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Brand House Direct

Brand House Direct (page 2 of 11)

4.0 from 1,917 reviews · View Statistics

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  • Verified

The best range and price

published

When i ordered wrong size my rsturn and request for different size was met with great expediency and at no cost.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

comleroy

comleroySydney Surrounds, NSW

  • 2 reviews
  • Verified

Great communication and service

published

Brand House Direct remain my go to place for shoes. Even when I get the size wrong, returns or exchanges are easy and communication with the company was excellent. Great products at great prices, what's not to like?

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

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  • Verified

These are great

published

The quality of the shoes are great, easy to find on website. There is a good variety to choose from

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Your service is very good and products also.

published

I found the store easy to navigate and the selection very comprehensive. Returning goods was easy and refunds prompt. Delivery is fast too. Telephone service excellent.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Mary Reynolds

Mary ReynoldsHunter Region, NSW

  • Verified

Love the company, no probs

published

Have bought a few prs shoes from Brand house Direct., but usually Planet brand. No probs at all. But last pr, diff brand, but too big, had no probs returning n exchanging 4 another Planet pr. Rang them, spoke 2 a very nice helpful young lady. She organise exchange n am waiting 4 exchange.
Very impressed with service and highly recommend Brand House Direct

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good but returns/exchanges take longer

published

Easy to order online, shipping was timely and the item is packaged well. Returns take longer though so be patient.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great service very happy with their after sales care and attention thank you

published

Great customer service more than happy with their after sales care thank you , cant fault this company they are spot on in every way

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Nice shoes but delayed refund

published

The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Glenys Jacobs
Glenys Jacobs

390179 please follow up refund

Brand House Direct
Lee S.Brand House Direct
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Review collected in partnership with Brand House Direct

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Kanimbla

KanimblaGreater Melbourne (Inner), VIC

  • 8 reviews
  • 3 likes

Faulty product

published

9 hours ago
Customer service unprofessional they’re…
Customer service unprofessional they’re hangup the call before finishing the conversation there’s products half faulty and they expect to pay return shipping from your own pocket this way make you losing money of the faulty product I don’t wish any one to face what I am experiencing disappointed with this company.
Sizing
Very small (39)
Slightly small (108)
True to size (1,100)
Slightly large (91)
Very large (26)
Sizing
Customer feedback

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
16 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can help?

Kanimbla
Kanimbla

Thanks for replying this my order number
395899

Brand House Direct
Lee S.Brand House Direct

Hi the order was shipped exactly as described. I am sorry to hear one pair didn't fit you. You are more than welcome to return them for a refund or exchange.

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Les.

Les.Sydney, NSW

  • 3 reviews
  • Verified

Great shoes, dreadful after sales service.

published

Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceNot as advertised
11 comments
Brand House Direct
Lee S.Brand House Direct

Hi Les, I would like to have this rectified urgently for you. What is your order number so I can have an exchange pair sent to you asap?

Les.
Les.

Order number 390450 08/12/20

Brand House Direct
Lee S.Brand House Direct

Ok thank you. I can see the refund has been issued. Would you like me to help you find a more suitable size and/or style? I would like to look after you with personalised service to ensure you have the best shopping experience possible.

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Review collected in partnership with Brand House Direct

  • Verified

Will Buy Again!

published

Product was very easy to find on the site. Ordering and delivery were "top notch".
Very prompt and reliable. I exchanged a pair of Caterpillar Shorts for a smaller size.
Service was excellent. Great to be able to speak to a person.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Denis G

Denis GGreater Melbourne (Outer), VIC

  • 12 reviews
  • 4 likes
  • Verified

Great Range and Prices

published

I was able to find what I wanted for my husband - shoes with orthotic support built in. They are Scholl brand so they are very good quality and just what he needs to support his feet. The price was good compared to normal retail. One pair were slightly too small, so a return was done using the PayPal free return postage facility (only applies to orders paid with PayPal and if you've registered for this in your PayPal account beforehand). The right size was sent by Brand House Direct (though it did require a phone call reminder from us to them to find out what was happening with shipping of the replacement pair). On the whole, we are very satisfied and this is the second time we've bought from them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Had problem with size of runners.

published

After a P.O. return I received an email with new options, a quick phone call and a small extra payment invoice my shoes are on the way. All’s happy. Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent service. Very helpful

published

Very satisfied and helpful if shoes were out of stock for replacement shoes were suitable very good range of goods

Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Jet

JetGreater Melbourne (Inner), VIC

  • 3 reviews
  • Verified

Let down by return

published

Happy with product purchased and received promptly. The problem was I needed to return the product due to a size issue and requested a refund. This took a long time and in the end I had to chase it up. When the refund finally came through, the postage cost had been deducted and I had to pay postage to return the product, so was slugged twice. Would think twice before ordering anything again

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great choice of shoes

published

Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Fantastic service.

published

Fantastic service. I have been. Impressed with the personal service I received when I had to return a pair of shoes.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Glenys Foote

Glenys FooteGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified

Poor return policy

published

Needed to return shoes due to fault. Told to cut them up before I got credit
No mention of my money back, or replacement of faulty shoes foe new !!!
Not impressed

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi thank you for your feedback. We do value your business and I would like to address this matter. Can you advise your order number so I can look into this?

Glenys Foote
Glenys Foote

I’m sorry but I haven’t kept any of that information. I purchased from you somewhere back in April /May I think

Brand House Direct
Lee S.Brand House Direct

Hi Glenys, if you can find the information, I would be happy to try and help. You may be able to find the confirmation order in your inbox of your email.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good service, but had to send them back for a different size and shoe. Waiting on the new ones to arrive.

published

Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 2 of 11
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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