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Brand House Direct
Reviews
- 2 reviews
- Verified
Slippers too small
Delivery Ok. Slippers too small to fit our orthotics. Refund processed quickly. Lee was terrific in helping me with my enquiries.
Thank you for your prompt response. The order number is 431623. I received an email on 29.6.21 informing me that the refund would be applied but I don't recall seeing the refund.
Hi Cassie, I have checked and the refund has been processed for your return on 3.7.21
Please note that the slippers are available in larger sizes if you are interested in placing a new order.
Review collected in partnership with Brand House Direct
- 10 reviews
- 8 likes
Waited weeks and weeks for a refund
Ordered slippers and they arrived promptly. The style was great, but unfortunately they were too small and were the largest in the style, so they had to be returned. Even with coronavirus, the tracking showed fairly prompt return to the company Then I waited and waited. Replied to their email and phoned. Eventually got refund about 6 weeks later.
Now I can go and buy a pair of slippers which fit.
- Verified
Beware of shipping costs on returns
I owned a pair of sandals which fitted my difficult to fit feet. I therefore decided to order from Brand House Direct two pairs of the same sandals in different colours, black and blue. They arrived via courier in good time but I was disappointed to discover the blue shoes were a noticeably shorter size even though they were both stamped size 7.5. After numerous phone calls and emails including photos, BHD informed me the blue shoes were made by a different manufacturer to the black shoes. That does not explain why they were different sizes...
Read more. I returned the shoes but had to outlay $12.20 in postage. Anyway, eventually after more emails BHD agreed to refund the initial cost of the shoes but not the initial postage nor the return postage. Overall, my experience was fraught with frustration and cost me money in postage I should not have had to pay due to receiving shoes evidently stamped with the incorrect size. I can understand having to pay return postage if I had changed my mind or had ordered the wrong size but in my case, the shoe sizing was faulty so out of my control.Hi I am sorry to hear that. Can you email your order number to support@brandhousedirect.com.au and attention the email to Lee S so I can look into this for you please?
Hi Lee. My order number is 273569. I have already sent numerous emails in an attempt to fairly resolve this issue and have been told the cost of my shoes would be refunded but not the initial postage nor the return postage.
I haven't dealt with you before so please email me your details so I can try to help.
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Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Buy Now, Pay Later Options | None |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi Cassie, can you please advise your order number so I can follow up with the returns team for you?