Reviewer Photos & Videos
Love these boots
Simple, easy to navigate
Love the range of products
Love these boots. The quality is superior. This is the 2nd pair of these that I have bought
A very good range to choose from
Both pairs of shoes I bought are very comfortable and look great
Very satisfied will definitely buy the next shoes here
Love my Rockport shoes. Great service. Happy to recommend.
Fantastic range of products. Have always been pleased with products. Great prices too! Easy to find what I’m after Ad to see the diversity available.
Great range well presented, easy to order and prompt delivery. I'm up to my 5th purchase, never disappointed! Loved my Scholl sandals and now new Merrells
Great shoes, shame about customer service.
Sarcastic rude reply to a non confrontational, legitimate query. What is wrong you Brand Direct???? Disgusting customer service! Great shoes, but when enquiring about an additional pair, I was quizzed and then eventually ridiculed. I was 9disgusted with the customer service sarcastic reply I was sent. I wanted to purchase another pair of shoes and use the code I was invited to use on another purchase. The reply was sarcastic beyond words. An explanation please!
Ordered a pair of slippers, size was too small. Paid postage to have them returned. Waited 4 weeks for another similar pair to arrive, which I was not able to wear with the arch support. Called them and was advised I would have to pay to ship them back again and also pay for them to be shipped back. I asked if I could bring them in and pick up a new pair from their warehouse, but was advised no. So basically my $60 slippers will now be costing close to $100. Will never trade with this company again. Also after reading so many poor reviews, I'm most surprised how they have remained in business and disappointed I did not see these prior to ordering.
Dispatch problems for me as well
Same as Graham Rogers. Took a week to find my shoes in the warehouse and only after I sent 2 emails, both unanswered, and called them do I get an email confirming dispatch, I reckon they woke the guy up today. Not sure with covid delays we need to wait 5 days for dispatch on top. Also I submitted a kindly worded review on their website which was taken down after 5 mins..... Pointing out that the website claims free standard delivery in Aust, but they charge u 13 bucks at checkout. They only appear to like 5 star ratings, how convenient. You guys need to take fair criticism as well.
6 business days to dispatch.
Only order if you can wait and wait and wait!!! No option for express post for obvious reasons!!! It took 6 business days for this company to put my shoes in a box and create a postage label. So slow!!! I got a slow response when I asked about shipping so I will never order from this slow and unhelpful company. [name removed] said "expect dispatch in 4-8 business days from our Melbourne warehouse". I couldn't find anything about dispatch times, just delivery times which stated 5-7 business days for delivery not dispatch. Shoes I received are as advertised. Brand House Direct were sadly very disappointing but Aus post did a great job despite parcel volumes!
The reviewer stated that an incentive was offered for this review
Haven't even received them yet so how can I review them. Postage way too expensive with no reward for loyalty unless you purchases again very quickly. How many shoes do we need?
4 weeks but parcel not delivered
Its really bad luck to buy something from there because its already 4 weeks i didn't got my parcel.if i know they gonna do like this i would never bought it but my personal experience i will never refer anyone to buy something from them
Poor business practices
I will not shop with Brandhouse again.
I received no email confirmation or receipt for sandals ordered and paid for. I made 3 requests by phone and email.
When you ring the 1300 number all you get is a recording then nothing.
Poor business practices.
Very happy with the product and the quick delivery
My son was extremely happy with this product. Was extremely easy to place order and received product within days. I would definitely recommend buying from this company and will do so myself in future.
Poor customer service
Terrible customer service. Quick to take payment off my credit card but not quick to despatch goods. Tried to find out when my order would be sent and could only get a vague answer and then hung up on.
Non delivery of shoes
Great shoes if one can get them. My delivery has vanished into out space I think. Promises and nothing but promises that they will deliver. Shoes sitting in a Brisbane warehouse for 2 whole weeks even though we have daily freight transfers to Bundaberg. Then the shoes go missing, seems no one know where they are. Have got to the point of demanding a refund but ho no! now they wont even reply to my emails. I have a dossier of 21 emails on this one failed delivery. One very very angry ex customer which will equal a mountain of bad publicit...y. Don't buy from Brand House Direct, your money may just vanish into??? Happy days...amazing how things get resolved one PayPal are involved. I have to report that my shoes have now been delivered. All that worry and angst was not necessary BHD.
Very happy with my purchase
Navigation is easy with a huge range of products to view and I am very happy with my purchase. I have yet to wear my shoes but they look very comfortable and stylish which is important to me.
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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