Questions & Answers
My order 482351 has not yet been shipped. Is there a problem, I have sent emails and had no reply.
Please let me know what is happening.
Hi the order will be shipped this week. We have had shipping delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.
Why do uou not answer your emails I purchased some shoes over a week ago and i still have no infirmation for when itll be posted
Hi Kim, can you please advise your order number?
Hi the order will be shipped this week. We will email you a tracking number once dispatched.
I am trying to get in contact in regard to my refund since last week. No one get back to me. My order number is 468649.
If you paid using Paypal then raise a dispute via Paypal as they are excellent when there is a issue with receiving refunds.
Possibly email Brandhouse so you have a trail of evidence.
Hi, the returns department is closed right now as it is very early morning. I will follow up the return status when they reopen later today and will get back to you. Thank you for your patience, it is likely just in queue to be processed as it is a very busy period just before Christmas.
Thank you. I have received my refund today
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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