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Brand House Direct

Brand House Direct

4.0 from 2,101 reviews · View Statistics
Listing monitored by Brand House Direct

Reviews

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Cassie
Cassie
  • 2 reviews
  • Verified

Slippers too small

published

Delivery Ok. Slippers too small to fit our orthotics. Refund processed quickly. Lee was terrific in helping me with my enquiries.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Cassie, can you please advise your order number so I can follow up with the returns team for you?

Cassie
Cassie

Thank you for your prompt response. The order number is 431623. I received an email on 29.6.21 informing me that the refund would be applied but I don't recall seeing the refund.

Brand House Direct
Lee S.Brand House Direct

Hi Cassie, I have checked and the refund has been processed for your return on 3.7.21
Please note that the slippers are available in larger sizes if you are interested in placing a new order.

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Cliffy34
Cliffy34ADELAIDE
  • 10 reviews
  • 8 likes

Waited weeks and weeks for a refund

published

Ordered slippers and they arrived promptly. The style was great, but unfortunately they were too small and were the largest in the style, so they had to be returned. Even with coronavirus, the tracking showed fairly prompt return to the company Then I waited and waited. Replied to their email and phoned. Eventually got refund about 6 weeks later.
Now I can go and buy a pair of slippers which fit.

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Not happy
Not happySouth East Queensland, QLD
  • Verified

Beware of shipping costs on returns

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. Can you email your order number to support@brandhousedirect.com.au and attention the email to Lee S so I can look into this for you please?

Not happy
Not happy

Hi Lee. My order number is 273569. I have already sent numerous emails in an attempt to fairly resolve this issue and have been told the cost of my shoes would be refunded but not the initial postage nor the return postage.

Brand House Direct
Lee S.Brand House Direct

I haven't dealt with you before so please email me your details so I can try to help.

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Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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