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Brand House Direct

Brand House Direct

4.1 from 2,227 reviews · View Statistics
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Nate C.
Nate C.Sydney Surrounds, NSW
  • 2 reviews
  • Verified

Unhappy

published

Have purchased before without an issue but received the wrong size for my son. And considering the time it took to receive from ordering the shoes I wasn't game on returning them.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

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Review collected in partnership with Brand House Direct

Stewart A.
Stewart A.Greater Melbourne (Outer), VIC
  • 10 reviews
  • 4 likes

Good online retailer

published

I've bought some great shoes and runners from Brand House Direct, eg. Merrill waterproof runners/trail shoes. One does need to take care with sizing, and to be sure to return ill-fitting or unwanted purchases. If you use PayPal to purchase and do the return postage correctly, PayPal may well refund the return postage cost. That's my experience.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
  • Verified

Sizing not accurate

published

Purchased slippers for my husband who normally wears size 10 slipper. Slippers way too big. Quality great however cost of returning them too much (from New Zealand).

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing Very large
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Review collected in partnership with Brand House Direct

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gayle
gaylesunshine coast
  • 16 reviews
  • 1 like
  • Verified

Shoes

published

All good shoes I had to return back but great shop to shop with plenty of shoes on website good

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Anne
AnneGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 8 likes

STILL UNRESOLVED ISSUE

published

I have already written a bad review.
Now they tell me that they will be sending my shoes "after" I remove the bad review.
Please just refund me because I do not want to deal with your company anymore.
Is that how the 4.5 rating is kept? by asking unsatisfied customers to remove the poor rating in return of getting the product delivered?
Basically this is now considered "withholding" funds that's not yours since you are in possession of returned goods.
I will be contacting my bank for charge back if I do not get my refund.
Potential customers stay away!

Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct
Daly
DalySouth East Queensland, QLD
  • 2 reviews

Badly designed

published

Be very wary when purchasing from this site. Shoes are often badly designed and would not even be saleable in a normal retail outlet.

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Daly, can you please advise your order number? I would be happy to help you resolve your concerns. If the shoes are returned in original condition, unworn and in the shoebox, you can return them.

Daly
Daly

They are unwearable. The postage is prohibitive.

Brand House Direct
Lee S.Brand House Direct

Hi Daly, can you please advise your order number so I can try and assist please?

  • Verified

Customer service is non existent however once the right person finally contacted me a refund was quickly made

published

Returned shoes for a smaller size. You have had them for over two weeks and tell me they are still waiting to be processed

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Glenda, can you please advise your order number so I can assist?

Glenda
Glenda

394686 but I doubt you will do anything satisfactory as no one else has

Brand House Direct
Lee S.Brand House Direct

Hi Glenda, we sent you an email to offer you some alternative styles available in a smaller size. We hadn't heard back from you so the refund for the return was processed. I think some miscommunication has occurred, I am so sorry about this!

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Review collected in partnership with Brand House Direct

  • Verified

Good service, but had to send them back for a different size and shoe. Waiting on the new ones to arrive.

published

Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Terry
TerryPeel, WA
  • 2 reviews
  • Verified

Excellent service

published

Excellent value and any problem with my purchase was send back for free though PayPal which the staff member informed me.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

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  • Verified

Won't buy from them again.

published

Purchased a pair of Skechers thongs, the tops were far too loose so returned them with photos, eventually I did get a refund excluding the postage to & from NZ so definitely won't purchase from them again, they sell seconds as this was not the 1st time I had encountered this problem.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Lynette, I am sorry to hear that. Can you please advise your order number so I can help? I can assure you we don't sell seconds but I would be happy to contact Skechers Australia to see if they can assist with your faulty pair.

Lynette
Lynette

293361

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Review collected in partnership with Brand House Direct

Elsie
ElsieMetropolitan Adelaide, SA
  • 3 reviews
  • Verified

Mostly okay

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Returned 2 pairs of sandals day after I received them. STILL NO REFUND

published

Delivery was timely. Quality of sandals poor. Returned the 2 pairs straight away. I keep asking for a refund but they keep pushing to give me a replacement. I WANT A REFUND and this company does not want to refund money to their customers after the goods have been returned to them.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct
Connie
Connie
Brand House Direct
Lee S.Brand House Direct

Hi Connie, I can see the refund has been processed already for the return.

Robyn Colless
Robyn CollessCanberra 2600, ACT
  • Verified

Even though I paid for my order, it didn't guarantee there was stock, when order processed.

published

Now that I have cleared my credit, which was initially caused because my paid for order couldn't be fulfilled by this company, I will not deal with this company again!!!

Product Quality
Shipping
Incentivised Review No
Sizing Very large
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

J costello
J costelloMetropolitan Adelaide, SA
  • 11 reviews
  • 9 likes

Not Happy

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can help?

J costello
J costello

355407

J costello
J costello

I see Brand house direct asked for my order no 3 days ago but yet they have done nothing so why ask for my order no unless your compensating me on return postage cost that I paid they have not emailed me at all

Candeza
CandezaSydney, NSW
  • 3 reviews
  • Verified

They do not answer the phone or refund

published

I purchased a pair of shoes which did not fit sent it back tracked a 2 weeks ago and have not calling every day but no one answers or responds to emails just want to get a refund or exchange very bad customer service

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Candeza, I am sorry to hear that. Which number are you calling? We are available on 1300735786 mon-fri 10-5 AEST. Can you advise your order number so I can help?

Candeza
Candeza

Yes that is the number I have been calling no one answers my order number is 299224 my tracking advised you received my shoes I sent back 2 weeks ago.

Candeza
Candeza

I have heard back via email and look forward to receiving my exchange thank you Candice

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Page 1 of 2

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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