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Brand House Direct

Brand House Direct (page 2 of 2)

4.0 from 1,918 reviews · View Statistics

Reviews

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  • Verified

No individual paperwork specifying purchase,

published

The site was good to navigate through with a broad range of shoes.
I purchased two pairs of sandals but only one pair fit me and there was only general paperwork sent with the items. A receipt in the box would be great

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Great service

published

The strap on one shoe is too tight so hoping it will improve with wear. It would not be cost effective to send then back. I find the service is excellent though.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

Lorraine McLoughlin

Lorraine McLoughlinSouth East Queensland, QLD

  • Verified

New shoes

published

Easy to find what I was looking for. Nice shoes, but sizing difficult. Two pair fit and can't get my foot into the third pair, How can there be such a difference in fitting?

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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SusieG

SusieGGreater Melbourne (Outer), VIC

  • 2 reviews

Great Selections Available

published

The store was very easy to navigate and there was a huge rage available. Unfortunately the sizes are not equal to Australian sizes on some of the products; consequently both pairs of shoes I ordered will need to be returned. It would be great if they had Free Returns as mailing shoes is costly and when I won't have the shoes I wanted I now have to pay postage.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Pamela M.

Pamela M.Sydney, NSW

  • Verified

Would have given five stars but free shipping would be nice over $80 or $100. Many other firms do that.

published

Easy to navigate the store and quality of products good. Always satisfied with choices and products offered. Recommendations to friends are rewarded. And the orders are v displayed in a timely manner

Product Quality
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

norah

norahGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified

exchanged shoes but haven't received the exchanged shoes yet so really cannot comment

published

Easy to navigate the store ordered the wrong size first time ordered and had to return them I am still waiting for the exchanged shoes. Rang the number to talk to the girls in the warehouse and they were very helpful

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Extremely comfortable

published

Very happy without shoes. Its so easy to pick the right size with foot length measurements provided as well. The product range is excellent but sizes were limited. I had to reorder a pair as only one pair was available in the next size and I might have missed them if I had waited for a return. This meant I had to pay another delivery fee. The company should reimburse under these circumstances.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

PJS

PJS

  • 2 reviews
  • Verified

Skecher Kids Trainer Shoes

published

Brand House were good when they replaced some purchased shoes that were found to be the wrong size. Service and assistance was good and the returns policy reliable and helpful.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

John Lawler

John LawlerSydney, NSW

  • 2 reviews
  • 1 like
  • Verified

Sort of OK...

published

Overall they're OK. The range is good, but they don't (usually) have my size in shoes that I actually want... People with size 7.5 are well catered for... I'd buy more if they carried size 10 in more ranges...

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Joanne

JoanneSydney, NSW

  • Verified

Great site

published

Great range of products, good prices, site easy to use. Have placed several orders, delivery was always timely, product quality great and the staff very helpful when I needed to exchange an item. Would definitely recommend

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Peter Dodd

Peter Dodd

  • 3 reviews
  • Verified

Good but could be improved

published

I keep being bombarded with emails offering so much percent off my next buy if I register. I am obviously registered as aI keep getting emails, When I tried to claim the "reward " I was told the discount had already been applied.

Product Quality
Incentivised ReviewNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Jan

JanMid North Coast, NSW

  • 2 reviews
  • Verified

Very comprehensive site

published

Website sometimes not so easy to navigate. Better way of refining details of requirements needed. Range and service good but faster carrier would improve delivery time. Quality of goods bought so far has been good

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good service,

published

Good prices, and a good service. It is always chancy buying shoes online as it can be difficult getting a good fit, however they made the process as painless as possible. I had to return the first pair of boots, and order another style, this was no problem, and the new style arrived reasonably quickly Thank you

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Wendy, thank you for the feedback. Enjoy your shoes :)

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Review collected in partnership with Brand House Direct

  • Verified

Ok experience - good customer service, but returns process could be better.

published
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

We always value feedback on suggestions on how to improve so we will definitely take your feedback on board, thank you.

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Review collected in partnership with Brand House Direct

Jo Drake

Jo DrakeMid North Coast, NSW

  • Verified

As always good.

published

Another great pair of shoes, this time from Scholl...hardly aver buy shoes any where else now...love you guys...Have been able to buy good quality boots, loafers, sandals and clogs ...never a problem sizing always good..A very happy customer and again this time Skechers...and very quick delivery even with Covid issues

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Jo, thank you for taking time to leave feedback. We look forward to you shopping with us again in the near future. You can never have too many shoes :)

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Review collected in partnership with Brand House Direct

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Page 2 of 2
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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