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Brand House Direct
- 3 reviews
- Verified
love my shoes
I love Dr Scholl as i have arthritis I find i can trust buying them from this website and they are a perfect fit and extremely comfortable I would recommend them to anyone that needs support in there shoes
Review collected in partnership with Brand House Direct
- 3 reviews
- Verified
Really comfy
Easy to order
Lots to choose from
Ringlets on shoes looked silver colour in pic online but were gold on shoes delivered, of which Im not a fan, however shoes are a great fit and so comfy to wear all day for work, Ive kept them
Review collected in partnership with Brand House Direct
- 7 reviews
- 1 like
Problem quickly resolved
Ordered 7 days ago. Haven't heard a thing since. Shipping says 5-7 days, they haven't even left warehouse yet. Spent over $200 with them which they didn't muck around taking.
UPDATE; Upon receiving complaint Brand House Direct shipped item that day, and I'm assuming express because they received complaint on Thursday and were it not for a Public Holiday I would have received parcel on Monday at NSW North Coast, Happy with Quality of items.
I only had to take to a Public platform to get it. Had you not played games (holding me to ransom for not reviewing your site when you asked me to by email...in the wrong name) you would have had a fu...
Read moreture customer and a good review on your site, like last time. And for the 3rd time my name is Daniel, not Amber, just for your records.
Hi Daniel, I do sincerely apologise for the shipping delay. I can assure you it wasn't intentional and as soon as you lodged your enquiry, we shipped it as a priority. Please contact me at support@bra...
Read morendhousedirect.com.au and attention the email to LEE S. I would like to offer you a discount off a future purchase as we do value your business.Questions & Answers
I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.
Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.
Why am I not receiving my “ store credit” access code?
I have complied with the instructions from Jennifer the manager or appointed spokesperson from “brand house direct” ( or “yoursfit” company ? ) and have been waiting since the 23/5/22 to receive acces...
Read mores my store credit! I am not receiving any confirmation emails or return phone calls from her or anyone, and this obviously is preventing me from using my store credit. I need that access code as they are holding onto $207 of my money! All I am told is “if I don’t here back from her to call again ”! I have been calling every week, as advised to, ( as well as a few emails ) only to get the same ( lame ) excuse, “ call again next week if I don’t hear from her! “ Please help me as the call centre girls and man, said only the manager can provide me with that access code.Hi can you advise the order number?
Thank you Lee S. for your prompt response.
I don’t have the order number, can you advise me where I can locate it?
I can provide the “RETURN RECEIVED” number which is #495399....
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.Hi please contact support@brandhousedirect.com.au so we can assist with any concerns you may have.
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi the order has been shipped and is in transit to you. Thank you for your patience.