Brand House Direct

After purchasing five pairs of shoes in February, returned two and still no refund. Asked for exchange for another pair I wanted. Still no contact.

I purchased 3 pairs of shoes for my 90yo mother - the same style in three different colours. The website offered 4 different colours and as she already had one of the colours, I ordered the other three colours. When they arrived they had supplied the colour that she already had. I contacted them and explained that I had ordered the colour "Taupe" not "Pumice" as supplied, they said they were the same colour. Despite explaining to them that their website said they were different items to order (with screen shots from their webpage) they refu...

Pathetic customer service. Company will just take advantage and won’t reply until order already shipped. Not fair on the consumer.

16days before order shipped. Contacted BHD on numerous occasions. I Cancelled after 8 days on both forums - email and online. Response 15days - Already shipped, we can’t help.

I’m sending my product back. I’ll pay the postage for return. I can’t stand businesses who take advantage of the consumer by delaying a response Intending to tie them into a transaction.

Boots looked beautiful on line did not look the same in reality
Not satisfied zips were very poor quality
Very disappointed

I bought a pair of Merrell boots the soul started coming off they expect me to cut them up send pictures and then wait to see if I get another pair of shoes. Or I could of bought another pair and then waited see if they would return the other’s
Worst company service I have ever had to deal with totally rude
Treat you like a thief for there poor quality
Merrell won’t warranty any shoe from this so called company

It took 15 days for the order to arrive. When received, one of the shoes seemed to be different to the other one, it seemed used or made from a different material.
I contacted customer support and returned the shoes as advised. I also asked them whether I will receive the refund of the cost of the returning the item. It has been 15 days ago without any reply or update.

Order still not here 3 weeks since purchase obviously took order with no stock available big no no Emailed twice rang 3 times with no replies on emails or first two calls NOT HAPPY product good bought before elsewhere won’t be buying from this mob again TOO SLOW

I ordered a pair of Saucony runners back in May. They arrived but were faulty. It took until August, and a dozen emails, before a replacement pair were sent to me. You were very reluctant to accept responsibility for the faulty pair of shoes.

I ordered a pair of boots last week, and they still haven't shipped! I tried to contact them but nobody answers...

Not sure if it was a scam... they took my money but still no news from them!

My order is number #356597

I would think it twice before buying from them.

I ordered a pair of Doc Martens 2 weeks ago and I Have not received anything. I have called three times with the first two calls ensuring me it would be sent by COB that day, after 7 business days on my third call they 'checked with the warehouse', i then received an email saying they were mistaken and it would take 8 Days max. ( I then saw this in the fine writing under the description so fair enough) however extremely poor customer service for the first two calls promising other wise?
so i waited, have sent 5 emails to and from and still hav...

Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.

Bought another product and told it was shipped eight days later. Yet to arrive.

Might be being a little too hard but this mob cost me money.

Purchased a pair of shoes from their website and take more than 5 days delayed and then arrived.
Only put on the shoes for half days the products just have problems.

Wrote to them you won't get any quick reply. Ring them and they said you worn the shoes and can not return the products. The customer service is pretty bad. 30days return policy is a not applicable to this one and appears a job. As their explanation is 30 days return policy is not applicable( their excuse is after wearing, you can use return policy.) The product is really of poor quality represents the service I received.

The products itself does not worth too much money but the time and energy I spent, and, bad service made me disappointed and exhausted.

Family purchased a pair of casual white shoes as a birthday present. When they arrived they looked worn and purplish. This is a significant flaw! It was hard to get in touch with BHD Support but when we managed to get through to them about the issue they demanded photographic evidence, claimed this took several days to arrive, then sought to claim the flawed look was how they were supposed to appear - their site doesn't show the product looking like this. When told the payment would be cancelled they were very unhappy. They said they would agre...

Mostly not having enough time to shop get the right shoes
Perfectly having online to have more different types of shoes to choose from
Mostly having special price as well
Delivered came very soon too

October 31st 2019 Update: Skechers Relaxed Fit Bikers Ranger Womens Comfort Sandals

Delivered stock and quality are very well. It take me less time to shop to find it. Most of time have special price as well .i will keep choosing in here more often for my family

The site was difficult to choose models, as pictures were small and did not easily identify features.
Ordered and paid for 2x Rockport World Tour shoes but received cheaper superseded model.
Then communication was too difficult to address the issue.