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Brand House Direct

Brand House Direct

4.0 from 2,109 reviews · View Statistics
Listing monitored by Brand House Direct

Reviews

2.6
7 reviews
5
(0)
4
(3)
3
(1)
2
(0)
1
(3)
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Sue Hogan
Sue HoganSouth West, WA
  • 3 reviews
  • Verified

Service is fantastic

published

I think your service is great but the boots I got last I’m not very happy with the size 8 was way too small when I usually take 7 1/2 - 8 I sent them back and got a 9 wore them two days in a row and the stitching came away from the zip. Won’t buy that brand again! And too expensive to send back by post

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Cassie
Cassie
  • 2 reviews
  • Verified

Slippers too small

published

Delivery Ok. Slippers too small to fit our orthotics. Refund processed quickly. Lee was terrific in helping me with my enquiries.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Cassie, can you please advise your order number so I can follow up with the returns team for you?

Cassie
Cassie

Thank you for your prompt response. The order number is 431623. I received an email on 29.6.21 informing me that the refund would be applied but I don't recall seeing the refund.

Brand House Direct
Lee S.Brand House Direct

Hi Cassie, I have checked and the refund has been processed for your return on 3.7.21
Please note that the slippers are available in larger sizes if you are interested in placing a new order.

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Review collected in partnership with Brand House Direct

  • Verified

Good communication throughout. Fast shipping!

published

Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Terrible service

published

Ordered a pair of slippers, size was too small. Paid postage to have them returned. Waited 4 weeks for another similar pair to arrive, which I was not able to wear with the arch support. Called them and was advised I would have to pay to ship them back again and also pay for them to be shipped back. I asked if I could bring them in and pick up a new pair from their warehouse, but was advised no. So basically my $60 slippers will now be costing close to $100. Will never trade with this company again. Also after reading so many poor reviews, I'm most surprised how they have remained in business and disappointed I did not see these prior to ordering.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Jacquie, can you please advise your order number so I can assist please?

Jacquie
Jacquie

Hi Lee, my order numbers are 534122 and 333860. Thank you

Brand House Direct
Lee S.Brand House Direct

Hi Jacquie, you are more than welcome to return the slippers. Please complete the returns form inside your parcel and post the item back to us. We will contact you once received.

Amanda
AmandaSouth East Queensland, QLD
  • 6 reviews
  • 1 like
  • Verified

Normally quick and easy.

published

I waited nearly 2 weeks for my shoes with no reply to my email asking what the hold-up was. I assumed Christmas Holidays as the reason for delay and lack of response? Normally they're great - quick and easy.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Nononsense
Nononsense
  • 2 reviews
  • Verified

Horrible experience with this store

published
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. Can you please email your order number to support@brandhousedirect.com.au and attention it to LEE S. I would like to try and rectify this and offer a discount off a future purchase.

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Review collected in partnership with Brand House Direct

Judy
JudyGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Terrible shopping experience, never ever recommend to friends!

published

I had bought a pair of school shoes for my daughter, first time they sent the wrong size(too big) , second time sent totally wrong pair! Poor service! Don't recommend to friends.

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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