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Brand House Direct
- Verified customer
Good communication throughout. Fast shipping!
Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock
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Review collected in partnership with Brand House Direct
AmandaSouth East Queensland, QLD
- 6 reviews
- 1 like
- Verified customer
Normally quick and easy.
I waited nearly 2 weeks for my shoes with no reply to my email asking what the hold-up was. I assumed Christmas Holidays as the reason for delay and lack of response? Normally they're great - quick and easy.
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Review collected in partnership with Brand House Direct
- Verified customer
Good service,
Good prices, and a good service. It is always chancy buying shoes online as it can be difficult getting a good fit, however they made the process as painless as possible. I had to return the first pair of boots, and order another style, this was no problem, and the new style arrived reasonably quickly Thank you
1 comment
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Review collected in partnership with Brand House Direct
Find out how Brand House Direct compares to other Footwear Shops & Brands
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- Verified customer
Ok experience - good customer service, but returns process could be better.
I purchased 2 pairs of shoes from Brand House Direct, and it was a reasonably straightforward process ordering from the website. My only disappointment is that their returns process could be improved -they do not refund the shipping costs, but
direct you to go through PayPal who are currently offering free return postage for incorrect items. Whilst there wasn't anything horrendously wrong with the process, there was just a lot of faffing about. It was disappointing that both pairs of shoes didn't fit when I had ordered my regular size - not t...Read more
1 comment
Lee S.Brand House Direct
We always value feedback on suggestions on how to improve so we will definitely take your feedback on board, thank you.
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Review collected in partnership with Brand House Direct
Questions & Answers
Louiseasked
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
No answers
Glenys Jacobsasked
I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated
2 answers
Lee S.Brand House Direct
Hi can you advise your order number so I can follow up on the return?
Scam procedures
Julieasked
Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com
No answers
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Buy Now, Pay Later Options | None |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Lee S.Brand House Direct
Hi Wendy, thank you for the feedback. Enjoy your shoes :)