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Brand House Direct

Brand House Direct

4.0 from 1,908 reviews · View Statistics

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  • Verified customer

Very happy

published

The lovely people at Brand House Direct were very understanding when I had to return two pair of shoes for an exchange. They located the two exchange pair I wanted very quickly and emailed me straight away. I'm very happy and satisfied with their service.
Regards
Sandra

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small

Review collected in partnership with Brand House Direct

  • Verified customer

Order received

published

Comfy shoes, good quality and quick delivery. Suburb for my hips and knees. Can wear for hours. I highly recommend

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Easy to deal with

published

Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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  • Verified customer

Item as described.

published

Item as described.
Good reporting of parcel delivery progress. Delivery date was as quoted, fast efficient service. Happy to deal again. Thank you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

First stop for online shoe shopping

published

I am overall pleased with this site. Easy navigation for what I'm looking for. Great competitive prices and usually find what I'm looking for.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Jennifer murphy

Jennifer murphyNorthern Region, NSW

  • Verified customer

Fabulous service. Thank u

published

I ordered 2 boots and I didn’t like that they were synthetic so I returned them and exchanged for a leather boot. They did and I received them promptly.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Shoes

published

Very satisfying service. Also had to return and replace,very impressed .Good products and half sizes available, rare in my experience with Shoe purchases in Australia , Great company.

Incentivised ReviewNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Noelene savige

Noelene savigeGippsland, VIC

  • 2 reviews
  • Verified customer

Great shoes

published

I was really happy with the quality of the shoes they are comfortable and although tight to start with stretched to the form of my foot

Product Quality
Shipping
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Tanya S.

Tanya S.Tasmania

  • Verified customer

Excellent service easy to use site I would recommend to my friends

published

Excellent service easy to use site I would recommend brand house direct to family and friends,very satisfied with my purchases

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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Sharon Moore

Sharon MooreSouth East Queensland, QLD

Do Not Buy From This Company - The Reviews Are Lies And There Customer Support Doesn't Exist

published

The reviews against the 2 shoes i bought were lies and made up. The shoes where crap and I had to pay $16 to send the first crap shoes back - "Rockport World Tour Classic Womens Wide Fit Comfort". There like wearing cement. Absolute crap and definitely no good for nurses or anyone standing for more than 5 minutes. Then their other advertisements lied and they sent me- "Homyped Lauren Womens Comfortable Supportive Thongs" - which are faulty and your toes hang off the end. And - "Asics Womens Leather Gel-Foundation Walker 3 (Extra Wide)" - which are advertised as the wrong size. And now they want me to spend another $16 or more dollars sending them back so they can rip me off more.....

Product Quality
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
  • Verified customer

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

These are great

published

The quality of the shoes are great, easy to find on website. There is a good variety to choose from

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Steve

Steve

  • 2 reviews

Excellent, prompt service.

published

Given the constraints of Covid-19, my order was promptly compiled, packed and posted. I, unfortunately, had to return my sandals for size exchange. The telephone service was exemplary. This was dealt with as quickly as it could be over the Christmas, New Year season. I was quite satisfied with my order and will be certainly buying from Brand Direct in the future.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
  • Verified customer

quality

published

good quality for last purchase fast delivery, But 1 pair turned out small (yet same size as other pair!) & return postage costs almost half price!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small

Review collected in partnership with Brand House Direct

Noeleen W.

Noeleen W.Wide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Unsatisfied

published

Was sent odd shoes, when contacted they said take to shoe maker....first and last time I'll ever buy from them.

  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can help?

Review collected in partnership with Brand House Direct

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Marea

MareaSydney, NSW

  • 3 reviews
  • Verified customer

Great shoes

published

Website was very easy to navigate. Range of products was great. Found something that I liked and the quality was great

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Alicia B.

Alicia B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Great online store with huge range

published

A very large range of shoes which is great. Easy to navigate and find. My only negative comment is that some shoes that I were interested in weren't available in my size. Perhaps I wasn't using the search filters correctly but I do feel that if they don't have my size, the shoes shouldn't come up in my search.

I purchased 2 pairs. One I loved and one not so much. They felt very "plastic-ee" and I would not have purchased if I had tried them on first.

Will purchase from Brand House Direct again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small

Review collected in partnership with Brand House Direct

  • Verified customer

Great service very happy with their after sales care and attention thank you

published

Great customer service more than happy with their after sales care thank you , cant fault this company they are spot on in every way

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Kanimbla

KanimblaGreater Melbourne (Inner), VIC

  • 8 reviews
  • 3 likes

Faulty product

published

9 hours ago
Customer service unprofessional they’re…
Customer service unprofessional they’re hangup the call before finishing the conversation there’s products half faulty and they expect to pay return shipping from your own pocket this way make you losing money of the faulty product I don’t wish any one to face what I am experiencing disappointed with this company.
Sizing
Very small (39)
Slightly small (108)
True to size (1,100)
Slightly large (91)
Very large (26)
Sizing
Customer feedback

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
16 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can help?

Kanimbla
Kanimbla

Thanks for replying this my order number
395899

Brand House Direct
Lee S.Brand House Direct

Hi the order was shipped exactly as described. I am sorry to hear one pair didn't fit you. You are more than welcome to return them for a refund or exchange.

  • Verified customer

Scholls purchase

published

I am flat footed and Scholl biomechanics footwear has been my saviour. Unfortunately it was hard finding Scholl in the stores so I did a google search and found this website which had similar models to my worn out ones. I have bought the slippers and sandals. Deliver was fast and will be trying them out soon.

Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

Julie

Julieasked

Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com

No answers

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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