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Brand House Direct

Brand House Direct

4.0 from 2,115 reviews · View Statistics
Listing monitored by Brand House Direct

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Lorraine v.
Lorraine v.
  • 2 reviews
  • Verified

Great place to shop. Huge variety.

published

Great range of products. Very easy to navigate through the store to find what I need. Mostly satisfied with my purchase

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Louise W.
Louise W.Greater Melbourne (Metropolitan), VIC
  • Verified

Fantastic service

published

Fast delivery excellent customer service easy returns with PayPal very satisfied customer I highly recommend this company to all of my friends

Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Perfect comfortable ladies shoes, so happy

published

Thank you for exchanging the size for me, I look forward to wearing them with my favourite clothes, they are so comfortable and elegant

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Still waiting on my replacement shoes

published

Unfortunately this is the third pair of shoes and all have not been sized correctly.
I kept the two that were a bit big but returned the small pair. I haven’t had any confirmation from Brand direct or have not received my replacement.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Brand House Direct
Lee S.Brand House Direct

Hi Rhonda, can you please advise your order number so I can check the status of your return?

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Review collected in partnership with Brand House Direct

Spud
SpudNorth-West & West coast, TAS
  • 2 reviews
  • Verified

Love getting my shoes from you guys haven't had a bad pair yet and very quick with delivery I'm so happy with yous

published

There's lots of shoes to pick from
I have only had one problem with one pair where they where a bit small for a size 6

Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Great service and products.

published

Very easy to use, satisfaction always achieved and quality assured great work Brand House team. Sent a pair back that didn't quite fit and got some new shoes on the way in no time.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent service

published

I was very satisfied with my purchase, and the returns process was easy and stress free. Would definitely return to shop again.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Fred
Fred
  • 15 reviews
  • 7 likes
  • Verified

Reasonable range and prices, lack of half sizes and shipping costs a negative

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent

published

As my son is disabled by a stroke it is difficult to get a good fit; returns make this easier.
I also buy all of my shoes and know brands that fit me
Currently waiting for response to returns ( my son) sent a week ago ; need replacement for my son.
Range good but missing Earth brand for me.
more 2E width in men's would be good
Quality good and true to description
Phone staff courteous and helpful

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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Sue Hogan
Sue HoganSouth West, WA
  • 3 reviews
  • Verified

Service is fantastic

published

I think your service is great but the boots I got last I’m not very happy with the size 8 was way too small when I usually take 7 1/2 - 8 I sent them back and got a 9 wore them two days in a row and the stitching came away from the zip. Won’t buy that brand again! And too expensive to send back by post

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Awesome customer service and returns policy.

published

My shoes were fab, but a tiny bit too small, sent them back and got a new pair in the next size super quickly. I’ve bought a couple of pairs of shoes from this store and they have always been great.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Kerryn
Kerryn
  • 2 reviews
  • 1 like
  • Verified

Merrill fits the bill

published

Bought Merrill waterproof hiking shoes and they are perfect for winter walks with my dog. First delivery were too tight so returned with no issues and received second delivery very promptly. Excellent service.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Sara
Sara
  • 2 reviews
  • Verified

Comfortable slippers

published

These slippers are very comfortable. I did have to go up one size but found the whole return process to be very prompt.

Incentivised Review No
Sizing Slightly small
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Cassie
Cassie
  • 2 reviews
  • Verified

Slippers too small

published

Delivery Ok. Slippers too small to fit our orthotics. Refund processed quickly. Lee was terrific in helping me with my enquiries.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Cassie, can you please advise your order number so I can follow up with the returns team for you?

Cassie
Cassie

Thank you for your prompt response. The order number is 431623. I received an email on 29.6.21 informing me that the refund would be applied but I don't recall seeing the refund.

Brand House Direct
Lee S.Brand House Direct

Hi Cassie, I have checked and the refund has been processed for your return on 3.7.21
Please note that the slippers are available in larger sizes if you are interested in placing a new order.

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Review collected in partnership with Brand House Direct

Linda
Linda
  • 3 reviews
  • 2 likes
  • Verified

Sizing

published

Sizing of shoes is inaccurate. They were too small even after I sized up because they were boots. Had to return. Was not happy with the product.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Linda, I am sorry to hear the item didn't fit you. You are more than welcome to return them. We are happy to help.

Linda
Linda

All good. I did return them. Postage is a killer though.

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Review collected in partnership with Brand House Direct

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Page 1 of 7

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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