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Brand House Direct
- Verified
Where is my refund? Offered to take a pair of shoes in lieu of the refund but no reply. Shocking Customer Service.
After purchasing five pairs of shoes in February, returned two and still no refund. Asked for exchange for another pair I wanted. Still no contact.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
- 2 reviews
- Verified
Great range to choose from and prompt delivery.
Have used this store 3 times now and everything has been spot on. They have a great range for Men and Women, and good pricing with quick delivery.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
- Verified
Great people to deal with
This company to deal with and I have had no problems with them and what I got where very good
- Product Quality
- Shipping
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
- 3 reviews
- Verified
Great shoes, dreadful after sales service.
Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance Not as advertised
Hi Les, I would like to have this rectified urgently for you. What is your order number so I can have an exchange pair sent to you asap?
Order number 390450 08/12/20
Ok thank you. I can see the refund has been issued. Would you like me to help you find a more suitable size and/or style? I would like to look after you with personalised service to ensure you have the best shopping experience possible.
Review collected in partnership with Brand House Direct
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- 4 reviews
- Verified
Good products
The website was very easy to navigate and quickly found the product that I was after. The product was of great quality and we'll use the store again
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
- 4 reviews
- Verified
Shoes and sandals
I found every pair of sandals and shoes fitted well. Love being able to buy brand names at a discounted price. Quality is good. The range makes me spoilt for choice. Keep doing what your doing. My go to online store
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
- 6 reviews
- 3 likes
- Verified
Good people to do business with
I like the people ,the shoes i cannot complain they have been excellent .
Thank you so muchly ,unfortunately i can only wear one pair of shoes at a time ,otherwise i would purchase the shop
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
- 5 reviews
- Verified
So happy
I found the products of great quality, i am a larger size 9.5 which is not easy to find I ended up buying 5 pair of leather boots and scholl for summer . Fantastic
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
- 2 reviews
- Verified
Very poor after sales service
I ordered a pair of Saucony runners back in May. They arrived but were faulty. It took until August, and a dozen emails, before a replacement pair were sent to me. You were very reluctant to accept responsibility for the faulty pair of shoes.
- Product Quality
- Incentivised Review No
- Sizing True to size
- Product Appearance Not as advertised
Hi thank you for your feedback. We did forward your correspondence to the supplier and as soon as they replied, we sent you a replacement pair. I am sorry it took longer than expected. During the coro...
Read morenavirus pandemic, some suppliers took longer to respond. I hope you can understand and accept our apology for the delay.Review collected in partnership with Brand House Direct
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- Verified
Prefect fit
The website easy to use. Online catalogue has a great range of shoes, with many great brands. The products are of top quality. Didn't have to wait long for the delivery
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
- 3 reviews
- Verified
Great range of shoes
Very easy to navigate the store and a great range, the quality of the shoes I bought was good but on delivery the shoes were brown and they looked red online ( Redwood Merrill’s ) was the colour , I wanted a red pair of shoes so I will have to colour them now, very disappointing
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
- Verified
Ladies shoes made in Brazil -fast delivery and perfect fit and style
Absolutely satisfied with my beautiful leather yellow Brazilian flats -made in Brazil that I purchased online from Brand Direct
Since then I have purchased two more pairs of the same make of shoes from Brand Direct
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
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- 19 reviews
- 12 likes
- Verified
Erratic performance
Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.
Bought another product and told it was shipped eight days later. Yet to arrive.
Might be being a little too hard but this mob cost me money.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.
297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.
Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.
The other product turned up and very good but still waiting on great deal for being overcharged.
Review collected in partnership with Brand House Direct
- Verified
Review of Brand Direct
Easy to navigate the products. I was extremely pleased with the shoes I bought-great value for money. There was a great range of products. I would recommend Brand direct to my friends
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
- 2 reviews
- Verified
Love my shoes awesome footwear
Very easy to navigate store
Great range of products available
Love the product Will be buying more
When new range comes out
Easy to shop on line when your life style is so busy
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Review collected in partnership with Brand House Direct
Questions & Answers
Do you sell Rockport Classic brown in size 11 us XL
Hi we don't have size 11 but we do have 11.5, you can see them here:
https://www.brandhousedirect.com.au/products/rockport-world-tour-classic-mens-comfort-wide-fit-walking-shoes?variant=18739689029689
...
Hi there, I ordered a pair of boots 3 week s ago still not shipped. Order number 515118
My order #516203 was processed a week ago. It has not been processed or shipped after a week. I would like to know when they will be shipped.
Mate, I'd contact them. It took longer than it should have to get mone. Then I sent them back as they were faulty. They received them back on May 25th and I have had nothing but dramas and still no shoes! All I can say is good luck!
I've sent an email and I will continue to harass them until I get a response. Thank for your response
Hi the order will be shipped this week, we will email you the tracking details once dispatched.
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi please call the returns team so that they can assist you. I checked our inbox and I cannot find any emails under your order number.