Brand House Direct

Have purchased before without an issue but received the wrong size for my son. And considering the time it took to receive from ordering the shoes I wasn't game on returning them.

I've bought some great shoes and runners from Brand House Direct, eg. Merrill waterproof runners/trail shoes. One does need to take care with sizing, and to be sure to return ill-fitting or unwanted purchases. If you use PayPal to purchase and do the return postage correctly, PayPal may well refund the return postage cost. That's my experience.

Purchased slippers for my husband who normally wears size 10 slipper. Slippers way too big. Quality great however cost of returning them too much (from New Zealand).

All good shoes I had to return back but great shop to shop with plenty of shoes on website good

I have already written a bad review.
Now they tell me that they will be sending my shoes "after" I remove the bad review.
Please just refund me because I do not want to deal with your company anymore.
Is that how the 4.5 rating is kept? by asking unsatisfied customers to remove the poor rating in return of getting the product delivered?
Basically this is now considered "withholding" funds that's not yours since you are in possession of returned goods.
I will be contacting my bank for charge back if I do not get my refund.
Potential customers stay away!

Be very wary when purchasing from this site. Shoes are often badly designed and would not even be saleable in a normal retail outlet.

Returned shoes for a smaller size. You have had them for over two weeks and tell me they are still waiting to be processed

Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.

Excellent value and any problem with my purchase was send back for free though PayPal which the staff member informed me.

Purchased a pair of Skechers thongs, the tops were far too loose so returned them with photos, eventually I did get a refund excluding the postage to & from NZ so definitely won't purchase from them again, they sell seconds as this was not the 1st time I had encountered this problem.

Ordering and postage processes were pretty good. I ordered two pairs of size 10 shoes, one were a pair of Skechers, which I ordered in the size I already have. The Orcade Sport brand size 10 fitted perfectly, the Skechers size 10 was too big, like so big they’d fall off each step, despite already owning a size 10 in that brand which fits very nicely. I returned the Skechers size 10 and ordered a size 9, having read online that my postage costs would be refunded. As I was reordering, I changed colour choice as well, asking for black instead of b...

Delivery was timely. Quality of sandals poor. Returned the 2 pairs straight away. I keep asking for a refund but they keep pushing to give me a replacement. I WANT A REFUND and this company does not want to refund money to their customers after the goods have been returned to them.

Now that I have cleared my credit, which was initially caused because my paid for order couldn't be fulfilled by this company, I will not deal with this company again!!!

Bought scholl x trainer womans shoes size 10 I received the shoes and since i already owned the exact same pair put the new ones side by side with old ones I noticed the new ones were long and straight. Box said size 10W. I also noticed the bottom side and underneath of sole was completely different from picture. I went to Terry White Chemist where I live as they sell theses shoes and showed them they informed me that the shoes I received were definately mens shoes and showed me their mens shoe they were the same the womans shoe is different. ...

I purchased a pair of shoes which did not fit sent it back tracked a 2 weeks ago and have not calling every day but no one answers or responds to emails just want to get a refund or exchange very bad customer service