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Brand House Direct

Brand House Direct

4.0 from 1,743 reviews · View Statistics

Reviews

2.2

26 reviews
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Reviewer Photos & Videos

  • More
  • Verified customer

Good service, but had to send them back for a different size and shoe. Waiting on the new ones to arrive.

published

Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Terry

TerryPeel, WA

  • 2 reviews
  • Verified customer

Excellent service

published

Excellent value and any problem with my purchase was send back for free though PayPal which the staff member informed me.

Product Quality
Shipping
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Won't buy from them again.

published

Purchased a pair of Skechers thongs, the tops were far too loose so returned them with photos, eventually I did get a refund excluding the postage to & from NZ so definitely won't purchase from them again, they sell seconds as this was not the 1st time I had encountered this problem.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi Lynette, I am sorry to hear that. Can you please advise your order number so I can help? I can assure you we don't sell seconds but I would be happy to contact Skechers Australia to see if they can assist with your faulty pair.

Lynette
Lynette

293361

Review collected in partnership with Brand House Direct

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Elsie

ElsieMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Mostly okay

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Returned 2 pairs of sandals day after I received them. STILL NO REFUND

published

Delivery was timely. Quality of sandals poor. Returned the 2 pairs straight away. I keep asking for a refund but they keep pushing to give me a replacement. I WANT A REFUND and this company does not want to refund money to their customers after the goods have been returned to them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
9 comments
Brand House Direct
Lee S.Brand House Direct
Connie
Connie
Brand House Direct
Lee S.Brand House Direct

Hi Connie, I can see the refund has been processed already for the return.

Robyn Colless

Robyn CollessCanberra 2600, ACT

  • Verified customer

Even though I paid for my order, it didn't guarantee there was stock, when order processed.

published

Now that I have cleared my credit, which was initially caused because my paid for order couldn't be fulfilled by this company, I will not deal with this company again!!!

Product Quality
Shipping
Incentivised ReviewNo
SizingVery large
Product AppearanceNot as advertised

Review collected in partnership with Brand House Direct

J costello

J costelloMetropolitan Adelaide, SA

  • 8 reviews
  • 7 likes

Not Happy

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can help?

J costello
J costello

355407

J costello
J costello

I see Brand house direct asked for my order no 3 days ago but yet they have done nothing so why ask for my order no unless your compensating me on return postage cost that I paid they have not emailed me at all

Candeza

CandezaSydney, NSW

  • 2 reviews
  • Verified customer

They do not answer the phone or refund

published

I purchased a pair of shoes which did not fit sent it back tracked a 2 weeks ago and have not calling every day but no one answers or responds to emails just want to get a refund or exchange very bad customer service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi Candeza, I am sorry to hear that. Which number are you calling? We are available on 1300735786 mon-fri 10-5 AEST. Can you advise your order number so I can help?

Candeza
Candeza

Yes that is the number I have been calling no one answers my order number is 299224 my tracking advised you received my shoes I sent back 2 weeks ago.

Candeza
Candeza

I have heard back via email and look forward to receiving my exchange thank you Candice

Janice D

Janice DSouth Australia

Don't trust them

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
23 comments
Brand House Direct
Lee S.Brand House Direct
Janice D
Janice D
Janice D
Janice D
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Not happy

published

The size was too big and when we swapped them for a smaller size they came without innersoles just bare canvas. We were then told we couldn’t get a refund but if we cut them up and sent a photo they would give us a credit. Won’t be dealing with them again

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

  • Verified customer

Really nice shoes

published

Have bought several shoes over the passed year or so, have had areally good experience. The last pair I bought only this week, were definitely sized incorrectly so had to return them.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Sunhak Choe

Sunhak ChoeSydney, NSW

Never again!

published

This particular shoe came large fit for a EU41, it was like a EU42.5. I returned it and received a refund so, for a shoe costing 72.90, I've wasted 18.50 to return, minus the initial shipping cost 12.95 deducted, total lose, out of pocket $31.45. My advice, don't buy a shoe online unless they provide free return and a full refund.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that the shoes didn't fit. We are always here to help. If you find a style you like, we would be more than happy to provide you with shoe measurements to assist.

