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Brand House Direct
Alicia B.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
- Verified customer
Great online store with huge range
A very large range of shoes which is great. Easy to navigate and find. My only negative comment is that some shoes that I were interested in weren't available in my size. Perhaps I wasn't using the search filters correctly but I do feel that if they don't have my size, the shoes shouldn't come up in my search.
I purchased 2 pairs. One I loved and one not so much. They felt very "plastic-ee" and I would not have purchased if I had tried them on first.
Will purchase from Brand House Direct again.
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- Verified customer
Great service very happy with their after sales care and attention thank you
Great customer service more than happy with their after sales care thank you , cant fault this company they are spot on in every way
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Alija A.Metropolitan Adelaide, SA
- Verified customer
Over priced bras
I was not happy with the bras I purchased, they were no better fitting than the cheaper versions you can buy in Kmart or target, however they were double the price even on sale. Do not think I will buy from curvey in the future.
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- Verified customer
Scholls purchase
I am flat footed and Scholl biomechanics footwear has been my saviour. Unfortunately it was hard finding Scholl in the stores so I did a google search and found this website which had similar models to my worn out ones. I have bought the slippers and sandals. Deliver was fast and will be trying them out soon.
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The reviewer stated that an incentive was offered for this review
- Verified customer
Great service and quality products.
Have bought several pairs of footwear from Brand House with no issues at all
The website can be a bit annoying as it doesn't seem to hold your chosen options
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Les.Sydney, NSW
- 3 reviews
- Verified customer
Great shoes, dreadful after sales service.
Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.
11 comments
Order number 390450 08/12/20
Lee S.Brand House Direct
Ok thank you. I can see the refund has been issued. Would you like me to help you find a more suitable size and/or style? I would like to look after you with personalised service to ensure you have the best shopping experience possible.
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ThelmaCanberra Central 2602, ACT
- Verified customer
A great range of comfortable shoes
I was looking for a simple, comfortable pair of black sandals and was very happy with the range of options available on Brand House Direct. I purchased the Planet Shoes Lord sandals and am happy with them although they are a little on the small side. A bit annoying that they went on sale a couple of weeks later!
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- Verified customer
Had problem with size of runners.
After a P.O. return I received an email with new options, a quick phone call and a small extra payment invoice my shoes are on the way. All’s happy. Thank you.
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- Verified customer
Great choice of shoes
Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.
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Fantastic service.
Fantastic service. I have been. Impressed with the personal service I received when I had to return a pair of shoes.
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Glenys FooteGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Poor return policy
Needed to return shoes due to fault. Told to cut them up before I got credit
No mention of my money back, or replacement of faulty shoes foe new !!!
Not impressed
3 comments
Lee S.Brand House Direct
Hi thank you for your feedback. We do value your business and I would like to address this matter. Can you advise your order number so I can look into this?
I’m sorry but I haven’t kept any of that information. I purchased from you somewhere back in April /May I think
Lee S.Brand House Direct
Hi Glenys, if you can find the information, I would be happy to try and help. You may be able to find the confirmation order in your inbox of your email.
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CathPerth, WA
- 2 reviews
- Verified customer
Shoes
The colours were not available in my shoe size. It was not obvious which were for wider fitting feet and a wide fitting shoe did not fit me. one pair is okay the other may give away.
2 comments
Lee S.Brand House Direct
Hi Cath, thank you for your review. We do stock wide fitting shoes if you are interested:
https://www.brandhousedirect.com.au/a/collections/womens-wide-fit-shoes-1
would be good if there could be more of a selection and or more colours also... saw that you stock wide shoes as well but ones that you had didn't have colour and or style I was after as these appeare... Read more
d to sell out quick so hope you can get more in future - thank you.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Brand House Direct
AndrewMetropolitan Adelaide, SA
- 2 reviews
- 1 like
- Verified customer
Terrible communication
The initial goods did not fit and we needed to return for a size up. This aspect of the service was difficult. Communication was poor from Brand House.
The courier used was terrible, there was no notification of return delivery either by brand-house or the Currier. Only after a number of weeks did we investigate to find that the goods had been shipped and should have been picked up from the depot but had been sent back to Melb. Again no notification of this happening. We had to chase it up. Eventually, the goods were resent and arrived months after the initial purchase date.
2 comments
Lee S.Brand House Direct
Hi Andrew, I am so sorry to hear that. We do value your business and would be happy to send any of your future orders via Australia Post if that is preferred.
Thank you
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Francie F.
- 2 reviews
- 1 like
- Verified customer
Nice sandals, good price and service
Very happy with the service from Brand House Direct. The sandals are lovely and as they appeared in the store photos.
Thanks!
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Marion FrancisSouth-Eastern Region, NSW
- Verified customer
Great price and fantastic shoes
Fairly easy to navigate site because I knew what brand I wanted but the range wasn't as extensive as it has been previously. .
Brand quality was exactly as I would expect from Merrell.
Very quick delivery. Excellent service.
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Very comfortable ankle boots ., but small fit have to go a size up !!
I called to ask if they were a small fit & should I go a size up as someone else wrote that in their review . I rang customer service to check this was fact or fiction & they said their size was accurate . They delivered my usual size but the were too small . Should have gone a size up .!
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- Verified customer
Excellent service
I bought a pair of Pegada shoes which arrived quite quickly. They are beautiful shoes, at a good price. I previously had to return another pair because they were the wrong size, but the returns system worked smoothly. I would recommend Brand House Direct for range, price and service
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Elizabeth GreenNorthern Region, NSW
- Verified customer
good quality & comfy shoes
very happy with the quality of my shoes/sandals that i have bought,great range to select from.postage is very quick.website is easy to use.
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Shipra CastledineSouth East Queensland, QLD
- Verified customer
Very good brand of shoes. I will be regular for these kinds of shoes
It was easy to shop and find what I wanted. The range of products is very appealing. The shoes I have bought are great quality!
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Lorraine CastlesQueensland
- Verified customer
Excellent service shoes arrived within the week
Great quality shoes shoes arrived within the weekend and in great condition very pleased with my purchase would definitely buy more
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Questions & Answers
Glenys Jacobsasked
I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated
No answers
Julieasked
Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com
No answers
Joan & Gregasked
Hi, Have been told I will receive an email shortly! No contact at all received Credit Card was charged no problem tho.Starting to suspect a scam.
5 answers
Lee S.Brand House Direct
Hi can you please advise your order number so I can assist?
#371453
Still haven't received an order confirmation on joangreg@xtra.co.nz Could I have that please?
Details
Category | Online Shops and Footwear Shops & Brands |
---|---|
Offers Free Standard Shipping | No |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Variety of Labels |
Buy Now, Pay Later Options | None |
Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Lee S.Brand House Direct
Hi Les, I would like to have this rectified urgently for you. What is your order number so I can have an exchange pair sent to you asap?