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Brand House Direct
- 3 reviews
- 2 likes
- Verified
BrandHouse processes very poor
BrandHouse was extremely slow sending my shoes. Neither pair were true to size. Their return/refund processing is even slower. Nil communication either. Very poor processes compared to other online shoe shops. I'm still waiting!
- Verified
Nice shoes but delayed refund
The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously
Hi can you advise your order number so I can follow up on the return?
390179 please follow up refund
Hi Glenys, I have looked into this and the refund has been issued. Apologies for the delay, with the Xmas/New Year holiday period, the returns team did have some delays with processing returns. This i...
Read mores not normally the case and we thank you for your patience.Review collected in partnership with Brand House Direct
- Verified
product return/exchange
I recently purchased two pair of boots, excellent response in getting them to me. Loved them, however, returning 1 pair as they didn't fit. Process for exchange/refund has been pitiful. I called once, helpful receptionist, was emailed, replied, no response. Will need to call again to follow up. The refund form clearly states a call will be made by BHD to me to discuss my options. Hasn't happened as far as I am aware.
Hi Wendy, thank you for your feedback. Please call our customer service team on 1300735786 for assistance.
Review collected in partnership with Brand House Direct
- Verified
Love sandals,but faulty product,returning.
The quality of the product was not up to standard.with ina matter of days a stud fell of sandal and both soles detached from sole,I am returning the product ,i believe this was a faulty product.I have always been happy with Brand house shoes and have bought many pairs hoping for a quick reimbursement.
December 5th 2019 Update: Disappointed i after sales.
It was easy get into to get into store,great amount and ranges of shoes, I was not satisfied with shoes as they were faulty after 10 days of wear. I returned them and have waited three weeks ...
Read morewith no reply so contacted brand house, I am still waiting for replacement pair which I was charged not the sale price,which brand house hopefully rectified and awaiting shoes. The next day they were on sale on line again. I have bought many shoes before with satisfaction, disappointed in the aftersales service.Hi Jacky, can you please advise your order number so I can assist you please?
Review collected in partnership with Brand House Direct
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Know better, choose better.
- 3 reviews
If you want a refund, you'll pay!!
I bought leather thongs for $29.95 which came to $42.90 with postage. They were far too wide so I requested a refund. I sent them back at my own cost of over $17 postage. My refund was $29.95. So I paid almost $30 in postage for nothing!!! My advice is to buy from a store after trying on any shoes. This is the only company I've experienced who do not absorb the return postage. Never again!
Hi Pamelah, thank you for taking the time to leave feedback.
The amount you paid for the shoes you returned is $29.95 which is the amount that we refunded you. Did you pay for your order using a Payp...
Read moreal account? If so, have you heard about the Paypal promotion where you can apply to them to be reimbursed to you the return postage cost you paid to send back the item to us? Please contact us at support@brandhousedirect.com.au and we can provide you with more information on this.
- 2 reviews
- Verified
Great until shoes are faulty
Unable to get any customer assistance when shoes turned out to have a fault making them unwearable. They couldn’t care less even though I was willing to send the shoes for them to check. Very unhappy experience.
Hi, thank you for taking the time to provide your feedback. I am sorry to hear about this. Please contact us at support@brandhousedirect.com.au so I can look into your situation and try to rectify thi...
Read mores matter asap. If you have a pair of shoes that is faulty, please provide me with further information via email so I can help you.Questions & Answers
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.
I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.
Nothing even about delays.
This is oor service and makes me suspicious that this is not a legitimtate business.
Order number is 506843
I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.
Hi we will email you the tracking details once the order is shipped.
Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.
Hi I can assure you will receive your tracking details this week.
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Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi Marina, I am sorry to hear that the shoes didn't fit you. Please call our returns department, they can update you on the status of your return and whether we have received it back yet. Please do ke...
Read moreep in mind that there are also delays within the Australia Post network currently, so we thank you for your patience.