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Brand House Direct

Brand House Direct

4.0 from 1,743 reviews · View Statistics

Reviews

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Alicia B.

Alicia B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Great online store with huge range

published

A very large range of shoes which is great. Easy to navigate and find. My only negative comment is that some shoes that I were interested in weren't available in my size. Perhaps I wasn't using the search filters correctly but I do feel that if they don't have my size, the shoes shouldn't come up in my search.

I purchased 2 pairs. One I loved and one not so much. They felt very "plastic-ee" and I would not have purchased if I had tried them on first.

Will purchase from Brand House Direct again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small

Review collected in partnership with Brand House Direct

  • Verified customer

Great service very happy with their after sales care and attention thank you

published

Great customer service more than happy with their after sales care thank you , cant fault this company they are spot on in every way

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Alija A.

Alija A.Metropolitan Adelaide, SA

  • Verified customer

Over priced bras

published

I was not happy with the bras I purchased, they were no better fitting than the cheaper versions you can buy in Kmart or target, however they were double the price even on sale. Do not think I will buy from curvey in the future.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceNot as advertised

Review collected in partnership with Brand House Direct

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  • Verified customer

Scholls purchase

published

I am flat footed and Scholl biomechanics footwear has been my saviour. Unfortunately it was hard finding Scholl in the stores so I did a google search and found this website which had similar models to my worn out ones. I have bought the slippers and sandals. Deliver was fast and will be trying them out soon.

Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great service and quality products.

published

Have bought several pairs of footwear from Brand House with no issues at all
The website can be a bit annoying as it doesn't seem to hold your chosen options

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Les.

Les.Sydney, NSW

  • 3 reviews
  • Verified customer

Great shoes, dreadful after sales service.

published

Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceNot as advertised
11 comments
Brand House Direct
Lee S.Brand House Direct

Hi Les, I would like to have this rectified urgently for you. What is your order number so I can have an exchange pair sent to you asap?

Les.
Les.

Order number 390450 08/12/20

Brand House Direct
Lee S.Brand House Direct

Ok thank you. I can see the refund has been issued. Would you like me to help you find a more suitable size and/or style? I would like to look after you with personalised service to ensure you have the best shopping experience possible.

Review collected in partnership with Brand House Direct

Thelma

ThelmaCanberra Central 2602, ACT

  • Verified customer

A great range of comfortable shoes

published

I was looking for a simple, comfortable pair of black sandals and was very happy with the range of options available on Brand House Direct. I purchased the Planet Shoes Lord sandals and am happy with them although they are a little on the small side. A bit annoying that they went on sale a couple of weeks later!

Incentivised ReviewNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Had problem with size of runners.

published

After a P.O. return I received an email with new options, a quick phone call and a small extra payment invoice my shoes are on the way. All’s happy. Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Great choice of shoes

published

Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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Fantastic service.

published

Fantastic service. I have been. Impressed with the personal service I received when I had to return a pair of shoes.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Glenys Foote

Glenys FooteGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Poor return policy

published

Needed to return shoes due to fault. Told to cut them up before I got credit
No mention of my money back, or replacement of faulty shoes foe new !!!
Not impressed

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi thank you for your feedback. We do value your business and I would like to address this matter. Can you advise your order number so I can look into this?

Glenys Foote
Glenys Foote

I’m sorry but I haven’t kept any of that information. I purchased from you somewhere back in April /May I think

Brand House Direct
Lee S.Brand House Direct

Hi Glenys, if you can find the information, I would be happy to try and help. You may be able to find the confirmation order in your inbox of your email.

Review collected in partnership with Brand House Direct

Cath

CathPerth, WA

  • 2 reviews
  • Verified customer

Shoes

published

The colours were not available in my shoe size. It was not obvious which were for wider fitting feet and a wide fitting shoe did not fit me. one pair is okay the other may give away.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi Cath, thank you for your review. We do stock wide fitting shoes if you are interested:
https://www.brandhousedirect.com.au/a/collections/womens-wide-fit-shoes-1

Cath
Cath

Review collected in partnership with Brand House Direct

Andrew

AndrewMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Terrible communication

published

The initial goods did not fit and we needed to return for a size up. This aspect of the service was difficult. Communication was poor from Brand House.
The courier used was terrible, there was no notification of return delivery either by brand-house or the Currier. Only after a number of weeks did we investigate to find that the goods had been shipped and should have been picked up from the depot but had been sent back to Melb. Again no notification of this happening. We had to chase it up. Eventually, the goods were resent and arrived months after the initial purchase date.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi Andrew, I am so sorry to hear that. We do value your business and would be happy to send any of your future orders via Australia Post if that is preferred.

Andrew
Andrew

Thank you

Review collected in partnership with Brand House Direct

Francie F.

Francie F.

  • 2 reviews
  • 1 like
  • Verified customer

Nice sandals, good price and service

published

Very happy with the service from Brand House Direct. The sandals are lovely and as they appeared in the store photos.
Thanks!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Marion Francis

Marion FrancisSouth-Eastern Region, NSW

  • Verified customer

Great price and fantastic shoes

published

Fairly easy to navigate site because I knew what brand I wanted but the range wasn't as extensive as it has been previously. .
Brand quality was exactly as I would expect from Merrell.
Very quick delivery. Excellent service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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Very comfortable ankle boots ., but small fit have to go a size up !!

published

I called to ask if they were a small fit & should I go a size up as someone else wrote that in their review . I rang customer service to check this was fact or fiction & they said their size was accurate . They delivered my usual size but the were too small . Should have gone a size up .!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
  • Verified customer

Excellent service

published

I bought a pair of Pegada shoes which arrived quite quickly. They are beautiful shoes, at a good price. I previously had to return another pair because they were the wrong size, but the returns system worked smoothly. I would recommend Brand House Direct for range, price and service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Elizabeth Green

Elizabeth GreenNorthern Region, NSW

  • Verified customer

good quality & comfy shoes

published

very happy with the quality of my shoes/sandals that i have bought,great range to select from.postage is very quick.website is easy to use.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Shipra Castledine

Shipra CastledineSouth East Queensland, QLD

  • Verified customer

Very good brand of shoes. I will be regular for these kinds of shoes

published

It was easy to shop and find what I wanted. The range of products is very appealing. The shoes I have bought are great quality!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Excellent service shoes arrived within the week

published

Great quality shoes shoes arrived within the weekend and in great condition very pleased with my purchase would definitely buy more

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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Questions & Answers

Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

No answers
Julie

Julieasked

Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com

No answers
Joan & Greg

Joan & Gregasked

Hi, Have been told I will receive an email shortly! No contact at all received Credit Card was charged no problem tho.Starting to suspect a scam.

5 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

Joan & Greg
Joan & Greg

#371453

Joan & Greg
Joan & Greg

Still haven't received an order confirmation on joangreg@xtra.co.nz Could I have that please?

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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