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Brand House Direct

Brand House Direct

3.9 from 2,404 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

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Banjosmum
BanjosmumAU
  • 3 reviews

Thank you Brand house Direct, a little late in getting here Covid has alot to answer for

published

Easy to navigate store and huge range of products, very satisfied with product, have purchased off Brand House Direct previously.
I purchased on the 12th May with confirmation, I heard nothing until 27th May

Hi your order will be shipped in the next few days. We thank you for your patience as we have experienced shipping delays due to staff shortages as a result of the pandemic. You will receive an email once it has left our warehouse. The shoes safely arrived today thank you Brand House Direct

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Em2909
Em2909New South Wales
  • 2 reviews
  • 2 likes

Updating my initial review. Item received as promised.

published

Updated Review: I wasn't terribly happy after not receiving my order after a few weeks so I wrote a review stating that (not published because I chose mediation firstly), but Brand House Direct did make contact after that and my order was shipped and delivered in a week as they promised. So thank you Brand House Direct.

I will order again from them I think. At least I know now, they do follow-up when they said they would and their prices are very reasonable. I've changed my rating from a 1-star to a 4-star.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Thank you for your understanding :) Enjoy your shoes!

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Eileen
EileenSouth East Queensland, QLD
  • 10 reviews

Very happy with my purchase!

published

Don’t understand all the negative reviews here granted they were rather slow in despatching my boots but given the time of year it is understandable . Dr Martens purchased for my granddaughter are genuine and correct size and arrived well packed. I would use Brand House Direct again.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Jeff1914
Jeff1914Sydney, NSW
  • 5 reviews
  • 2 likes
  • Verified

Good products and service

published

I bought a pair of good quality Merrell shoes in November '21 from Brand House after following a Google lead . They had the best price I could source online and I found it very easy to order with them. They were a bit slow to ship my purchase , 6 working days , but I was happy overall with my Brand House experience and would definitely buy from them again.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Craig
Craig
  • 2 reviews
  • 3 likes
  • Verified

Bradok kilauea hiking boots..

published

Store easy to navigate like most others.
Good range to choose from competitive pricing.
Delivery very good fast once they left the factory
Customer service Ok (couldn't find confirmation of payment) took a couple of days to get in contact with them .. maybe due to CoVid though. Once contact though sorted immediately which was good.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Michelle I
Michelle IMid North Coast, NSW
  • 2 reviews
  • Verified

New shoes !

published

I purchased a pair of shoes ,ugg slippers for me and slippers for my mum.
The choice was huge, the prices good, they took about a week to arrive which isn't bad service.
Overall ,we are happy with Brand House Direct.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Shoes didn't fit, but good service

published

Brand House has great choice, price and customer service. I'm saying this even though I had to return my purchase.

Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Bargains

published

Quality products at bargain prices all year round. Great range to suit everyone’s taste & budget. Efficient & secure services; very reliable.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Love my new boots

published

Very happy with the shoes and the delivery.
I think there's a good range of brands and products. Of course there is always room in add more products to your range :)

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Very happy with purchase.

published

I really like Brand House Direct, great range products with some good prices. Easy to use webstore and loved my purchase.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Elaine S.
Elaine S.
  • 2 reviews
  • Verified

Happy Feet!!!!

published

As an "oldie" I have found it easy to find what I want, good selection of comfy shoes and good choice of well known brands, all quality items.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good service..received on time..

published

Happy with my shoes..Not much hassles to order the item..received on time with out any damage ..hope to order more products next time ..thank you

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

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C Drew
C DrewMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

Fabulous shoes sooo comfortable thats why I have 3 pr.

published

So easy to find my way around the site, SO MANY LOVELY SHOES I would have liked more shoes. BUT.

The quality of the Rockports I purchased is extremely good, I am very very happy with them.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Squeaky Shoes

published

Web site easy to navigate

Number of items did not carry the size I require. Shoes squeak in the wet
Thick soles make driving hard

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great variety of products

published

Have bought several pairs of shoes/ boots from BrandHouse Direct and always found their service to be quick and efficient. Never had problems with shoes not fitting. Website is easy to navigate and the sizing chart is very helpful in choosing correct size. Love the sandals and boots I’ve bought. Good quality and very comfortable.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 7

Questions & Answers

Christine S.
Christine S.asked

I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.

2 answers
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.

Christine S.
Christine S.

Christine Susan Shipp
christine.s4@hotmail.com

Nonny 57
Nonny 57asked

Why am I not receiving my “ store credit” access code?

4 answers
Nonny 57
Nonny 57
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi can you advise the order number?

Nonny 57
Nonny 57
Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

2 answers
Siva Subramaniam
Siva Subramaniam
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi please contact support@brandhousedirect.com.au so we can assist with any concerns you may have.

See all Brand House Direct questions

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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