Reviewer Photos & Videos
I purchased a pair of Homyped Sari shoes and to my disappointment, discovered that my usual size was too big. A smaller size was not available I was provided with links to alternative styles and offered further help if none of those w. ere acceptable. I am very happy with my new Homyped Superfly in sage green. Great service.
Easy return and replacement
One pair of shoes I purchased didn't feel quite right, so I used the return system and purchased another pair. The process was easy as! Thank you
Excellent Product and Service. Thank you
Hi I am very happy with the service - I had trouble with the width but sent the 2 pairs back and replaced with a brand that was wider - the promptness was so excellent and I was very happy all round .. I will be buying my shoes with you again... Keep up the good service
Fabulous service. Thank u
I ordered 2 boots and I didn’t like that they were synthetic so I returned them and exchanged for a leather boot. They did and I received them promptly.
I ordered three pairs a month ago and they have not been delivered. I sent two emails but no response.
Great communication and service
Brand House Direct remain my go to place for shoes. Even when I get the size wrong, returns or exchanges are easy and communication with the company was excellent. Great products at great prices, what's not to like?
Appreciate good brands at reduced prices
Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.
These are great
The quality of the shoes are great, easy to find on website. There is a good variety to choose from
Your service is very good and products also.
I found the store easy to navigate and the selection very comprehensive. Returning goods was easy and refunds prompt. Delivery is fast too. Telephone service excellent.
Love the company, no probs
Have bought a few prs shoes from Brand house Direct., but usually Planet brand. No probs at all. But last pr, diff brand, but too big, had no probs returning n exchanging 4 another Planet pr. Rang them, spoke 2 a very nice helpful young lady. She organise exchange n am waiting 4 exchange.
Very impressed with service and highly recommend Brand House Direct
Good but returns/exchanges take longer
Easy to order online, shipping was timely and the item is packaged well. Returns take longer though so be patient.
Great service very happy with their after sales care and attention thank you
Great customer service more than happy with their after sales care thank you , cant fault this company they are spot on in every way
Nice shoes but delayed refund
The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously
9 hours ago
Customer service unprofessional they’re…
Customer service unprofessional they’re hangup the call before finishing the conversation there’s products half faulty and they expect to pay return shipping from your own pocket this way make you losing money of the faulty product I don’t wish any one to face what I am experiencing disappointed with this company.
Very small (39)
Slightly small (108)
True to size (1,100)
Slightly large (91)
Very large (26)
Great shoes, dreadful after sales service.
Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.
Will Buy Again!
Product was very easy to find on the site. Ordering and delivery were "top notch".
Very prompt and reliable. I exchanged a pair of Caterpillar Shorts for a smaller size.
Service was excellent. Great to be able to speak to a person.
Great Range and Prices
I was able to find what I wanted for my husband - shoes with orthotic support built in. They are Scholl brand so they are very good quality and just what he needs to support his feet. The price was good compared to normal retail. One pair were slightly too small, so a return was done using the PayPal free return postage facility (only applies to orders paid with PayPal and if you've registered for this in your PayPal account beforehand). The right size was sent by Brand House Direct (though it did require a phone call reminder from us to them to find out what was happening with shipping of the replacement pair). On the whole, we are very satisfied and this is the second time we've bought from them.
Had problem with size of runners.
After a P.O. return I received an email with new options, a quick phone call and a small extra payment invoice my shoes are on the way. All’s happy. Thank you.
Excellent service. Very helpful
Very satisfied and helpful if shoes were out of stock for replacement shoes were suitable very good range of goods
Let down by return
Happy with product purchased and received promptly. The problem was I needed to return the product due to a size issue and requested a refund. This took a long time and in the end I had to chase it up. When the refund finally came through, the postage cost had been deducted and I had to pay postage to return the product, so was slugged twice. Would think twice before ordering anything again
Great choice of shoes
Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.
Fantastic service. I have been. Impressed with the personal service I received when I had to return a pair of shoes.
Poor return policy
Needed to return shoes due to fault. Told to cut them up before I got credit
No mention of my money back, or replacement of faulty shoes foe new !!!
Good service, but had to send them back for a different size and shoe. Waiting on the new ones to arrive.
Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.
Terrible service when it comes to exchanges.
I bought a pair of shoes and had to return. This was very difficult. It took a long time and numerous emails chasing it up, otherwise it would never have arrived I am sure. Again, I had to return for exchange and the same thing again. Be prepared for weeks or months turnaround with much chasing
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