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Brand House Direct

Brand House Direct (page 2 of 2)

4.1 from 2,253 reviews · View Statistics
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Catherine Moore
Catherine MooreGreater Melbourne (Metropolitan), VIC
  • Verified

Poor customer service

published

Terrible customer service. Quick to take payment off my credit card but not quick to despatch goods. Tried to find out when my order would be sent and could only get a vague answer and then hung up on.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Catherine, I am sorry to hear about this. Can you advise your order number so I can look into this for you?

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Review collected in partnership with Brand House Direct

Carole C.
Carole C.Wide Bay-Burnett, QLD
  • 2 reviews
  • 2 likes
  • Verified

Non delivery of shoes

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Carole, can you please advise your order number so I can look into this for you as a priority?

Carole C.
Carole C.
Brand House Direct
Lee S.Brand House Direct
  • Verified

Very happy with my purchase

published

Navigation is easy with a huge range of products to view and I am very happy with my purchase. I have yet to wear my shoes but they look very comfortable and stylish which is important to me.

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct
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Review collected in partnership with Brand House Direct

Surendra Kulkarni
Surendra KulkarniSouth East Queensland, QLD
  • Verified

The delivery was a problem

published

The delivery"Couriers Please" was a problem. On two occasion in spite of paying freight to deliver the product to my home, the products were not delivered to my house. I am retired and I was home on both occasions. I had to drive some distance to pickup the products. I have seen similar experience as mine on the freight company's website"Couriers Please". But Brand House keep using them. So I decided to go to store or buy it on e-bay.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct
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Review collected in partnership with Brand House Direct

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Nononsense
Nononsense
  • 2 reviews
  • Verified

Horrible experience with this store

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. Can you please email your order number to support@brandhousedirect.com.au and attention it to LEE S. I would like to try and rectify this and offer a discount off a future purchase.

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Review collected in partnership with Brand House Direct

  • Verified

A positive shopping experience

published

My shopping experience with Brand House Direct has been very positive. The range of shoes is wide and I have always found what I want at a reasonable price. I enjoy perusing the different styles available. I have bought the wrong size and returned the shoes with absolutely no problems. I have received my shoes in superquick time, especially as I live in a regional area where the efficiency of the mail service is variable. If I need shoes for a particular occasion I can be sure they will arrive on time. I have recommended Brand House Direct to family and fellow shoe lovers.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

LoraineW
LoraineWSouth East Queensland, QLD
  • 6 reviews
  • 2 likes
  • Verified

Not a site I would visit again.

published

I selected two pairs of shoes from this site - a sports shoe and a casual sandal. Despite being thorough about checking my shoe size, when the sandals arrived they did not fit. I selected another pair in my correct size and returned the ones that were too small. When these arrived, they too did not fit me. It took some time to get a response from them with regard to this issue, asking for advice and recommendations. I asked for a refund but was told this was not possible on a second exchange. I have decided to return to shopping in-store for my footwear as this is a more reliable and successful way to purchase shoes in my size (Australia size 11).

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct
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Review collected in partnership with Brand House Direct

Caroline Mowat
Caroline MowatMetropolitan Adelaide, SA
  • Verified

Frustrating

published

Having given style info / shoe size and a physical drawn outline of my foot to ensure correct products were chosen I received poor fitting shoes and wasted endless time
Unhappy costumer

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Caroline, I am sorry to hear that. Can you please email your order number to support@brandhousedirect.com.au and attention the email to Lee S. I would like to look into your case history and try and help.

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Review collected in partnership with Brand House Direct

GeeBeeNSW
GeeBeeNSWSydney Surrounds, NSW
  • Verified

Dreadfully Disappointing After Sales Service

published

I was happy until I received a pair of shoes with a fault that was not detectable until worn. They obfuscated and shrugged off responsibility trying to tell me I had chosen badly, despite my having taken the shoes to a repairer who identified a manufacturing fault. They couldn’t care less and just said, speak to the manufacturer. Not nearly good enough.

Product Quality
1/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number? I would like to look into your case history and resolve this matter.

