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Brand House Direct

Brand House Direct

3.9 from 2,380 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Altise
AltisePerth, WA
  • 3 reviews
  • 3 likes

shoe order

published

The most terrible customer service ever, took 3 weeks to post my order.
will never order from them again their loss!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi can you advise your order number so I can look into this please?

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  • Verified

Love the shoes I got but I got the wrong size so have sent back and are waiting for them to be delivered.

published

It was easy to find what I wanted.
A good range of shoes to choose from.
I am very happy with the quality of the shoes and I look forward to getting the right size.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Mel W.
Mel W.Metropolitan Adelaide, SA
  • 4 reviews
  • 1 like
  • Verified

Quality products and service.

published

I have bought multiple items from Brand House Direct, sneakers and the comfiest leather boots. I have ever worn. The service is fantastic - goods received quickly, and when I had to exchange size, the process was easy and replacement arrived just as promptly. I recommend you try them out. Quality shoes and service.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Pam S.
Pam S.
  • 2 reviews
  • Verified

Happy customer

published

Easy to navigate website with good range to choose from. Very happy with the service and delivery was actioned immediately after puchase.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Great

published

Great service especially when I needed to exchange sizes, no hassle. Returned in same box the shoes came in and new ones arrived timely

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Lorraine v.
Lorraine v.
  • 2 reviews
  • Verified

Great place to shop. Huge variety.

published

Great range of products. Very easy to navigate through the store to find what I need. Mostly satisfied with my purchase

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Louise W.
Louise W.Greater Melbourne (Metropolitan), VIC
  • Verified

Fantastic service

published

Fast delivery excellent customer service easy returns with PayPal very satisfied customer I highly recommend this company to all of my friends

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great service and products.

published

Very easy to use, satisfaction always achieved and quality assured great work Brand House team. Sent a pair back that didn't quite fit and got some new shoes on the way in no time.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Order received

published

Comfy shoes, good quality and quick delivery. Suburb for my hips and knees. Can wear for hours. I highly recommend

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Noelene savige
Noelene savigeGippsland, VIC
  • 2 reviews
  • Verified

Great shoes

published

I was really happy with the quality of the shoes they are comfortable and although tight to start with stretched to the form of my foot

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Tanya S.
Tanya S.Tasmania
  • Verified

Excellent service easy to use site I would recommend to my friends

published

Excellent service easy to use site I would recommend brand house direct to family and friends,very satisfied with my purchases

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Steve
Steve
  • 2 reviews

Excellent, prompt service.

published

Given the constraints of Covid-19, my order was promptly compiled, packed and posted. I, unfortunately, had to return my sandals for size exchange. The telephone service was exemplary. This was dealt with as quickly as it could be over the Christmas, New Year season. I was quite satisfied with my order and will be certainly buying from Brand Direct in the future.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Marea
MareaSydney, NSW
  • 4 reviews
  • Verified

Great shoes

published

Website was very easy to navigate. Range of products was great. Found something that I liked and the quality was great

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Francie F.
Francie F.
  • 2 reviews
  • 1 like
  • Verified

Nice sandals, good price and service

published

Very happy with the service from Brand House Direct. The sandals are lovely and as they appeared in the store photos.
Thanks!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Marion Francis
Marion FrancisSouth-Eastern Region, NSW
  • Verified

Great price and fantastic shoes

published

Fairly easy to navigate site because I knew what brand I wanted but the range wasn't as extensive as it has been previously. .
Brand quality was exactly as I would expect from Merrell.
Very quick delivery. Excellent service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 2

Questions & Answers

Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

1 answer
Stacey06
Stacey06asked

I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.

Nothing even about delays.

This is oor service and makes me suspicious that this is not a legitimtate business.

Order number is 506843

No answers
Joanne C.
Joanne C.asked

I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.

3 answers
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi we will email you the tracking details once the order is shipped.

Joanne C.
Joanne C.

Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I can assure you will receive your tracking details this week.

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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