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Brand House Direct
- 3 reviews
- 3 likes
shoe order
The most terrible customer service ever, took 3 weeks to post my order.
will never order from them again their loss!
- 2 reviews
- Verified
Love the shoes I got but I got the wrong size so have sent back and are waiting for them to be delivered.
It was easy to find what I wanted.
A good range of shoes to choose from.
I am very happy with the quality of the shoes and I look forward to getting the right size.
Review collected in partnership with Brand House Direct
- 4 reviews
- 1 like
- Verified
Quality products and service.
I have bought multiple items from Brand House Direct, sneakers and the comfiest leather boots. I have ever worn. The service is fantastic - goods received quickly, and when I had to exchange size, the process was easy and replacement arrived just as promptly. I recommend you try them out. Quality shoes and service.
Review collected in partnership with Brand House Direct
- 2 reviews
- Verified
Happy customer
Easy to navigate website with good range to choose from. Very happy with the service and delivery was actioned immediately after puchase.
Review collected in partnership with Brand House Direct
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- Verified
Great
Great service especially when I needed to exchange sizes, no hassle. Returned in same box the shoes came in and new ones arrived timely
Review collected in partnership with Brand House Direct
- 2 reviews
- Verified
Great place to shop. Huge variety.
Great range of products. Very easy to navigate through the store to find what I need. Mostly satisfied with my purchase
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
- Verified
Fantastic service
Fast delivery excellent customer service easy returns with PayPal very satisfied customer I highly recommend this company to all of my friends
Review collected in partnership with Brand House Direct
- Verified
Great service and products.
Very easy to use, satisfaction always achieved and quality assured great work Brand House team. Sent a pair back that didn't quite fit and got some new shoes on the way in no time.
Review collected in partnership with Brand House Direct
- Verified
Order received
Comfy shoes, good quality and quick delivery. Suburb for my hips and knees. Can wear for hours. I highly recommend
Review collected in partnership with Brand House Direct
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- 2 reviews
- Verified
Great shoes
I was really happy with the quality of the shoes they are comfortable and although tight to start with stretched to the form of my foot
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
- Verified
Excellent service easy to use site I would recommend to my friends
Excellent service easy to use site I would recommend brand house direct to family and friends,very satisfied with my purchases
Review collected in partnership with Brand House Direct
- 2 reviews
Excellent, prompt service.
Given the constraints of Covid-19, my order was promptly compiled, packed and posted. I, unfortunately, had to return my sandals for size exchange. The telephone service was exemplary. This was dealt with as quickly as it could be over the Christmas, New Year season. I was quite satisfied with my order and will be certainly buying from Brand Direct in the future.
Find out how Brand House Direct compares to other Footwear Shops & Brands
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- Verified
quality
good quality for last purchase fast delivery, But 1 pair turned out small (yet same size as other pair!) & return postage costs almost half price!
Review collected in partnership with Brand House Direct
- 4 reviews
- Verified
Great shoes
Website was very easy to navigate. Range of products was great. Found something that I liked and the quality was great
Review collected in partnership with Brand House Direct
- 2 reviews
- 1 like
- Verified
Nice sandals, good price and service
Very happy with the service from Brand House Direct. The sandals are lovely and as they appeared in the store photos.
Thanks!
Review collected in partnership with Brand House Direct
Questions & Answers
I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.
Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.
Christine Susan Shipp
christine.s4@hotmail.com
Why am I not receiving my “ store credit” access code?
I have complied with the instructions from Jennifer the manager or appointed spokesperson from “brand house direct” ( or “yoursfit” company ? ) and have been waiting since the 23/5/22 to receive acces...
Read mores my store credit! I am not receiving any confirmation emails or return phone calls from her or anyone, and this obviously is preventing me from using my store credit. I need that access code as they are holding onto $207 of my money! All I am told is “if I don’t here back from her to call again ”! I have been calling every week, as advised to, ( as well as a few emails ) only to get the same ( lame ) excuse, “ call again next week if I don’t hear from her! “ Please help me as the call centre girls and man, said only the manager can provide me with that access code.Hi can you advise the order number?
Thank you Lee S. for your prompt response.
I don’t have the order number, can you advise me where I can locate it?
I can provide the “RETURN RECEIVED” number which is #495399....
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.Hi please contact support@brandhousedirect.com.au so we can assist with any concerns you may have.
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi can you advise your order number so I can look into this please?