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Brand House Direct
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- 2 reviews
- Verified
Waterproof Hikers Without Gumboot Appearance
Prompt action on order and delivered very quickly with tracking code. Products suited the purpose they were described as being suitable for.
Review collected in partnership with Brand House Direct
- Verified
Outstanding quality and service! Highly recommended. A++++++
Outstanding quality and service! Highly recommended. A++++++++
Had to exchange item as I purchased the incorrect size. Seamless process! Will definitely shop here again!
Review collected in partnership with Brand House Direct
- 2 reviews
- Verified
Love the shoes I got but I got the wrong size so have sent back and are waiting for them to be delivered.
It was easy to find what I wanted.
A good range of shoes to choose from.
I am very happy with the quality of the shoes and I look forward to getting the right size.
Review collected in partnership with Brand House Direct
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- Verified
Very good service
I have bought quite a few pairs of shoes from this company. There are a large variety of styles and brands to choose from. As with buying any shoes online, there are some I've had to return as they don't fit. However, that process has been hassle-free and has been completed quickly. Purchases have also arrived very quickly, so I'm happy to keep using this website.
Review collected in partnership with Brand House Direct
- 3 reviews
- Verified
Disappointed
I have had only great service in the past from BHD except this time.
This time round I needed to use their exchange/returns system as my usual size was not the right fit. It took ages for anyone to acknowledge the returned item. I had to keep chasing it up.
I bought a pair of shoes for a planned hike. Tried to give myself heaps of time so I could break in the shoes. Exchanged Shoe arrived day before hike...by which time I bought a pair from Wild Earth.
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- Verified
Great service
I'm very happy with the delivery, the way the shoes arrived and the ease of returning the shoes and receiving my refund. A great service - thank you!
Review collected in partnership with Brand House Direct
- 4 reviews
- 1 like
- Verified
Quality products and service.
I have bought multiple items from Brand House Direct, sneakers and the comfiest leather boots. I have ever worn. The service is fantastic - goods received quickly, and when I had to exchange size, the process was easy and replacement arrived just as promptly. I recommend you try them out. Quality shoes and service.
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Men’s archline slipoers
Very disappointed with the service ..slippers wrong size returned & received by Brand House Direct over 2 weeks ago.
Have phoned, waste of time still no email to say new size has been sent.
Poor service, wouldn’t recommend
Order number 430939
Archline Men’s Slip on comfortable orthotic Slippers
Return delivered 21/7/21..15days ago & still no email of replacement being sent
Hi, can you advise the tracking number for the return?
Review collected in partnership with Brand House Direct
- Verified
Worst customer service
Not very responsive at all, didn’t when I was getting my store credit. Had to send over a weeks worth of emails
Hi can you please advise your order number so I can assist please? A store credit gets emailed to you so I can resend it to you if you haven't received it.
Orders / #433257
Hi it appears that a miscommunication has occurred as we sent you the store credit via email previously. I have now resent it again. Have you checked your junk folder? Perhaps the email went there? If...
Read more you haven't received it still, please call our customer service team so they can assist you. We are happy to help.Review collected in partnership with Brand House Direct
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- 2 reviews
- Verified
Happy customer
Easy to navigate website with good range to choose from. Very happy with the service and delivery was actioned immediately after puchase.
Review collected in partnership with Brand House Direct
- Verified
Great
Great service especially when I needed to exchange sizes, no hassle. Returned in same box the shoes came in and new ones arrived timely
Review collected in partnership with Brand House Direct
- 2 reviews
- Verified
Great place to shop. Huge variety.
Great range of products. Very easy to navigate through the store to find what I need. Mostly satisfied with my purchase
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
- Verified
Fantastic service
Fast delivery excellent customer service easy returns with PayPal very satisfied customer I highly recommend this company to all of my friends
Review collected in partnership with Brand House Direct
- Verified
Perfect comfortable ladies shoes, so happy
Thank you for exchanging the size for me, I look forward to wearing them with my favourite clothes, they are so comfortable and elegant
Review collected in partnership with Brand House Direct
- 2 reviews
- Verified
Love getting my shoes from you guys haven't had a bad pair yet and very quick with delivery I'm so happy with yous
There's lots of shoes to pick from
I have only had one problem with one pair where they where a bit small for a size 6
Review collected in partnership with Brand House Direct
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Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Buy Now, Pay Later Options | None |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi Christine, can you advise your order number so I can check the status of your return please? I would like the opportunity to help and rectify this matter.