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Brand House Direct

Brand House Direct (page 2 of 6)

4.1 from 2,251 reviews · View Statistics
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  • Thumbnail

Yep okay

published

Nice shoes yes they will be ok I guess. Brand house shoes got sent to new Zealand for me ok.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

  • Verified

Very happy

published

The lovely people at Brand House Direct were very understanding when I had to return two pair of shoes for an exchange. They located the two exchange pair I wanted very quickly and emailed me straight away. I'm very happy and satisfied with their service.
Regards
Sandra

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
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Review collected in partnership with Brand House Direct

  • Verified

Order received

published

Comfy shoes, good quality and quick delivery. Suburb for my hips and knees. Can wear for hours. I highly recommend

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Easy to deal with

published

Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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  • Verified

Item as described.

published

Item as described.
Good reporting of parcel delivery progress. Delivery date was as quoted, fast efficient service. Happy to deal again. Thank you

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

First stop for online shoe shopping

published

I am overall pleased with this site. Easy navigation for what I'm looking for. Great competitive prices and usually find what I'm looking for.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Jennifer murphy
Jennifer murphyNorthern Region, NSW
  • Verified

Fabulous service. Thank u

published

I ordered 2 boots and I didn’t like that they were synthetic so I returned them and exchanged for a leather boot. They did and I received them promptly.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Shoes

published

Very satisfying service. Also had to return and replace,very impressed .Good products and half sizes available, rare in my experience with Shoe purchases in Australia , Great company.

Incentivised Review No
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Noelene savige
Noelene savigeGippsland, VIC
  • 2 reviews
  • Verified

Great shoes

published

I was really happy with the quality of the shoes they are comfortable and although tight to start with stretched to the form of my foot

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

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Tanya S.
Tanya S.Tasmania
  • Verified

Excellent service easy to use site I would recommend to my friends

published

Excellent service easy to use site I would recommend brand house direct to family and friends,very satisfied with my purchases

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

These are great

published

The quality of the shoes are great, easy to find on website. There is a good variety to choose from

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Steve
Steve
  • 2 reviews

Excellent, prompt service.

published

Given the constraints of Covid-19, my order was promptly compiled, packed and posted. I, unfortunately, had to return my sandals for size exchange. The telephone service was exemplary. This was dealt with as quickly as it could be over the Christmas, New Year season. I was quite satisfied with my order and will be certainly buying from Brand Direct in the future.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
  • Verified

quality

published

good quality for last purchase fast delivery, But 1 pair turned out small (yet same size as other pair!) & return postage costs almost half price!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
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Review collected in partnership with Brand House Direct

Noeleen W.
Noeleen W.Wide Bay-Burnett, QLD
  • 2 reviews
  • Verified

Unsatisfied

published

Was sent odd shoes, when contacted they said take to shoe maker....first and last time I'll ever buy from them.

  • Thumbnail
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can help?

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Review collected in partnership with Brand House Direct

Marea
MareaSydney, NSW
  • 3 reviews
  • Verified

Great shoes

published

Website was very easy to navigate. Range of products was great. Found something that I liked and the quality was great

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Alicia B.
Alicia B.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like
  • Verified

Great online store with huge range

published

A very large range of shoes which is great. Easy to navigate and find. My only negative comment is that some shoes that I were interested in weren't available in my size. Perhaps I wasn't using the search filters correctly but I do feel that if they don't have my size, the shoes shouldn't come up in my search.

I purchased 2 pairs. One I loved and one not so much. They felt very "plastic-ee" and I would not have purchased if I had tried them on first.

Will purchase from Brand House Direct again.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great service very happy with their after sales care and attention thank you

published

Great customer service more than happy with their after sales care thank you , cant fault this company they are spot on in every way

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Scholls purchase

published

I am flat footed and Scholl biomechanics footwear has been my saviour. Unfortunately it was hard finding Scholl in the stores so I did a google search and found this website which had similar models to my worn out ones. I have bought the slippers and sandals. Deliver was fast and will be trying them out soon.

Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Les.
Les.Sydney, NSW
  • 3 reviews
  • Verified

Great shoes, dreadful after sales service.

published

Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Les, I would like to have this rectified urgently for you. What is your order number so I can have an exchange pair sent to you asap?

Les.
Les.

Order number 390450 08/12/20

Brand House Direct
Lee S.Brand House Direct

Ok thank you. I can see the refund has been issued. Would you like me to help you find a more suitable size and/or style? I would like to look after you with personalised service to ensure you have the best shopping experience possible.

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Review collected in partnership with Brand House Direct

Thelma
ThelmaCanberra Central 2602, ACT
  • Verified

A great range of comfortable shoes

published

I was looking for a simple, comfortable pair of black sandals and was very happy with the range of options available on Brand House Direct. I purchased the Planet Shoes Lord sandals and am happy with them although they are a little on the small side. A bit annoying that they went on sale a couple of weeks later!

Incentivised Review No
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Had problem with size of runners.

published

After a P.O. return I received an email with new options, a quick phone call and a small extra payment invoice my shoes are on the way. All’s happy. Thank you.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great choice of shoes

published

Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Fantastic service.

published

Fantastic service. I have been. Impressed with the personal service I received when I had to return a pair of shoes.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Glenys Foote
Glenys FooteGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Poor return policy

published

Needed to return shoes due to fault. Told to cut them up before I got credit
No mention of my money back, or replacement of faulty shoes foe new !!!
Not impressed

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Brand House Direct
Lee S.Brand House Direct

Hi thank you for your feedback. We do value your business and I would like to address this matter. Can you advise your order number so I can look into this?

Glenys Foote
Glenys Foote

I’m sorry but I haven’t kept any of that information. I purchased from you somewhere back in April /May I think

Brand House Direct
Lee S.Brand House Direct

Hi Glenys, if you can find the information, I would be happy to try and help. You may be able to find the confirmation order in your inbox of your email.

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Review collected in partnership with Brand House Direct

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