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Brand House Direct

Brand House Direct

4.0 from 1,914 reviews · View Statistics

Reviews

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funkz

funkzGreater Melbourne (Inner), VIC

  • 4 reviews

Good, fast experience. Was wary though!

published

I ordered a pair of shoes from Brand House Direct and shortly after I started seeing all the scathing reviews both here and on OzBargain. I was really concerned and wanted to cancel the order but stopped short of doing that. I emailed them to let them know I was considering cancelling and asked them a question.

They wrote back to me within 24hrs, and to my surprise I got a notification from them saying the shoes were in the mail about 4 days later. I got the shoes and they were pristine, new and untouched in their original box which was not damaged. I thought I would at least come here and let everyone know that I had a positive experience with them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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  • Verified customer

order received

published

The shoes ordered were correct, delivery was quick and efficient. Website was easy to navigate. Communication is good and appreciate the advice of delivery times.

Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Good variety of quality products and great service.

published

Site is easy to navigate with good descriptions and size guides. There is a good variety of styles, particularly for women.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified customer

Excellent

published

Easy to access and proceed with order and payment. Sandal fits well and is super comfortable. Excellent quality, both construction and leather. A multi purpose sandal

Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Rose

RoseSouth East Queensland, QLD

  • Verified customer

Arrived promptly. Great support for flip flops!

published

Perfect flip flops - great support, right amount of cushioning. Good fit will definitely be purchasing the same item again in future.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Great Prices

published

Website was easy to use. Great range to choose from. Slow delivery, but very happy with product when they arrived .

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

I got what I wanted at the price I wanted, without any hassles

published

my title says it all nothing went wrong with my order so I've got nothing to complain about I bought shoes that I already owned so I knew what they would look like and feel like but if you're buying shoes that you've never seen or touch before I recommend going to a physical store.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

rae

raeHunter Region, NSW

  • Verified customer

Purchase from you often

published

Easy to navigate, great selection, never had problems with size. Very affordable, love the sales. Great site love them all

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Just what I was looking for

published

It was easy to search and navigate for products and I am satisfied with the quality all of my purchases

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified customer

Pink shoes

published

I ordered on line. The product was delivered on time and I love the shoes. Just as much as the green shoes I bought a few weeks ago, Thank you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Good range of products, good service.

published

This is the second time l have bought shoes from Brand House Direct. The prices are competitive and the shoes arrived about a week after ordering. Unfortunately they were a little large so l had to return them. It did take a month for the replacement shoes to arrive, but Christmas was in the middle, plus Covid, so l wasn’t too unhappy with that. I would buy fro them again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Shoes

published

I really can’t recall, I imagine i looked through all shoes until I found the pair i wanted. I find your insistence on my leaving a review most annoying.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Comfy feet, happy me!

published

I have back, knee and feet problems so can only wear orthopaedic shoes which are expensive! Thankfully Brand House has cheaper prices for some of the better looking shoes that relieve my pain. So happy feet (and wallet), happy me!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Issy

IssyMetropolitan Adelaide, SA

  • 5 reviews
  • Verified customer

Very good service, had am few problems but they were attended to quickly

published

Good range, of all products. I wanted black courts and sandals in pewter, the service I got was excellent.
Postage was quick I received them without a week.

Product Quality
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

They were great

published

Was just what I was looking for
Was little bit pricey
Delivery was fast
The web site was easy to navigate

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified customer

Good but returns/exchanges take longer

published

Easy to order online, shipping was timely and the item is packaged well. Returns take longer though so be patient.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Excellent service

published

The system was easy to use. I am an older shopper but had no problems operating this site. I love the fact that I can buy Merrill brand on line. Shoes fit perfectly. They lived up to expectations.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Lyn

Lyn

  • 2 reviews
  • Verified customer

Service and quality

published

No problems with navigating the store very easy I used the menus
A very big range of products especially sandals which I wear all year round
Quality excellent and sandals very comfortable I have rheumatoid arthritis and need very soft and comfortable sandals

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Overall Good Experience

published

Pricing is cheaper than anywhere else that I've found and the shipping is quick once dispatched. The only downside is sometimes it takes up to 4-6 days to leave the warehouse.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Angel blue

Angel blue

  • 2 reviews
  • Verified customer

Excellent

published

Very good shoes and correct size
Happy with shoes very comfortable pleased with service . Highly recommended shoes
Thank you again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 8
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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