Vonny

Vonny

  • 6 reviews
  • 2 likes
  • Verified customer

Love it

published

Easy to find what I wanted, the products were fine but due to having fitting problems had to return the goods, but the staff have been really helpful with trying to find the right fit.

December 5th 2019 Update: Very helpful

Found what I was looking for very easily, but due to the fact I have very narrow feet and am hard to fit I needed help from the staff at brand house direct to find narrow fitting shoes. I phoned and found the staff to be patient and very helpful

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large

Review collected in partnership with Brand House Direct

John F

John FHunter Region, NSW

  • 2 reviews
  • Verified customer

Hidden Cost

published

Expensive postage and returns. Most online stores offer free postage if you spend a certain amount and offer free returns. Brand House does neither so if your order doesn't fit or you have to return it for another reason it is a costly exercise. I won't be ordering from Brand House again.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Review collected in partnership with Brand House Direct

  • Verified customer

Not happy

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Roslyn, thank you for your feedback. I am sorry to hear about that. Can you advise your order number so I can look into this for you?

Review collected in partnership with Brand House Direct

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  • Verified customer

Great shoes. Great brands. Great prices.

published

Problem when I put in size, then clicked on a shoe to review. Then I was put out on a general screen again and had to reload re size. Not happy with the returns. I thought it would be like bonds and they sent you a pre paid return envelope. So not worth taking the chance on buying some.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

peanut

peanut

  • 2 reviews
  • Verified customer

not as described

published

easy navigation very good range product poor at best shoes cut into ankle are bigger than size chart are quite heavy not well described had to have professionally reshaped by shoe maker.

Incentivised ReviewNo
SizingVery large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Review collected in partnership with Brand House Direct

  • Verified customer

Avoid!

published

I wouldn’t order from here again. Their customer service is terrible if the shoes don’t fit/don’t look as they should. They’re an online shoe company so the chances of that happening are high!

BHD claim PayPal’s own returns policy as their own ‘free returns’. Then they bully you into exchanging rather than just getting a refund.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Review collected in partnership with Brand House Direct

  • Verified customer

Poor customer service.

published

Yes I purchased one pair of shoes that I have been custom to wear for the past 10 years but somehow the maker has changed the pattern, then a second pair was sent after I paid the freight back and the second pair was also not fitted properly but was slipping off paid another return freight and I was refused my money back , eventually they did refund after getting the fair trading involved but I had lost 3 freight cost to the value of $47.50 ...never will purchase from this company anymore,poor customer service and careless attitude.

Incentivised ReviewNo
SizingVery large
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number as I would like to look into your case history and have this rectified ASAP for you as we do value your business.

Anthony R.
Anthony R.

Review collected in partnership with Brand House Direct

  • Verified customer

Not very customer friendly

published

The returns policy was difficult to find and not very fair. I returned shoes only to be told I had to accept a store credit and not a refund as I couldn’t get the right fit on items I tried. I spent the money on an item I didn’t really want to finish my dealings with them and I will never buy from them again.

Shipping
Incentivised ReviewNo
SizingVery large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number as I would like to look into your case history and have this rectified ASAP for you as we do value your business and would like to offer you a better deal on a future purchase.

Review collected in partnership with Brand House Direct

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Questions & Answers

Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

No answers
Julie

Julieasked

Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com

No answers
Joan & Greg

Joan & Gregasked

Hi, Have been told I will receive an email shortly! No contact at all received Credit Card was charged no problem tho.Starting to suspect a scam.

5 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

Joan & Greg
Joan & Greg

#371453

Joan & Greg
Joan & Greg

Still haven't received an order confirmation on joangreg@xtra.co.nz Could I have that please?

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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