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Brand House Direct

Brand House Direct

4.0 from 1,916 reviews · View Statistics

Reviews

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  • Verified

Very happy

published

The lovely people at Brand House Direct were very understanding when I had to return two pair of shoes for an exchange. They located the two exchange pair I wanted very quickly and emailed me straight away. I'm very happy and satisfied with their service.
Regards
Sandra

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Order received

published

Comfy shoes, good quality and quick delivery. Suburb for my hips and knees. Can wear for hours. I highly recommend

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Easy to deal with

published

Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

First stop for online shoe shopping

published

I am overall pleased with this site. Easy navigation for what I'm looking for. Great competitive prices and usually find what I'm looking for.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Jennifer murphy

Jennifer murphyNorthern Region, NSW

  • Verified

Fabulous service. Thank u

published

I ordered 2 boots and I didn’t like that they were synthetic so I returned them and exchanged for a leather boot. They did and I received them promptly.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Shoes

published

Very satisfying service. Also had to return and replace,very impressed .Good products and half sizes available, rare in my experience with Shoe purchases in Australia , Great company.

Incentivised ReviewNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Noelene savige

Noelene savigeGippsland, VIC

  • 2 reviews
  • Verified

Great shoes

published

I was really happy with the quality of the shoes they are comfortable and although tight to start with stretched to the form of my foot

Product Quality
Shipping
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Tanya S.

Tanya S.Tasmania

  • Verified

Excellent service easy to use site I would recommend to my friends

published

Excellent service easy to use site I would recommend brand house direct to family and friends,very satisfied with my purchases

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

These are great

published

The quality of the shoes are great, easy to find on website. There is a good variety to choose from

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Steve

Steve

  • 2 reviews

Excellent, prompt service.

published

Given the constraints of Covid-19, my order was promptly compiled, packed and posted. I, unfortunately, had to return my sandals for size exchange. The telephone service was exemplary. This was dealt with as quickly as it could be over the Christmas, New Year season. I was quite satisfied with my order and will be certainly buying from Brand Direct in the future.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

quality

published

good quality for last purchase fast delivery, But 1 pair turned out small (yet same size as other pair!) & return postage costs almost half price!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Marea

MareaSydney, NSW

  • 3 reviews
  • Verified

Great shoes

published

Website was very easy to navigate. Range of products was great. Found something that I liked and the quality was great

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Alicia B.

Alicia B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified

Great online store with huge range

published

A very large range of shoes which is great. Easy to navigate and find. My only negative comment is that some shoes that I were interested in weren't available in my size. Perhaps I wasn't using the search filters correctly but I do feel that if they don't have my size, the shoes shouldn't come up in my search.

I purchased 2 pairs. One I loved and one not so much. They felt very "plastic-ee" and I would not have purchased if I had tried them on first.

Will purchase from Brand House Direct again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great service very happy with their after sales care and attention thank you

published

Great customer service more than happy with their after sales care thank you , cant fault this company they are spot on in every way

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Scholls purchase

published

I am flat footed and Scholl biomechanics footwear has been my saviour. Unfortunately it was hard finding Scholl in the stores so I did a google search and found this website which had similar models to my worn out ones. I have bought the slippers and sandals. Deliver was fast and will be trying them out soon.

Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified

Great service and quality products.

published

Have bought several pairs of footwear from Brand House with no issues at all
The website can be a bit annoying as it doesn't seem to hold your chosen options

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Thelma

ThelmaCanberra Central 2602, ACT

  • Verified

A great range of comfortable shoes

published

I was looking for a simple, comfortable pair of black sandals and was very happy with the range of options available on Brand House Direct. I purchased the Planet Shoes Lord sandals and am happy with them although they are a little on the small side. A bit annoying that they went on sale a couple of weeks later!

Incentivised ReviewNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Watto

WattoSouth-Eastern Region, NSW

  • 2 reviews
  • Verified

Good Service

published

Very helpful fast and good response, was emailed to have an exchange item sent out, claim has now been finished

Incentivised ReviewNo
SizingVery small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Had problem with size of runners.

published

After a P.O. return I received an email with new options, a quick phone call and a small extra payment invoice my shoes are on the way. All’s happy. Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 5
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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