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Brand House Direct

Brand House Direct

3.9 from 2,388 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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  • Verified

Product and price good but postage very poor (incredibly slow to send)

published

I ordered several weeks ahead of son's 18th birthday, and had to call and email repeatedly about why product had not shipped. Despite this, boots arrived after the birthday, so very disappointed customer. Excuse was 'moving warehouses' but no mention of this when ordering or paying. Unreliable service in my view.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Ruby
RubySouth East Queensland, QLD
  • 2 reviews

Slow delivery and poor communication

published

Goods were as described however they took so long to arrive! The website states 3-5 days deliver however it took 13 days! They were slow with communications also which was frustrating. I dont think I will use this company again.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I am glad you are happy with your item. We have had delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

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Mrsmichelle
MrsmichelleDarling Downs, QLD
  • 2 reviews
  • Verified

Was reccomended Scholl shoes!

published

Shoe sizes are very inconsistent purchased the same sizes as previously purchased but they are smaller than original. As they have been tried cannot return.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Joan Anderson
Joan AndersonCentral, SA
  • 2 reviews
  • Verified

Brand House

published

Brand House gave me excellent service, my product was what I wanted, and exactly as advertised, also came on time.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Janet Martin
Janet MartinWide Bay-Burnett, QLD
  • Verified

Disappointing

published

Purchased a pair of Comfort Shoe Co - Plato and while they are very comfortable, the actual rubber sole is smaller than the actual base of the shoe, and because of this I can not see them being long lasting. This is the only pair of shoes I have purchased from you that I have been unhappy with.

Purchase Order 386898 despatched from Brand Warehouse 3/12/20

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi thank you for your feedback. If the shoes are brand new in the shoebox, you are more than welcome to return the shoes to us.

Janet Martin
Janet Martin

I do know that shoes can be returned if they are brand new, but I have worn them on 3 occasions, and are now showing signs of scuffing, especially on the toes.

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Review collected in partnership with Brand House Direct

Christine
Christine
  • 2 reviews
  • Verified

Brand house direct service

published

Ordered a pair of Keen hiking shoes which after 2 weeks hadn’t been dispatched. I rang and spoke to someone who told me they were out of stock. It would have been nice if someone had contacted me straight away to give me options like a refund, or swap order for another shoe. I ordered a different shoe, paid the difference in price and these were then promptly shipped ie on same day. I think that because I was allowed to order shoes which were out of stock, and then not contacted to advise that they were not available, I shouldn’t have had to pay extra for the other pair

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Christine, can you advise your order number so I can look into this please?

Christine
Christine
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Christine, thank you for the feedback. I will pass it on to management. We did have a large influx of orders pre Xmas and I apologise if you were affected by a shipping delay.

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Review collected in partnership with Brand House Direct

Jane P
Jane PSouth East Queensland, QLD
  • 5 reviews
  • Verified

Slow boat from China delivery.

published

Quite happy with the product but price was the same as RRP and it took AGES to arrive from the warehouse. Had to send them a follow up email after a very lengthy wait, which did not prompt the delivery at all.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Jane, can you advise your order number? We are in Australia and we don't ship from China. I just want to make sure you didn't mistake the seller with this review.

Jane P
Jane P
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Jane, I am sorry if delivery took longer than expected. I hope you are enjoying your purchased item.

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Review collected in partnership with Brand House Direct

  • Verified

Very Happy

published

Extremely happy with my Fitflops! Not only are they comfortable and dressy, they arrived quickly and efficiently, with no hassles!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Concerned
Concerned
  • 3 reviews
  • 2 likes
  • Verified

Sales prices are really good

published

There is a large choice and the products on sale are at a really good price. I found the site a little slow but generally easy to navigate. I was surprised that regardless of how much you spend with them there is still a freight charge, and if you have to return something another freight charge. So take care with your selection or you bargin purchase can become not so bargin. Overall would go back again.

Product Quality
5/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Very comfy runners

published

I ordered and received fairly promptly a pair of Saucony runners.
The service was excellent. I have received items in the past and would not hesitate to recommend your company to others.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Rosa Orlando
Rosa OrlandoSydney, NSW
  • Verified

Still haven’t received second pair of sandals I ordered

published

N/A have no words for this section just wondering when I’ll receive my sandals hopefully very soon then I’ll be happy

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Rosa, can you advise your order number so I can check the order status for you?

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Review collected in partnership with Brand House Direct

Lynne Richards
Lynne RichardsNorth Queensland, QLD
  • 2 reviews
  • Verified

Enjoy the regular specials on offer

published

Enjoy shopping with brand house direct, as always get good prompt service when they have my sizes and have used enough thru the years. Thank you.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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Julie
JulieGreater Melbourne (Outer), VIC
  • 4 reviews
  • 7 likes

Speedy post..

published

I LIVE in Skechers and find them the most comfortable shoes ever.... I recently bought Skechers Energy, Retro Vision and they are as hard as rocks ?? Not the quality I expected.. Won`t be doing much walking in them.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Julie, thank you for your feedback. I am sorry to hear that. Hopefully, your next pair of shoes will be more comfy.

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Margaret Walton
Margaret WaltonIllawarra, NSW
  • Verified

Speedy Delivery

published

I recently purchased shoes from Brand Direct & was once again delighted & surprised how quickly after the order my package arrived
I would not hesitate to recommend this company for there great service

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Linda Gregor
Linda GregorMurray Region, NSW
  • Verified

Good range, great value.

published

Always a good shopping experience, good range, good delivery time, easy returns. Also very good prices for Homy Ped shoes which always fit perfectly. I'll be back again and again!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 2

Questions & Answers

Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

1 answer
Stacey06
Stacey06asked

I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.

Nothing even about delays.

This is oor service and makes me suspicious that this is not a legitimtate business.

Order number is 506843

No answers
Joanne C.
Joanne C.asked

I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.

3 answers
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi we will email you the tracking details once the order is shipped.

Joanne C.
Joanne C.

Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I can assure you will receive your tracking details this week.

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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