Brand House Direct

I ordered several weeks ahead of son's 18th birthday, and had to call and email repeatedly about why product had not shipped. Despite this, boots arrived after the birthday, so very disappointed customer. Excuse was 'moving warehouses' but no mention of this when ordering or paying. Unreliable service in my view.

Should have learnt after my first order but hoped that was just a once of, have now been waiting since 4 March for delivery, three emails chasing order and only one response blaming warehouse relocation. Order no 495432. Yvonne.

Goods were as described however they took so long to arrive! The website states 3-5 days deliver however it took 13 days! They were slow with communications also which was frustrating. I dont think I will use this company again.

Simple, easy to navigate
Love the range of products
Love these boots. The quality is superior. This is the 2nd pair of these that I have bought

Purchased a pair of Comfort Shoe Co - Plato and while they are very comfortable, the actual rubber sole is smaller than the actual base of the shoe, and because of this I can not see them being long lasting. This is the only pair of shoes I have purchased from you that I have been unhappy with.

Purchase Order 386898 despatched from Brand Warehouse 3/12/20

A very good range to choose from
Both pairs of shoes I bought are very comfortable and look great
Very satisfied will definitely buy the next shoes here

Fantastic range of products. Have always been pleased with products. Great prices too! Easy to find what I’m after Ad to see the diversity available.

Great range well presented, easy to order and prompt delivery. I'm up to my 5th purchase, never disappointed! Loved my Scholl sandals and now new Merrells

I LIVE in Skechers and find them the most comfortable shoes ever.... I recently bought Skechers Energy, Retro Vision and they are as hard as rocks ?? Not the quality I expected.. Won`t be doing much walking in them.

I recently purchased shoes from Brand Direct & was once again delighted & surprised how quickly after the order my package arrived
I would not hesitate to recommend this company for there great service

Sarcastic rude reply to a non confrontational, legitimate query. What is wrong you Brand Direct???? Disgusting customer service! Great shoes, but when enquiring about an additional pair, I was quizzed and then eventually ridiculed. I was 9disgusted with the customer service sarcastic reply I was sent. I wanted to purchase another pair of shoes and use the code I was invited to use on another purchase. The reply was sarcastic beyond words. An explanation please!

I bought 2 pairs. Over 4 weeks later (of emailing asking for my order) I received 1 pair and informed the other was out of stock. I have now ordered a different pair. Let's see how long it takes to get there. Might be better to call first and check if they have the shoe in stock and be ready to wait at least 4 weeks for your order.

Ordered a pair of slippers, size was too small. Paid postage to have them returned. Waited 4 weeks for another similar pair to arrive, which I was not able to wear with the arch support. Called them and was advised I would have to pay to ship them back again and also pay for them to be shipped back. I asked if I could bring them in and pick up a new pair from their warehouse, but was advised no. So basically my $60 slippers will now be costing close to $100. Will never trade with this company again. Also after reading so many poor reviews, I'm most surprised how they have remained in business and disappointed I did not see these prior to ordering.

Same as Graham Rogers. Took a week to find my shoes in the warehouse and only after I sent 2 emails, both unanswered, and called them do I get an email confirming dispatch, I reckon they woke the guy up today. Not sure with covid delays we need to wait 5 days for dispatch on top. Also I submitted a kindly worded review on their website which was taken down after 5 mins..... Pointing out that the website claims free standard delivery in Aust, but they charge u 13 bucks at checkout. They only appear to like 5 star ratings, how convenient. You guys need to take fair criticism as well.

Only order if you can wait and wait and wait!!! No option for express post for obvious reasons!!! It took 6 business days for this company to put my shoes in a box and create a postage label. So slow!!! I got a slow response when I asked about shipping so I will never order from this slow and unhelpful company. [name removed] said "expect dispatch in 4-8 business days from our Melbourne warehouse". I couldn't find anything about dispatch times, just delivery times which stated 5-7 business days for delivery not dispatch. Shoes I received are as advertised. Brand House Direct were sadly very disappointing but Aus post did a great job despite parcel volumes!