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Brand House Direct

Brand House Direct

4.0 from 1,917 reviews · View Statistics

Reviews

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  • Verified

Easy to deal with

published

Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Great choice of shoes

published

Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Pamela

PamelaTrafalgar

  • 2 reviews
  • Verified

Easy exchange

published

I bought shoes which were incorrect size and needed to return the product. The exchange process was simple and fast and I received replacement pair very quickly. Extremely pleased with the service and product.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Paula Petersen

Paula PetersenGreater Melbourne (Metropolitan), VIC

  • Verified

Great service

published

Had to return a pair of sandals because they were too narrow - received a text after they received my return asking if they could suggest sandals with a wider fit - gave me more options to look at
Great service

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Karina

KarinaSouth East Queensland, QLD

  • 3 reviews
  • 5 likes
  • Verified

Great service and prices IF you don't need to exchange

published

The company offers free exchanges if you purchase via PayPal - so you pay the postage and then PayPal are meant to refund it. So I went ahead and ordered shoes but needed a larger size. I sent them back at the cost of over $17, expecting to get that postage refunded. But PayPal won't refund my postage because my PayPal account is a business account. And BrandHouse have not replied to my email about this. So you won't get your return postage refunded if your PayPal account is a business one.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

No individual paperwork specifying purchase,

published

The site was good to navigate through with a broad range of shoes.
I purchased two pairs of sandals but only one pair fit me and there was only general paperwork sent with the items. A receipt in the box would be great

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

norah

norahGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified

exchanged shoes but haven't received the exchanged shoes yet so really cannot comment

published

Easy to navigate the store ordered the wrong size first time ordered and had to return them I am still waiting for the exchanged shoes. Rang the number to talk to the girls in the warehouse and they were very helpful

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Extremely comfortable

published

Very happy without shoes. Its so easy to pick the right size with foot length measurements provided as well. The product range is excellent but sizes were limited. I had to reorder a pair as only one pair was available in the next size and I might have missed them if I had waited for a return. This meant I had to pay another delivery fee. The company should reimburse under these circumstances.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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PJS

PJS

  • 2 reviews
  • Verified

Skecher Kids Trainer Shoes

published

Brand House were good when they replaced some purchased shoes that were found to be the wrong size. Service and assistance was good and the returns policy reliable and helpful.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Joanne

JoanneSydney, NSW

  • Verified

Great site

published

Great range of products, good prices, site easy to use. Have placed several orders, delivery was always timely, product quality great and the staff very helpful when I needed to exchange an item. Would definitely recommend

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good service,

published

Good prices, and a good service. It is always chancy buying shoes online as it can be difficult getting a good fit, however they made the process as painless as possible. I had to return the first pair of boots, and order another style, this was no problem, and the new style arrived reasonably quickly Thank you

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Wendy, thank you for the feedback. Enjoy your shoes :)

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Review collected in partnership with Brand House Direct

  • Verified

Ok experience - good customer service, but returns process could be better.

published
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

We always value feedback on suggestions on how to improve so we will definitely take your feedback on board, thank you.

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Review collected in partnership with Brand House Direct

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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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