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Brand House Direct

Brand House Direct

4.0 from 1,918 reviews · View Statistics

Reviews

Previous
Next

Yep okay

published

Nice shoes yes they will be ok I guess. Brand house shoes got sent to new Zealand for me ok.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

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  • Verified

Easy to deal with

published

Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Item as described.

published

Item as described.
Good reporting of parcel delivery progress. Delivery date was as quoted, fast efficient service. Happy to deal again. Thank you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

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  • Verified

First stop for online shoe shopping

published

I am overall pleased with this site. Easy navigation for what I'm looking for. Great competitive prices and usually find what I'm looking for.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

Alicia B.

Alicia B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified

Great online store with huge range

published

A very large range of shoes which is great. Easy to navigate and find. My only negative comment is that some shoes that I were interested in weren't available in my size. Perhaps I wasn't using the search filters correctly but I do feel that if they don't have my size, the shoes shouldn't come up in my search.

I purchased 2 pairs. One I loved and one not so much. They felt very "plastic-ee" and I would not have purchased if I had tried them on first.

Will purchase from Brand House Direct again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
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Review collected in partnership with Brand House Direct

  • Verified

Scholls purchase

published

I am flat footed and Scholl biomechanics footwear has been my saviour. Unfortunately it was hard finding Scholl in the stores so I did a google search and found this website which had similar models to my worn out ones. I have bought the slippers and sandals. Deliver was fast and will be trying them out soon.

Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified

Great service and quality products.

published

Have bought several pairs of footwear from Brand House with no issues at all
The website can be a bit annoying as it doesn't seem to hold your chosen options

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Great choice of shoes

published

Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Cath

CathPerth, WA

  • 2 reviews
  • Verified

Shoes

published

The colours were not available in my shoe size. It was not obvious which were for wider fitting feet and a wide fitting shoe did not fit me. one pair is okay the other may give away.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi Cath, thank you for your review. We do stock wide fitting shoes if you are interested:
https://www.brandhousedirect.com.au/a/collections/womens-wide-fit-shoes-1

Cath
Cath
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Review collected in partnership with Brand House Direct

Very comfortable ankle boots ., but small fit have to go a size up !!

published

I called to ask if they were a small fit & should I go a size up as someone else wrote that in their review . I rang customer service to check this was fact or fiction & they said their size was accurate . They delivered my usual size but the were too small . Should have gone a size up .!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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  • Verified

Excellent service

published

I bought a pair of Pegada shoes which arrived quite quickly. They are beautiful shoes, at a good price. I previously had to return another pair because they were the wrong size, but the returns system worked smoothly. I would recommend Brand House Direct for range, price and service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

Shipra Castledine

Shipra CastledineSouth East Queensland, QLD

  • Verified

Very good brand of shoes. I will be regular for these kinds of shoes

published

It was easy to shop and find what I wanted. The range of products is very appealing. The shoes I have bought are great quality!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good communication throughout. Fast shipping!

published

Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Pamela

PamelaTrafalgar

  • 2 reviews
  • Verified

Easy exchange

published

I bought shoes which were incorrect size and needed to return the product. The exchange process was simple and fast and I received replacement pair very quickly. Extremely pleased with the service and product.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Paula Petersen

Paula PetersenGreater Melbourne (Metropolitan), VIC

  • Verified

Great service

published

Had to return a pair of sandals because they were too narrow - received a text after they received my return asking if they could suggest sandals with a wider fit - gave me more options to look at
Great service

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Karina

KarinaSouth East Queensland, QLD

  • 3 reviews
  • 5 likes
  • Verified

Great service and prices IF you don't need to exchange

published

The company offers free exchanges if you purchase via PayPal - so you pay the postage and then PayPal are meant to refund it. So I went ahead and ordered shoes but needed a larger size. I sent them back at the cost of over $17, expecting to get that postage refunded. But PayPal won't refund my postage because my PayPal account is a business account. And BrandHouse have not replied to my email about this. So you won't get your return postage refunded if your PayPal account is a business one.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Cliffy34

Cliffy34ADELAIDE

  • 10 reviews
  • 8 likes

Waited weeks and weeks for a refund

published

Ordered slippers and they arrived promptly. The style was great, but unfortunately they were too small and were the largest in the style, so they had to be returned. Even with coronavirus, the tracking showed fairly prompt return to the company Then I waited and waited. Replied to their email and phoned. Eventually got refund about 6 weeks later.
Now I can go and buy a pair of slippers which fit.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Nat Steph

Nat Steph Perth, WA

  • Verified

Disappointing choice for shipping.

published

Product is great!!! Well packaged and came as expected.
It’s a shame that you use ‘the worst’ courier company in Australia. This is the only reason I’d be hesitant to purchase again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. We would be more than happy to post your future orders via Australia post if you prefer?

Nat Steph
Nat Steph

Glad to hear the feedback, thank you!
I will certainly be ordering again in that case.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Julie Gray

Julie GrayPerth, WA

  • 2 reviews

Love the shoes, over a week to ship, SUCKS.

published

Love the shoes, a little snug but other wise great, quality great But took over a week to ship. Very disappointing. If you need your shoes within 2 weeks go elsewhere.

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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