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Brand House Direct

Brand House Direct

4.1 from 2,251 reviews · View Statistics
See the Best Footwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

4.5
64 reviews
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Reviewer Photos & Videos

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Julia Watkins
Julia Watkins
  • 2 reviews
  • 1 like
  • Verified

As ordered but unfortunately the sizes were unsuitable. Returning for credit refund.

published

Very easy website to navigate and process purchase products. Payment through my preferred method no problem. Range better than a retail store however some sizes not available. Overall, very satisfied.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Torrumbarry
TorrumbarryCohuna
  • 2 reviews
  • Verified

Waterproof Hikers Without Gumboot Appearance

published

Prompt action on order and delivered very quickly with tracking code. Products suited the purpose they were described as being suitable for.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Love the shoes I got but I got the wrong size so have sent back and are waiting for them to be delivered.

published

It was easy to find what I wanted.
A good range of shoes to choose from.
I am very happy with the quality of the shoes and I look forward to getting the right size.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Very good service

published

I have bought quite a few pairs of shoes from this company. There are a large variety of styles and brands to choose from. As with buying any shoes online, there are some I've had to return as they don't fit. However, that process has been hassle-free and has been completed quickly. Purchases have also arrived very quickly, so I'm happy to keep using this website.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Mel W.
Mel W.Metropolitan Adelaide, SA
  • 4 reviews
  • 1 like
  • Verified

Quality products and service.

published

I have bought multiple items from Brand House Direct, sneakers and the comfiest leather boots. I have ever worn. The service is fantastic - goods received quickly, and when I had to exchange size, the process was easy and replacement arrived just as promptly. I recommend you try them out. Quality shoes and service.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Pam S.
Pam S.
  • 2 reviews
  • Verified

Happy customer

published

Easy to navigate website with good range to choose from. Very happy with the service and delivery was actioned immediately after puchase.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great

published

Great service especially when I needed to exchange sizes, no hassle. Returned in same box the shoes came in and new ones arrived timely

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Lorraine v.
Lorraine v.
  • 2 reviews
  • Verified

Great place to shop. Huge variety.

published

Great range of products. Very easy to navigate through the store to find what I need. Mostly satisfied with my purchase

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Louise W.
Louise W.Greater Melbourne (Metropolitan), VIC
  • Verified

Fantastic service

published

Fast delivery excellent customer service easy returns with PayPal very satisfied customer I highly recommend this company to all of my friends

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Great service and products.

published

Very easy to use, satisfaction always achieved and quality assured great work Brand House team. Sent a pair back that didn't quite fit and got some new shoes on the way in no time.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Fred
Fred
  • 15 reviews
  • 7 likes
  • Verified

Reasonable range and prices, lack of half sizes and shipping costs a negative

published
Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Order received

published

Comfy shoes, good quality and quick delivery. Suburb for my hips and knees. Can wear for hours. I highly recommend

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Item as described.

published

Item as described.
Good reporting of parcel delivery progress. Delivery date was as quoted, fast efficient service. Happy to deal again. Thank you

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

First stop for online shoe shopping

published

I am overall pleased with this site. Easy navigation for what I'm looking for. Great competitive prices and usually find what I'm looking for.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Noelene savige
Noelene savigeGippsland, VIC
  • 2 reviews
  • Verified

Great shoes

published

I was really happy with the quality of the shoes they are comfortable and although tight to start with stretched to the form of my foot

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Page 1 of 3

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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