Reviewer Photos & Videos
Terrible delivery service.
Ordered shoes, waited 6 days heard nothing, rang , they then dispatched shoes that day. The shoes were returned ($18) AusPost took 4 days to get there but no response 6 business days after they had received them. Rang and was told it would be 4-8 business days before dispatch, when they had already had the shoes 6 days.
I have been buying my wide style shoes from the U.K , similar price received 5-7 days. As a new customer, not impressed at all.
Was sent odd shoes, when contacted they said take to shoe maker....first and last time I'll ever buy from them.
Great shoes, dreadful after sales service.
Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.
Poor return policy
Needed to return shoes due to fault. Told to cut them up before I got credit
No mention of my money back, or replacement of faulty shoes foe new !!!
Find out how Brand House Direct compares to other Footwear Shops & Brands
Know better, choose better.
The initial goods did not fit and we needed to return for a size up. This aspect of the service was difficult. Communication was poor from Brand House.
The courier used was terrible, there was no notification of return delivery either by brand-house or the Currier. Only after a number of weeks did we investigate to find that the goods had been shipped and should have been picked up from the depot but had been sent back to Melb. Again no notification of this happening. We had to chase it up. Eventually, the goods were resent and arrived months after the initial purchase date.
No reply to email sent
I sent an email re return of one pair of sandals and have had no response : approx 3 weeks now. Happy previously but have never had to return before. Should answer emails!
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Ok product but company provides poor communication.
I recently purchased a pair of black boots following the size guideline, knowing my size well, however the shoe was too small.
At my own expense I returned them for an exchange. Emailed the company to ask when that was going to happen given I could see the shoes had arrived safely back with the company.
I did not get a response! I have had to return them again at my expense. I know they have been returned safely - but have not heard anything from the company. Disappointed with the lack of communication.
Awful customer service
Don’t expect to receive a response via email. Customer service on the phone too is just useless. Couldn’t get refund on postage paid to return incorrect received product that wasn’t as advertised.
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
Other Footwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.