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Brand House Direct

Brand House Direct

4.1 from 2,227 reviews · View Statistics
Listing monitored by Brand House Direct

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Torrumbarry
TorrumbarryCohuna
  • 2 reviews
  • Verified

Waterproof Hikers Without Gumboot Appearance

published

Prompt action on order and delivered very quickly with tracking code. Products suited the purpose they were described as being suitable for.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Outstanding quality and service! Highly recommended. A++++++

published

Outstanding quality and service! Highly recommended. A++++++++
Had to exchange item as I purchased the incorrect size. Seamless process! Will definitely shop here again!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Love the shoes I got but I got the wrong size so have sent back and are waiting for them to be delivered.

published

It was easy to find what I wanted.
A good range of shoes to choose from.
I am very happy with the quality of the shoes and I look forward to getting the right size.

Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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  • Verified

Very good service

published

I have bought quite a few pairs of shoes from this company. There are a large variety of styles and brands to choose from. As with buying any shoes online, there are some I've had to return as they don't fit. However, that process has been hassle-free and has been completed quickly. Purchases have also arrived very quickly, so I'm happy to keep using this website.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Div
DivSouth East Queensland, QLD
  • 3 reviews
  • Verified

Disappointed

published

I have had only great service in the past from BHD except this time.
This time round I needed to use their exchange/returns system as my usual size was not the right fit. It took ages for anyone to acknowledge the returned item. I had to keep chasing it up.
I bought a pair of shoes for a planned hike. Tried to give myself heaps of time so I could break in the shoes. Exchanged Shoe arrived day before hike...by which time I bought a pair from Wild Earth.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Great service

published

I'm very happy with the delivery, the way the shoes arrived and the ease of returning the shoes and receiving my refund. A great service - thank you!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Mel W.
Mel W.Metropolitan Adelaide, SA
  • 4 reviews
  • 1 like
  • Verified

Quality products and service.

published

I have bought multiple items from Brand House Direct, sneakers and the comfiest leather boots. I have ever worn. The service is fantastic - goods received quickly, and when I had to exchange size, the process was easy and replacement arrived just as promptly. I recommend you try them out. Quality shoes and service.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Men’s archline slipoers

published

Very disappointed with the service ..slippers wrong size returned & received by Brand House Direct over 2 weeks ago.
Have phoned, waste of time still no email to say new size has been sent.
Poor service, wouldn’t recommend

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Christine, can you advise your order number so I can check the status of your return please? I would like the opportunity to help and rectify this matter.

Order number 430939
Archline Men’s Slip on comfortable orthotic Slippers
Return delivered 21/7/21..15days ago & still no email of replacement being sent

Brand House Direct
Lee S.Brand House Direct

Hi, can you advise the tracking number for the return?

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Review collected in partnership with Brand House Direct

  • Verified

Worst customer service

published

Not very responsive at all, didn’t when I was getting my store credit. Had to send over a weeks worth of emails

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please? A store credit gets emailed to you so I can resend it to you if you haven't received it.

Jac
Jac

Orders / #433257

Brand House Direct
Lee S.Brand House Direct
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Review collected in partnership with Brand House Direct

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Pam S.
Pam S.
  • 2 reviews
  • Verified

Happy customer

published

Easy to navigate website with good range to choose from. Very happy with the service and delivery was actioned immediately after puchase.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great

published

Great service especially when I needed to exchange sizes, no hassle. Returned in same box the shoes came in and new ones arrived timely

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Lorraine v.
Lorraine v.
  • 2 reviews
  • Verified

Great place to shop. Huge variety.

published

Great range of products. Very easy to navigate through the store to find what I need. Mostly satisfied with my purchase

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Louise W.
Louise W.Greater Melbourne (Metropolitan), VIC
  • Verified

Fantastic service

published

Fast delivery excellent customer service easy returns with PayPal very satisfied customer I highly recommend this company to all of my friends

Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Perfect comfortable ladies shoes, so happy

published

Thank you for exchanging the size for me, I look forward to wearing them with my favourite clothes, they are so comfortable and elegant

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Spud
SpudNorth-West & West coast, TAS
  • 2 reviews
  • Verified

Love getting my shoes from you guys haven't had a bad pair yet and very quick with delivery I'm so happy with yous

published

There's lots of shoes to pick from
I have only had one problem with one pair where they where a bit small for a size 6

Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Page 1 of 6

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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