Brand House Direct
Lee S.Brand House Direct

Hi can you please email photos of the issue to support@brandhousedirect.com.au and I can have the pictures reviewed. Please attention the email to LEE S.

GeeBeeNSW
GeeBeeNSW
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Review collected in partnership with Brand House Direct

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Pennie Johns
Pennie JohnsSouth East Queensland, QLD
  • Verified

My first purchase with Brand House direct

published

This was my first purchase. The left boot arrived with a defect in the zip (with a hole) when it zipped up. I contacted them. Pleasant, but I had to pay to return the not fit-for-purpose product to them. I paid $20 and returned the product. But had to call, many times, in the end after 3 months, they sent me a replacement pair of boots but didn't offer any vouchers for compensation.
Must admit I was dissappointed on a few fronts. Thanks for asking.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number as I would like to look into your case history and have this rectified ASAP for you as we do value your business and would like to offer you a better deal on a future purchase.

Pennie Johns
Pennie Johns
Brand House Direct
Lee S.Brand House Direct

Hi Pennie, can you forward any correspondence you have to support@brandhousedirect.com.au and attention the email to Lee S please.

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Review collected in partnership with Brand House Direct

  • Verified

Shoes are so comfy

published

Very happy with my purchase, regarding delivery with Courier was very disappointed. Was not home, arranged for new delivery date. Did not arrived. Arranged for another delivery date. was delivered not on that date. Was lucky that my daughter was home to sign for. When I contacted Courier Services the caller was off shore. Love the shoes but will not order again if you are not using Australia Post.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Cat
CatGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Still waiting for a refund

published

I purchased some boots which did not fit and returned them to the company. I have sent follow up emails and I have a tracking number to prove it was delivered. That was over ten days ago. Still waiting for my refund or store credit. I have sent numerous emails and there is still no store credit or refund. I guess I am going to be chasing by phone despite the three emails and one phone call I have already made.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee C.Brand House Direct
Cat
Cat

Thankyou my refund has been processed now. I appreciate your reply.

Footwear Shops & Brands

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VERY UNHAPPY
VERY UNHAPPY
  • 3 reviews
  • 3 likes

WONT REFUND

published

Because you can’t go to their warehouse to try something on, you buy something and then find the size isn’t right. You return it for an exchange of size, and then when you get that if you find it’s still not suitable, and return it, they say you’ve returned two pairs even though you’ve only returned one (other was size swap) and WONT REFUND - these were $100 - not a small purchase and cost me $30 to return with signature. So I’m in the hole $130.
This is unethical and I’ll never shop there again.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee C.Brand House Direct

Hi, thank you for taking the time to provide your feedback. Please contact us at support@brandhousedirect.com.au with your order number so I can look into this matter for you and hopefully I can have this rectified for you.

Judiann
JudiannSydney Surrounds, NSW
  • 5 reviews

Extremely poor customer service

published

I agree with the previous review. This business needs to urgently address their customer service. Email lists 1300 number available from 9am-5pm however the message I heard was we are available 10-5pm. My emails have not been replied. I would not recommend this business.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee C.Brand House Direct
Vanessa
VanessaNorth Western Region, NSW
  • 3 reviews
  • 1 like
  • Verified

Poor product quality and customer service

published

The product was of poor quality. They didn't even last the min period as statemt by consumers guarantees act. And customer services tried to fob me off and won't accept there is an issue at all. Don't buy from here.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Amber
AmberSouth East Queensland, QLD

Asics work shoes

published

Everything is OK right now. I got a smaller size than I ordered, but I found a very helpful person on their Chat line. Celest from brandhouse was a great help to me to solve the issue. So I am going to send them back the shoes, and they will give me a bigger size in exchange of the same brand and model.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Hoppy K
Hoppy KGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Buyer beware!

published
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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Judy
JudyGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Terrible shopping experience, never ever recommend to friends!

published

I had bought a pair of school shoes for my daughter, first time they sent the wrong size(too big) , second time sent totally wrong pair! Poor service! Don't recommend to friends.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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