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Brand House Direct

Brand House Direct

4.1 from 2,227 reviews · View Statistics
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Very happy!

published

Very happy with navigating the store and the speed in which I received my purchases. Very happy with my purchases

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Great hiking shoes at a great price

published

Great fitting shoes for my hiking experience. Shoe quality and comfort is good. Would recommend this brand to other hikers

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

I have purchased several pairs of hiking shoes from Brand House Direct and have always had fantastic service.

published

The range of products, price point and quality have been very good. The website is easy to navigate directly to what you are looking for. Extremley fast delivery and terrific communication.

Product Quality
Shipping
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Michelle I
Michelle IMid North Coast, NSW
  • 2 reviews
  • Verified

New shoes !

published

I purchased a pair of shoes ,ugg slippers for me and slippers for my mum.
The choice was huge, the prices good, they took about a week to arrive which isn't bad service.
Overall ,we are happy with Brand House Direct.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Neat
NeatAthlone
  • 3 reviews
  • 1 like
  • Verified

Excellent Service

published

After a number of returns due to my dodgy feet I have now received exactly what I was looking for, comfort, quality and a reasonable price. Thank you to the many staff who worked with me to get me the satisfaction and comfort, you need a medal for putting up with all the swap overs.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

ntk
ntkMetropolitan Adelaide, SA
  • 8 reviews
  • 5 likes
  • Verified

Superb quality Wild Rhino boots from Portugal

published

Superb shoes from Portugal Wild Rhino classic boots My second pair of tan boots and my first pair of dark grey boots Beautifully made and hand crafted there is no substitute for quality

I bought a couple of pairs from another on line Australian supplier and returned them as they were not as depicted and quality wasn’t there plus they were more expensive
I will stick to Brand House Direct from now on as never had an issue with you guys. Cheers

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Deborah
DeborahSouth East Queensland, QLD
  • 4 reviews
  • Verified

Just What I Wanted

published

Easy purchase, I quickly found exactly what I was looking for. The quality is high and there was a wide range of comparable items, I will purchase again.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Amazing

published

Products are exactly what you order. Sketchers brand are so comfortable. Just love them. As long as you know your US size, buying is easy. Posted and delivered in time indicated.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Karen N.
Karen N.
  • 2 reviews
  • Verified

I've only tried them on so far but they look great.

published

Good make, great price great service! Can't go wrong. This is my second purchase and won't be my last! Thankyou!

Product Quality
Shipping
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Shoes are perfect ..thank you

published

I love planet shoes ..always comfort on the first wear. This is my second pair of these ..as with a few of my planet shoes. I wear them all day every day and they are perfect. Great service ..thank you Brand House ..WJB

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Very good & prompt service .

published

Great range of footwear to chose from. I ordered my 2nd pair of Orthaheel shoes which are as comfortable as the original. I had no problem in returning one pair of shoes that didn't suite & am now waiting for a store credit, as per email Brand House Direct.
Thu 22/07/2021 4:55 PM. 'We have received back 1 pair of Scholl Orthaheel Karri Womens Supportive Comfort Leather Wedge Shoes 7 AUS or 38 EUR / Black shoes from Orders / #437483
I note you wish to exchange Scholl Orthaheel Intrigue Womens Adjustable Strap Flat Walking Shoes 7 AUS or 38 EUR / Black, this has been organised for you. There is a remaining amount left over, I have passed on your details to management for your store credit'.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Mardie48
Mardie48South-Eastern Region, NSW
  • 2 reviews
  • Verified

Classy and Comfortable

published

Loved the look of these. They are very comfortable with a slightly raised heel. Ordering was Quick and easy. Thanks

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Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Heather
HeatherSydney Surrounds, NSW
  • 6 reviews
  • 2 likes
  • Verified

They refund gladly…….such a comfort to know that these days.

published

This company has been wonderful to deal with, as i had to send a pair of shoes back for a refund, they are thoroughly organized and so helpful, …..a great AUSSIE COMPANY. Thank you.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Michael D.
Michael D.Sydney Surrounds, NSW
  • Verified

All round great experience

published

The whole experience from looking for shoes to purchasing and paying and the speed of delivery was very easy and enjoyable. Not one step of the journey was a pain to complete. On top of that the shoes are awesome.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

A Satisfied customer.

published

Very happy with the communications with the customer service team and my shoes are a just as described. Very happy.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Page 1 of 56

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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