Reviewer Photos & Videos
Great place to shop. Huge variety.
Great range of products. Very easy to navigate through the store to find what I need. Mostly satisfied with my purchase
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Fast delivery excellent customer service easy returns with PayPal very satisfied customer I highly recommend this company to all of my friends
Perfect comfortable ladies shoes, so happy
Thank you for exchanging the size for me, I look forward to wearing them with my favourite clothes, they are so comfortable and elegant
Still waiting on my replacement shoes
Unfortunately this is the third pair of shoes and all have not been sized correctly.
I kept the two that were a bit big but returned the small pair. I haven’t had any confirmation from Brand direct or have not received my replacement.
Love getting my shoes from you guys haven't had a bad pair yet and very quick with delivery I'm so happy with yous
There's lots of shoes to pick from
I have only had one problem with one pair where they where a bit small for a size 6
Great service and products.
Very easy to use, satisfaction always achieved and quality assured great work Brand House team. Sent a pair back that didn't quite fit and got some new shoes on the way in no time.
I was very satisfied with my purchase, and the returns process was easy and stress free. Would definitely return to shop again.
Reasonable range and prices, lack of half sizes and shipping costs a negative
Brand House Direct's website is easy to navigate and there is a reasonable range of products. However, there is a serious lack of half-sizes. In brands I have purchased recently I have later found half sizes at other sites. Merrell and Skechers both list half sizes and I will probably purchase elsewhere in future: the most recent pair of Merrels I purchased at BHD were not available in half sizes so, as usual, I went down a half size and the experience has, to date, been painful. I have managed to get away with it previously, especially with Sk...echers, as their fit and construction is somewhat more relaxed. The Merrells were, it has to be said, available at an excellent price although that price is tempered somewhat by the fairly hefty shipping charges. While the postage price per pair is more reasonable with multiple pairs, I am not often looking for three pairs of shoes in one transaction. If any improvements in Brand House Direct's offerings were to be made, I would suggest some more bright shoes that "pop", given the rather staid offerings I noted, at least for men. That may be because BHD are aiming at older folk that other sites, but this old fogey does enjoy a little colour and zing in shoes. BHD also seem to be happy to tell us when shoes are made in Brazil (I did consider a pair of Brazilian shoes, but was put off by the sizing) and perhaps when countries of origin have some cachet, like Italy. I am trying to avoid Chinese-made products, but it's a lucky dip when consumers aren't told where products originate. As it happened, the Merrells purchased most recently were made in Bangladesh. In my view ALL online listings should have country of origin information as part of the product description. BHD have a reasonable range, at pretty decent prices, but shipping costs are fairly high and have to be factored in when judging the "bargain" value of reduced-price shoes. Given the fairly staid stock, and generally, lack of half-sizes, I have broadened my horizons and now look for shoes on Amazon, where one can find incredible bargains if one can navigate the rather clunky search functions, which deliver a host of irrelevant garbage. As an additional comment, not necessarily referring to BHD, the plethora of shoe size equivalents is most annoying. My exact sizing is UK/AUS 10.5, US 11.5 or Euro 44.5. Some charts will try to tell me otherwise, such as AUS10.5 is equivalent to US 11. It's not. Some shoe manufacturers go to the trouble of publishing size charts for their own range, as I found with a moderately premium European manufacturer recently: their shoes were consistently small and I would have needed a US12 or Euro 46. Sadly, shoes in that size were not on special :)
As my son is disabled by a stroke it is difficult to get a good fit; returns make this easier.
I also buy all of my shoes and know brands that fit me
Currently waiting for response to returns ( my son) sent a week ago ; need replacement for my son.
Range good but missing Earth brand for me.
more 2E width in men's would be good
Quality good and true to description
Phone staff courteous and helpful
Service is fantastic
I think your service is great but the boots I got last I’m not very happy with the size 8 was way too small when I usually take 7 1/2 - 8 I sent them back and got a 9 wore them two days in a row and the stitching came away from the zip. Won’t buy that brand again! And too expensive to send back by post
Awesome customer service and returns policy.
My shoes were fab, but a tiny bit too small, sent them back and got a new pair in the next size super quickly. I’ve bought a couple of pairs of shoes from this store and they have always been great.
Merrill fits the bill
Bought Merrill waterproof hiking shoes and they are perfect for winter walks with my dog. First delivery were too tight so returned with no issues and received second delivery very promptly. Excellent service.
These slippers are very comfortable. I did have to go up one size but found the whole return process to be very prompt.
Slippers too small
Delivery Ok. Slippers too small to fit our orthotics. Refund processed quickly. Lee was terrific in helping me with my enquiries.
Sizing of shoes is inaccurate. They were too small even after I sized up because they were boots. Had to return. Was not happy with the product.
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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