Very helpful fast and good response, was emailed to have an exchange item sent out, claim has now been finished

Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock

Great leather shoes comfy great colours.quick delivery.Bought all my shoes from brand.So quick return a few pairs no problem with exchanges.Wont buy anywhere else.This company is so great and great range

Initially had some issues with my order from Brand House Direct and wrote a much less flattering review. Brand House Direct's customer service reached out to me and their CEO even called me and they took care of everything for me. Great Aussie company, really doubt I'd receive service like this from any overseas company. Happy customer in the end, appreciate all your help! I've recommended you guys to a friend of mine who needs bulk workwear for his staff. Thanks again! - Azrai

I waited nearly 2 weeks for my shoes with no reply to my email asking what the hold-up was. I assumed Christmas Holidays as the reason for delay and lack of response? Normally they're great - quick and easy.

Good prices, and a good service. It is always chancy buying shoes online as it can be difficult getting a good fit, however they made the process as painless as possible. I had to return the first pair of boots, and order another style, this was no problem, and the new style arrived reasonably quickly Thank you

I purchased 2 pairs of shoes from Brand House Direct, and it was a reasonably straightforward process ordering from the website. My only disappointment is that their returns process could be improved -they do not refund the shipping costs, but
direct you to go through PayPal who are currently offering free return postage for incorrect items. Whilst there wasn't anything horrendously wrong with the process, there was just a lot of faffing about. It was disappointing that both pairs of shoes didn't fit when I had ordered my regular size - not t...