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Brand House Direct
WattoSouth-Eastern Region, NSW
- 2 reviews
- Verified customer
Good Service
Very helpful fast and good response, was emailed to have an exchange item sent out, claim has now been finished
Review collected in partnership with Brand House Direct
- Verified customer
Prefect shoes great colour and so comfy
Great leather shoes comfy great colours.quick delivery.Bought all my shoes from brand.So quick return a few pairs no problem with exchanges.Wont buy anywhere else.This company is so great and great range
Review collected in partnership with Brand House Direct
Great Aussie Company, Had An Issue Initially But They Took Care Of It!
Initially had some issues with my order from Brand House Direct and wrote a much less flattering review. Brand House Direct's customer service reached out to me and their CEO even called me and they took care of everything for me. Great Aussie company, really doubt I'd receive service like this from any overseas company. Happy customer in the end, appreciate all your help! I've recommended you guys to a friend of mine who needs bulk workwear for his staff. Thanks again! - Azrai
2 comments
Lee S.Brand House Direct
Hi Azrai, just replying to your review so you get the link to login to the site :)
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Questions & Answers
Louiseasked
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
No answers
Glenys Jacobsasked
I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated
2 answers
Lee S.Brand House Direct
Hi can you advise your order number so I can follow up on the return?
Scam procedures
Julieasked
Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com
No answers
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Buy Now, Pay Later Options | None |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Lee S.Brand House Direct
Hi Azrai, we sincerely apologise for the human packing error and sending you the wrong size boots. We have issued you a reply paid Australia Post label to send back the incorrect size and will send yo...
Read moreu the correct sized boots on Monday as a priority. We will fix the mistake urgently and we thank you for your patience and understanding.