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Brand House Direct
- 19 reviews
- 12 likes
- Verified
Erratic performance
Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.
Bought another product and told it was shipped eight days later. Yet to arrive.
Might be being a little too hard but this mob cost me money.
297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.
Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.
The other product turned up and very good but still waiting on great deal for being overcharged.
Review collected in partnership with Brand House Direct
Questions & Answers
I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.
Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.
Christine Susan Shipp
christine.s4@hotmail.com
Why am I not receiving my “ store credit” access code?
I have complied with the instructions from Jennifer the manager or appointed spokesperson from “brand house direct” ( or “yoursfit” company ? ) and have been waiting since the 23/5/22 to receive acces...
Read mores my store credit! I am not receiving any confirmation emails or return phone calls from her or anyone, and this obviously is preventing me from using my store credit. I need that access code as they are holding onto $207 of my money! All I am told is “if I don’t here back from her to call again ”! I have been calling every week, as advised to, ( as well as a few emails ) only to get the same ( lame ) excuse, “ call again next week if I don’t hear from her! “ Please help me as the call centre girls and man, said only the manager can provide me with that access code.Hi can you advise the order number?
Thank you Lee S. for your prompt response.
I don’t have the order number, can you advise me where I can locate it?
I can provide the “RETURN RECEIVED” number which is #495399....
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.Hi please contact support@brandhousedirect.com.au so we can assist with any concerns you may have.
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.