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Brand House Direct

Brand House Direct

3.9 from 2,418 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

2.7
40 reviews
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Dissatisfied Customer
Dissatisfied CustomerCentral Highlands and Goldfields, VIC
  • Verified

Where is my refund? Offered to take a pair of shoes in lieu of the refund but no reply. Shocking Customer Service.

published

After purchasing five pairs of shoes in February, returned two and still no refund. Asked for exchange for another pair I wanted. Still no contact.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi please call the returns team so that they can assist you. I checked our inbox and I cannot find any emails under your order number.

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Martin
MartinPerth, WA
  • 2 reviews
  • Verified

Great range to choose from and prompt delivery.

published

Have used this store 3 times now and everything has been spot on. They have a great range for Men and Women, and good pricing with quick delivery.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Pam Hamilton
Pam HamiltonAustralian Capital Territory
  • Verified

Great people to deal with

published

This company to deal with and I have had no problems with them and what I got where very good

  • Product Quality
  • Shipping
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Les.
Les.Sydney, NSW
  • 3 reviews
  • Verified

Great shoes, dreadful after sales service.

published

Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Les, I would like to have this rectified urgently for you. What is your order number so I can have an exchange pair sent to you asap?

Les.
Les.

Order number 390450 08/12/20

Brand House Direct
Lee S.Brand House DirectSend a private message

Ok thank you. I can see the refund has been issued. Would you like me to help you find a more suitable size and/or style? I would like to look after you with personalised service to ensure you have the best shopping experience possible.

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Review collected in partnership with Brand House Direct

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MARTIN FERNANDEZ
MARTIN FERNANDEZKambah 2902, ACT
  • 4 reviews
  • Verified

Good products

published

The website was very easy to navigate and quickly found the product that I was after. The product was of great quality and we'll use the store again

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Margaret L
Margaret LMetropolitan Adelaide, SA
  • 4 reviews
  • Verified

Shoes and sandals

published

I found every pair of sandals and shoes fitted well. Love being able to buy brand names at a discounted price. Quality is good. The range makes me spoilt for choice. Keep doing what your doing. My go to online store

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

clogs of old
clogs of oldVictoria
  • 6 reviews
  • 3 likes
  • Verified

Good people to do business with

published

I like the people ,the shoes i cannot complain they have been excellent .
Thank you so muchly ,unfortunately i can only wear one pair of shoes at a time ,otherwise i would purchase the shop

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

M  McTaggart
M McTaggartHobart
  • 5 reviews
  • Verified

So happy

published

I found the products of great quality, i am a larger size 9.5 which is not easy to find I ended up buying 5 pair of leather boots and scholl for summer . Fantastic

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

vero
veroSydney, NSW
  • 2 reviews
  • Verified

Very poor after sales service

published

I ordered a pair of Saucony runners back in May. They arrived but were faulty. It took until August, and a dozen emails, before a replacement pair were sent to me. You were very reluctant to accept responsibility for the faulty pair of shoes.

  • Product Quality
  • Incentivised Review No
  • Sizing True to size
  • Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House DirectSend a private message
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Review collected in partnership with Brand House Direct

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Anne
AnneMetropolitan Adelaide, SA
  • Verified

Prefect fit

published

The website easy to use. Online catalogue has a great range of shoes, with many great brands. The products are of top quality. Didn't have to wait long for the delivery

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Julie H.
Julie H.
  • 3 reviews
  • Verified

Great range of shoes

published

Very easy to navigate the store and a great range, the quality of the shoes I bought was good but on delivery the shoes were brown and they looked red online ( Redwood Merrill’s ) was the colour , I wanted a red pair of shoes so I will have to colour them now, very disappointing

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

  • Verified

Ladies shoes made in Brazil -fast delivery and perfect fit and style

published

Absolutely satisfied with my beautiful leather yellow Brazilian flats -made in Brazil that I purchased online from Brand Direct
Since then I have purchased two more pairs of the same make of shoes from Brand Direct

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

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Kel
KelSydney, NSW
  • 19 reviews
  • 12 likes
  • Verified

Erratic performance

published

Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.

Bought another product and told it was shipped eight days later. Yet to arrive.

Might be being a little too hard but this mob cost me money.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.

Kel
Kel

297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.

Kel
Kel

Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.

The other product turned up and very good but still waiting on great deal for being overcharged.

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Review collected in partnership with Brand House Direct

  • Verified

Review of Brand Direct

published

Easy to navigate the products. I was extremely pleased with the shoes I bought-great value for money. There was a great range of products. I would recommend Brand direct to my friends

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Jane
Jane
  • 2 reviews
  • Verified

Love my shoes awesome footwear

published

Very easy to navigate store
Great range of products available
Love the product Will be buying more
When new range comes out
Easy to shop on line when your life style is so busy

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Questions & Answers

LizzieD
LizzieDasked

Do you sell Rockport Classic brown in size 11 us XL

1 answer
Brand House Direct
Lee S.Brand House DirectSend a private message
Liu C.
Liu C.asked

Hi there, I ordered a pair of boots 3 week s ago still not shipped. Order number 515118

No answers
John P
John Pasked

My order #516203 was processed a week ago. It has not been processed or shipped after a week. I would like to know when they will be shipped.

3 answers
Gozzy
Gozzy

Mate, I'd contact them. It took longer than it should have to get mone. Then I sent them back as they were faulty. They received them back on May 25th and I have had nothing but dramas and still no shoes! All I can say is good luck!

John P
John P

I've sent an email and I will continue to harass them until I get a response. Thank for your response

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi the order will be shipped this week, we will email you the tracking details once dispatched.

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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