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Brand House Direct

Brand House Direct

4.0 from 1,917 reviews · View Statistics

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  • Verified

Easy to deal with

published

Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

First stop for online shoe shopping

published

I am overall pleased with this site. Easy navigation for what I'm looking for. Great competitive prices and usually find what I'm looking for.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Sharon Moore

Sharon MooreSouth East Queensland, QLD

Do Not Buy From This Company - The Reviews Are Lies And There Customer Support Doesn't Exist

published

The reviews against the 2 shoes i bought were lies and made up. The shoes where crap and I had to pay $16 to send the first crap shoes back - "Rockport World Tour Classic Womens Wide Fit Comfort". There like wearing cement. Absolute crap and definitely no good for nurses or anyone standing for more than 5 minutes. Then their other advertisements lied and they sent me- "Homyped Lauren Womens Comfortable Supportive Thongs" - which are faulty and your toes hang off the end. And - "Asics Womens Leather Gel-Foundation Walker 3 (Extra Wide)" - which are advertised as the wrong size. And now they want me to spend another $16 or more dollars sending them back so they can rip me off more.....

Product Quality
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
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  • Verified

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Alicia B.

Alicia B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified

Great online store with huge range

published

A very large range of shoes which is great. Easy to navigate and find. My only negative comment is that some shoes that I were interested in weren't available in my size. Perhaps I wasn't using the search filters correctly but I do feel that if they don't have my size, the shoes shouldn't come up in my search.

I purchased 2 pairs. One I loved and one not so much. They felt very "plastic-ee" and I would not have purchased if I had tried them on first.

Will purchase from Brand House Direct again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Kanimbla

KanimblaGreater Melbourne (Inner), VIC

  • 8 reviews
  • 3 likes

Faulty product

published

9 hours ago
Customer service unprofessional they’re…
Customer service unprofessional they’re hangup the call before finishing the conversation there’s products half faulty and they expect to pay return shipping from your own pocket this way make you losing money of the faulty product I don’t wish any one to face what I am experiencing disappointed with this company.
Sizing
Very small (39)
Slightly small (108)
True to size (1,100)
Slightly large (91)
Very large (26)
Sizing
Customer feedback

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
16 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can help?

Kanimbla
Kanimbla

Thanks for replying this my order number
395899

Brand House Direct
Lee S.Brand House Direct

Hi the order was shipped exactly as described. I am sorry to hear one pair didn't fit you. You are more than welcome to return them for a refund or exchange.

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  • Verified

Scholls purchase

published

I am flat footed and Scholl biomechanics footwear has been my saviour. Unfortunately it was hard finding Scholl in the stores so I did a google search and found this website which had similar models to my worn out ones. I have bought the slippers and sandals. Deliver was fast and will be trying them out soon.

Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified

Great service and quality products.

published

Have bought several pairs of footwear from Brand House with no issues at all
The website can be a bit annoying as it doesn't seem to hold your chosen options

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great choice of shoes

published

Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Simone S

Simone SGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Avoid at all costs! They have five companies with different names, do your research and read reviews first!!!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
10 comments
Brand House Direct
Lee S.Brand House Direct
Simone S
Simone S
Simone S
Simone S
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Igor Pyshkin

Igor PyshkinMetropolitan Adelaide, SA

  • Verified

The worst service I have ever met

published

No size chart for a particular model. Even the same one brand has different sizes in different models. Very hard to guess. Absolutely not true to size.
No option for a refund. The only store credit and if you do not wish any deal they just take your money. Very unfair and not customer orientated.
In emails, they do not name you just "Hi" and do not sign the sender's name, so you just do not know who are you talking with. Had the worst online experience with them. Do not recommend anyone.

Product Quality
Shipping
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified

Will not shop from here again

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
1 comment
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Very comfortable ankle boots ., but small fit have to go a size up !!

published

I called to ask if they were a small fit & should I go a size up as someone else wrote that in their review . I rang customer service to check this was fact or fiction & they said their size was accurate . They delivered my usual size but the were too small . Should have gone a size up .!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Excellent service

published

I bought a pair of Pegada shoes which arrived quite quickly. They are beautiful shoes, at a good price. I previously had to return another pair because they were the wrong size, but the returns system worked smoothly. I would recommend Brand House Direct for range, price and service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Shipra Castledine

Shipra CastledineSouth East Queensland, QLD

  • Verified

Very good brand of shoes. I will be regular for these kinds of shoes

published

It was easy to shop and find what I wanted. The range of products is very appealing. The shoes I have bought are great quality!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Good communication throughout. Fast shipping!

published

Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Bellazeus

BellazeusAustralia

  • 12 reviews
  • 2 likes

Save your money and shop elsewhere

published

Told me they had a pair of shoes in stock, then after I purchased they were no longer available. They said they emailed me, but I never received it. The one pair they sent me was obviously misprinted and were a much smaller size than the label said. Apparently this is my fault and they want me to pay return shipping. The whole experience has been painful and if I could give them 0 stars, I would. Still waiting on a successful resolution to my issues.

Product Quality
Incentivised ReviewNo
SizingVery small
Product AppearanceAs advertised
10 comments
Brand House Direct
Lee S.Brand House Direct

Hi thank you for your feedback. I am sorry to hear that. Can you advise your order number so I can assist?

Bellazeus
Bellazeus

Sure, #375085. I am still waiting to hear back from the manager who was meant to call me back before closing time. Guess you're only quick to reply to public reviews.

Brand House Direct
Lee S.Brand House Direct

Hi I can see management have sent you a reply via email. We will resend this to you again. We hope to resolve this matter for you asap.

Similar opinion? Write a review on ProductReview.com.au!
bethany Glover

bethany GloverGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified

Have had a really bad experience overall

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
5 comments
Brand House Direct
Lee S.Brand House Direct
bethany Glover
bethany Glover

That's all fair to say, but I ordered shoes from brands I KNOW fit me. Same size I KNOW i take, and the shoes that came from you were way too small. It just doesn't make sense.

Brand House Direct
Lee S.Brand House Direct

Hi Bethany, I am sorry to hear the pairs didn't fit you. In the future, if you call our customer service team, we would be more than happy to provide you with shoe measurements to assist.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Pamela

PamelaTrafalgar

  • 2 reviews
  • Verified

Easy exchange

published

I bought shoes which were incorrect size and needed to return the product. The exchange process was simple and fast and I received replacement pair very quickly. Extremely pleased with the service and product.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Paula Petersen

Paula PetersenGreater Melbourne (Metropolitan), VIC

  • Verified

Great service

published

Had to return a pair of sandals because they were too narrow - received a text after they received my return asking if they could suggest sandals with a wider fit - gave me more options to look at
Great service

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 5
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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