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Brand House Direct
Cliffy34ADELAIDE
- 10 reviews
- 8 likes
Waited weeks and weeks for a refund
Ordered slippers and they arrived promptly. The style was great, but unfortunately they were too small and were the largest in the style, so they had to be returned. Even with coronavirus, the tracking showed fairly prompt return to the company Then I waited and waited. Replied to their email and phoned. Eventually got refund about 6 weeks later.
Now I can go and buy a pair of slippers which fit.
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Not happySouth East Queensland, QLD
- Verified customer
Beware of shipping costs on returns
I owned a pair of sandals which fitted my difficult to fit feet. I therefore decided to order from Brand House Direct two pairs of the same sandals in different colours, black and blue. They arrived via courier in good time but I was disappointed to discover the blue shoes were a noticeably shorter size even though they were both stamped size 7.5. After numerous phone calls and emails including photos, BHD informed me the blue shoes were made by a different manufacturer to the black shoes. That does not explain why they were different sizes...Read more
. I returned the shoes but had to outlay $12.20 in postage. Anyway, eventually after more emails BHD agreed to refund the initial cost of the shoes but not the initial postage nor the return postage. Overall, my experience was fraught with frustration and cost me money in postage I should not have had to pay due to receiving shoes evidently stamped with the incorrect size. I can understand having to pay return postage if I had changed my mind or had ordered the wrong size but in my case, the shoe sizing was faulty so out of my control.5 comments
Hi Lee. My order number is 273569. I have already sent numerous emails in an attempt to fairly resolve this issue and have been told the cost of my shoes would be refunded but not the initial postage nor the return postage.
Lee S.Brand House Direct
I haven't dealt with you before so please email me your details so I can try to help.
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Questions & Answers
Louiseasked
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
No answers
Glenys Jacobsasked
I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated
2 answers
Lee S.Brand House Direct
Hi can you advise your order number so I can follow up on the return?
Scam procedures
Julieasked
Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com
No answers
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Buy Now, Pay Later Options | None |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Lee S.Brand House Direct
Hi I am sorry to hear that. Can you email your order number to support@brandhousedirect.com.au and attention the email to Lee S so I can look into this for you please?