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Brand House Direct

Brand House Direct

3.9 from 2,388 reviews · View Statistics
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Reviews

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MARNA
MARNAHobart, TAS
  • 3 reviews
  • 2 likes
  • Verified

BrandHouse processes very poor

published

BrandHouse was extremely slow sending my shoes. Neither pair were true to size. Their return/refund processing is even slower. Nil communication either. Very poor processes compared to other online shoe shops. I'm still waiting!

Product Quality
5/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message
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  • Verified

Nice shoes but delayed refund

published

The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi can you advise your order number so I can follow up on the return?

Glenys Jacobs
Glenys Jacobs

390179 please follow up refund

Brand House Direct
Lee S.Brand House DirectSend a private message
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Review collected in partnership with Brand House Direct

  • Verified

product return/exchange

published

I recently purchased two pair of boots, excellent response in getting them to me. Loved them, however, returning 1 pair as they didn't fit. Process for exchange/refund has been pitiful. I called once, helpful receptionist, was emailed, replied, no response. Will need to call again to follow up. The refund form clearly states a call will be made by BHD to me to discuss my options. Hasn't happened as far as I am aware.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Wendy, thank you for your feedback. Please call our customer service team on 1300735786 for assistance.

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Review collected in partnership with Brand House Direct

Jacky Avery
Jacky AveryMid North Coast, NSW
  • Verified

Love sandals,but faulty product,returning.

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Jacky, can you please advise your order number so I can assist you please?

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Review collected in partnership with Brand House Direct

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Pamelah
PamelahIllawarra, NSW
  • 3 reviews

If you want a refund, you'll pay!!

published

I bought leather thongs for $29.95 which came to $42.90 with postage. They were far too wide so I requested a refund. I sent them back at my own cost of over $17 postage. My refund was $29.95. So I paid almost $30 in postage for nothing!!! My advice is to buy from a store after trying on any shoes. This is the only company I've experienced who do not absorb the return postage. Never again!

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee C.Brand House DirectSend a private message
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Geebee107
Geebee107Sydney Surrounds, NSW
  • 2 reviews
  • Verified

Great until shoes are faulty

published

Unable to get any customer assistance when shoes turned out to have a fault making them unwearable. They couldn’t care less even though I was willing to send the shoes for them to check. Very unhappy experience.

Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee C.Brand House DirectSend a private message
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Questions & Answers

Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

1 answer
Stacey06
Stacey06asked

I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.

Nothing even about delays.

This is oor service and makes me suspicious that this is not a legitimtate business.

Order number is 506843

No answers
Joanne C.
Joanne C.asked

I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.

3 answers
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi we will email you the tracking details once the order is shipped.

Joanne C.
Joanne C.

Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I can assure you will receive your tracking details this week.

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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