Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.

Excellent value and any problem with my purchase was send back for free though PayPal which the staff member informed me.

Purchased a pair of Skechers thongs, the tops were far too loose so returned them with photos, eventually I did get a refund excluding the postage to & from NZ so definitely won't purchase from them again, they sell seconds as this was not the 1st time I had encountered this problem.

Delivery was timely. Quality of sandals poor. Returned the 2 pairs straight away. I keep asking for a refund but they keep pushing to give me a replacement. I WANT A REFUND and this company does not want to refund money to their customers after the goods have been returned to them.

Now that I have cleared my credit, which was initially caused because my paid for order couldn't be fulfilled by this company, I will not deal with this company again!!!

I purchased a pair of shoes which did not fit sent it back tracked a 2 weeks ago and have not calling every day but no one answers or responds to emails just want to get a refund or exchange very bad customer service

The size was too big and when we swapped them for a smaller size they came without innersoles just bare canvas. We were then told we couldn’t get a refund but if we cut them up and sent a photo they would give us a credit. Won’t be dealing with them again

Have bought several shoes over the passed year or so, have had areally good experience. The last pair I bought only this week, were definitely sized incorrectly so had to return them.

This particular shoe came large fit for a EU41, it was like a EU42.5. I returned it and received a refund so, for a shoe costing 72.90, I've wasted 18.50 to return, minus the initial shipping cost 12.95 deducted, total lose, out of pocket $31.45. My advice, don't buy a shoe online unless they provide free return and a full refund.

Easy to find what I wanted, the products were fine but due to having fitting problems had to return the goods, but the staff have been really helpful with trying to find the right fit.

December 5th 2019 Update: Very helpful

Found what I was looking for very easily, but due to the fact I have very narrow feet and am hard to fit I needed help from the staff at brand house direct to find narrow fitting shoes. I phoned and found the staff to be patient and very helpful

Expensive postage and returns. Most online stores offer free postage if you spend a certain amount and offer free returns. Brand House does neither so if your order doesn't fit or you have to return it for another reason it is a costly exercise. I won't be ordering from Brand House again.

Problem when I put in size, then clicked on a shoe to review. Then I was put out on a general screen again and had to reload re size. Not happy with the returns. I thought it would be like bonds and they sent you a pre paid return envelope. So not worth taking the chance on buying some.

easy navigation very good range product poor at best shoes cut into ankle are bigger than size chart are quite heavy not well described had to have professionally reshaped by shoe maker.

I wouldn’t order from here again. Their customer service is terrible if the shoes don’t fit/don’t look as they should. They’re an online shoe company so the chances of that happening are high!

BHD claim PayPal’s own returns policy as their own ‘free returns’. Then they bully you into exchanging rather than just getting a refund.

Yes I purchased one pair of shoes that I have been custom to wear for the past 10 years but somehow the maker has changed the pattern, then a second pair was sent after I paid the freight back and the second pair was also not fitted properly but was slipping off paid another return freight and I was refused my money back , eventually they did refund after getting the fair trading involved but I had lost 3 freight cost to the value of $47.50 ...never will purchase from this company anymore,poor customer service and careless attitude.

The returns policy was difficult to find and not very fair. I returned shoes only to be told I had to accept a store credit and not a refund as I couldn’t get the right fit on items I tried. I spent the money on an item I didn’t really want to finish my dealings with them and I will never buy from them again.