Reviewer Photos & Videos
Have purchased before without an issue but received the wrong size for my son. And considering the time it took to receive from ordering the shoes I wasn't game on returning them.
Good online retailer
I've bought some great shoes and runners from Brand House Direct, eg. Merrill waterproof runners/trail shoes. One does need to take care with sizing, and to be sure to return ill-fitting or unwanted purchases. If you use PayPal to purchase and do the return postage correctly, PayPal may well refund the return postage cost. That's my experience.
Sizing not accurate
Purchased slippers for my husband who normally wears size 10 slipper. Slippers way too big. Quality great however cost of returning them too much (from New Zealand).
All good shoes I had to return back but great shop to shop with plenty of shoes on website good
STILL UNRESOLVED ISSUE
I have already written a bad review.
Now they tell me that they will be sending my shoes "after" I remove the bad review.
Please just refund me because I do not want to deal with your company anymore.
Is that how the 4.5 rating is kept? by asking unsatisfied customers to remove the poor rating in return of getting the product delivered?
Basically this is now considered "withholding" funds that's not yours since you are in possession of returned goods.
I will be contacting my bank for charge back if I do not get my refund.
Potential customers stay away!
Be very wary when purchasing from this site. Shoes are often badly designed and would not even be saleable in a normal retail outlet.
Customer service is non existent however once the right person finally contacted me a refund was quickly made
Returned shoes for a smaller size. You have had them for over two weeks and tell me they are still waiting to be processed
Good service, but had to send them back for a different size and shoe. Waiting on the new ones to arrive.
Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.
Excellent value and any problem with my purchase was send back for free though PayPal which the staff member informed me.
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Won't buy from them again.
Purchased a pair of Skechers thongs, the tops were far too loose so returned them with photos, eventually I did get a refund excluding the postage to & from NZ so definitely won't purchase from them again, they sell seconds as this was not the 1st time I had encountered this problem.
Ordering and postage processes were pretty good. I ordered two pairs of size 10 shoes, one were a pair of Skechers, which I ordered in the size I already have. The Orcade Sport brand size 10 fitted perfectly, the Skechers size 10 was too big, like so big they’d fall off each step, despite already owning a size 10 in that brand which fits very nicely. I returned the Skechers size 10 and ordered a size 9, having read online that my postage costs would be refunded. As I was reordering, I changed colour choice as well, asking for black instead of b...lue. Black was not available, not in any similar styles either, so I opted to stay with the blue in size 9. The new size 9 order arrived in due course, and is okay, my L foot it fits perfectly, but my R foot being a smidgen larger, well, I can only wear the shoes for a short time as my R toe really hurts, and I now have a permanently bruised toe nail. I cannot figure out why the sizes would have such a discrepancy within the same brand? I also was not refunded my postage costs. Apart from that, my size 10 sketchers (which I bought in store), and my L foot in the size 9 Sketchers, are very very comfy, very light, and a pleasure to wear. My R big toe is is yet to enjoy the full comfort! The Orcade Sport shoes are nice, not as comfy as the Skechers, but true to size.
Returned 2 pairs of sandals day after I received them. STILL NO REFUND
Delivery was timely. Quality of sandals poor. Returned the 2 pairs straight away. I keep asking for a refund but they keep pushing to give me a replacement. I WANT A REFUND and this company does not want to refund money to their customers after the goods have been returned to them.
Even though I paid for my order, it didn't guarantee there was stock, when order processed.
Now that I have cleared my credit, which was initially caused because my paid for order couldn't be fulfilled by this company, I will not deal with this company again!!!
Bought scholl x trainer womans shoes size 10 I received the shoes and since i already owned the exact same pair put the new ones side by side with old ones I noticed the new ones were long and straight. Box said size 10W. I also noticed the bottom side and underneath of sole was completely different from picture. I went to Terry White Chemist where I live as they sell theses shoes and showed them they informed me that the shoes I received were definately mens shoes and showed me their mens shoe they were the same the womans shoe is different. ...the W stands for wide not womans both mens and womans shoes state size 10 W on box that obviously someone at Brand house direct thought it meant My annoyance is I had to pay to send the shoes back $18 which is not fir as they stuffed up and as not willing to wait even longer to get another pair I asked for a refund yet they still kept asking if they could help with another pair repeatedly told them refund which they eventually did
They do not answer the phone or refund
I purchased a pair of shoes which did not fit sent it back tracked a 2 weeks ago and have not calling every day but no one answers or responds to emails just want to get a refund or exchange very bad customer service
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
Other Footwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.