1 photo
Brand House Direct

Brand House Direct

3.9 from 2,405 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
zaq
zaq
  • 11 reviews

Highly recommended

published

Used they website's filters effectively to narrow search for comfortable work shoes. Found 2 pairs in colours I wanted. 1st pair: Aspects of this shoes were very well presented on the website and included a model wearing them (well modelled!) Easy payment process. Quick notifications and delivery. Shoes are better in appearance than on the pictures. True to the size guide. Very comfortable. 2nd pair: aspects of this pair of shoes was very well presented on the website. They looked comfortable and playfully designed. However appear to be designed for flatter feet than mine. I will be returning this pair tomorrow.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Thanks for the lovely feedback!

Similar opinion? Write a review on ProductReview.com.au!
TAL
TALLaunceston, TAS
  • 4 reviews
  • 7 likes
  • Verified

Brand house Direct a disappointing experience

published

Finally received my order after three weeks and numerous calls / emails and a Paypal dispute.
Customer services failures by Brand Direct were:
Failure to update order status. Failure to respond to emails and online chats.
Failure to answer their hotline which constantly rang out.
Ignoring requests for a refund after it looked like they would not fulfil the order.
If only Brand house direct were honest. Do not state that the item in stock if it is not. Tell people that the order may take a month or more to arrive rather than generic responses such as "your order will be dispatched in the next few days". With such poor customer service and slow order fulfilment I would recommend shopping elsewhere. A thoroughly disappointing experience.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I have checked your order status and it has been shipped, we have emailed you the tracking number.

TAL
TAL

I look forward to actually receiving my item and ensuring all is as it should be. Only then can I update what remains an accurate review.

Brand House Direct
Lee S.Brand House DirectSend a private message

Much appreciated.

Similar opinion? Write a review on ProductReview.com.au!
Carin
CarinGreater Melbourne (Outer), VIC
  • 2 reviews

Excellent service

published

I ordered the shoes online 25 April 2022 and it was delivered at my house in perfect condition on 3 May 2022. I am very happy with my shoes as it exactly what I ordered

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Tania
TaniaDarling Downs, QLD
  • 2 reviews

Walking on sunshine

published

Ordered shoes end of March, received E mail there was a slight delay due to covid, shoes arrived 22/4 and I can not be happier with my purchase and communication with Brand house thank you

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
  • Verified

Product and price good but postage very poor (incredibly slow to send)

published

I ordered several weeks ahead of son's 18th birthday, and had to call and email repeatedly about why product had not shipped. Despite this, boots arrived after the birthday, so very disappointed customer. Excuse was 'moving warehouses' but no mention of this when ordering or paying. Unreliable service in my view.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Mike C
Mike CFar North Queensland, QLD
  • 2 reviews
  • 3 likes

Great shoes and great service

published

Another excellent purchase from Brand House Direct.
Ordered 2 pairs of Merrells (different styles) - they were despatched 2 days later and were delivered the following week. Considering the delivery disruptions in Queensland I was more than happy with this timeframe. Great shoes at a great price.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
robert dunlop
robert dunlopSouth East Queensland, QLD
  • 16 reviews
  • 13 likes

High quality shoes, good price and quick delivery

published

Not sure why some of the bad reviews on here. Ordered some Rockport shoes, great shoes and for a good price. They were shipped within a few days and arrived a couple of days later.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

I am glad you are happy with your purchase!

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Always Great Experience

published

Have been buying from BHD for a number of years now. They have a great range, especially as I have a need for wide fit shoes that are orthotic friendly. Returns & refunds/credits are painless & streamlined. Customer service via phone & email is always friendly & professional.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Thank you for the lovely feedback!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Ruby
RubySouth East Queensland, QLD
  • 2 reviews

Slow delivery and poor communication

published

Goods were as described however they took so long to arrive! The website states 3-5 days deliver however it took 13 days! They were slow with communications also which was frustrating. I dont think I will use this company again.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I am glad you are happy with your item. We have had delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

Similar opinion? Write a review on ProductReview.com.au!
Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Angela
AngelaCentral, SA
  • 2 reviews

Great Service

published

Perfect service. My shoes were delivered in 5 working days. ( This was the busy week before Xmas). The courier even sent me a photo of where he left my parcel. I was a bit apprehensive opening the box after reading the negative reviews but my shoes (I bought 2 pair) were perfect! Exactly what I ordered and perfect fit.
I highly recommend Brand House Direct and look forward to buying more shoes.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
martind57
martind57Richmond-Tweed, NSW
  • 43 reviews
  • 22 likes
  • Verified

Reviews are not real

published

Bought some Merrell boots at what seemed a good price, but which were too tight, despite being same size I always buy (US11). Did as they suggest and wore in the hope they'd stretch, but alas no, so couldn't return them. Wrote a not positive review which was never published. So be aware that only the 4 and 5 star reviews are being shown.

Incentivised Review No
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
MARNA
MARNAHobart, TAS
  • 3 reviews
  • 2 likes
  • Verified

BrandHouse processes very poor

published

BrandHouse was extremely slow sending my shoes. Neither pair were true to size. Their return/refund processing is even slower. Nil communication either. Very poor processes compared to other online shoe shops. I'm still waiting!

Product Quality
5/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
  • Verified

Good Price / Exactly the same product you pay $$ For at retail stores high price!

published

Good Product / I’d like more Products on the Site as in ASICS / Kilchis Aqua shoes / More sizes available /
Very good product!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent shooping experience.

published

Excellent hiking shoes, the size fitted perfectly. Service and delivery also excellent. Will definetely use Brand House Direct again. 5 Stars!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Pammy
PammyCentral Highlands and Goldfields, VIC
  • Verified

A great online service

published

Very easy to navigate store & such a variety of shoe styles to choose from. Prompt delivery & very happy with purchase.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 10

Questions & Answers

John P
John Pasked

My order #516203 was processed a week ago. It has not been processed or shipped after a week. I would like to know when they will be shipped.

3 answers
Gozzy
Gozzy

Mate, I'd contact them. It took longer than it should have to get mone. Then I sent them back as they were faulty. They received them back on May 25th and I have had nothing but dramas and still no shoes! All I can say is good luck!

John P
John P

I've sent an email and I will continue to harass them until I get a response. Thank for your response

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi the order will be shipped this week, we will email you the tracking details once dispatched.

Christine S.
Christine S.asked

I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.

1 answer
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.

Nonny 57
Nonny 57asked

Why am I not receiving my “ store credit” access code?

4 answers
Nonny 57
Nonny 57
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi can you advise the order number?

Nonny 57
Nonny 57
See all Brand House Direct questions

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.