Reviewer Photos & Videos
excellent customer service
I ordered shoes and returned for a different size and the customer service representative was quick efficient and very friendly..great company to deal with
Excellent value and any problem with my purchase was send back for free though PayPal which the staff member informed me.
Perfect,can't be without getting my shoes from here.
It was so easy to find what I wanted when looking for my sandals this summer. Brand House Direct had a great selection to choose from and the delivery was quicker than I expected given the uncertaint post due to Covid 15.I can recommend Brand House Direct to my family and friends. Thank you.
Not exactly Happy
I have purchased a number of shoes from you, all enjoy wearing, but find being charged a huge amount , but finding value of goods thru the mail unbelievable,
I payed over $220 plus huge postage for you to Value them at $10,now to send them back $22NZ shocking
So I’m sad and feel totally ripped off !
Ordered wrong shoes so worse
Won't buy from them again.
Purchased a pair of Skechers thongs, the tops were far too loose so returned them with photos, eventually I did get a refund excluding the postage to & from NZ so definitely won't purchase from them again, they sell seconds as this was not the 1st time I had encountered this problem.
Avoid at all costs! They have five companies with different names, do your research and read reviews first!!!
The worst online shopping experience of my life. If only I could leave a ZERO STAR review!!!
$18 postage for two pairs of shoes/slippers in a size 9 that arrived and were incorrectly sized. I received a size 6 instead, size stickers were turned upside down?
Returned shoes via Australia Post, following all correct protocols (only purchased initially, as the website offers REFUNDS.)
Applied for a PayPal return postage refund. Receive it within three days. Filled out all the correct paperwork for brandhouse direct/your fit.... Weeks went by a...nd still no refund. Called them so many times, no answer. Finally got through and was given so many different excuses. The main one - they decided not to refund in case I changed my mind and wanted a credit instead??? Said they’d sent me an email about this, I didn’t get any email... Said that I filled out the paperwork for a refund, I want a refund please. The receptionist argued with me on the phone, going round & round in circles... then said I’d have to wait 3 business days for the manager to decide whether to grant me a refund or not?!?!
Faulty product and customer service
It took 15 days for the order to arrive. When received, one of the shoes seemed to be different to the other one, it seemed used or made from a different material.
I contacted customer support and returned the shoes as advised. I also asked them whether I will receive the refund of the cost of the returning the item. It has been 15 days ago without any reply or update.
Stay far away.
Ordered a couple items of work clothing on the 4th of December. After hearing nothing for almost 2 weeks, I contacted them to give me a refund if the order could not be completed (in full) by the 21st, only to find out that one of the items was not in stock.
They then offered me a completely wrong size of the item, and two others that were completely different (non-hi vis), and when I declined they IMMEDIATELY sent the rest of the order, despite me asking for a refund. Not only did the order not even arrive on time, it was incomplete, and they only refunded the single missing item a week later despite asking several times for a full refund.
Loved the mary jane cabello sandals but no room for my orthotic
Brand House Direct have a amazing range of shoes, I found the online store easy to navigate and bought a lovely pair of Mary Jane cabello sandal in my size.
It was hard to choose the sandals as there was a huge range, it took me ages.
On arrival I tried the shoes on thinking they were excellent quality, right colour but realised they were not deep enough for my in shoe orthotic which I have to wear as I have a drop foot due to me suffering from multiple sclerosis. Unforunately I had to send them back for a refund. email@example.com / order number 370529
The worst service I have ever met
No size chart for a particular model. Even the same one brand has different sizes in different models. Very hard to guess. Absolutely not true to size.
No option for a refund. The only store credit and if you do not wish any deal they just take your money. Very unfair and not customer orientated.
In emails, they do not name you just "Hi" and do not sign the sender's name, so you just do not know who are you talking with. Had the worst online experience with them. Do not recommend anyone.
Will not shop from here again
Has taken 3 months to get resolution. I ordered 2 pairs of shoes from Brand House Direct on 11th August. This parcel was reported lost by Couriers Please on 16th September after multiple emails and phone calls by me to trace the parcel. Items were then re-ordered on 21st September, I was informed that 1 pair was no longer available despite it showing on website they were. They tried to sell me another pair that were $40 more, I declined.
The 2nd pair were finally received mid October, these were at least 2 sizes smaller than the label stated, ...
Required a refund due to shoes not fitting.
We were pleased with the service easy to send back and refund arrived in due course
I bought the wrong size shoes, but was able to exchange for the right one, it was made so easy with one phone call, thank you
Been buying shoes from this company for years .
There’s usually a great supply of stock but sometimes can’t always get the size you want if you’re an average size ..
The quality of what we’ve bought is always good .
Ordering and postage processes were pretty good. I ordered two pairs of size 10 shoes, one were a pair of Skechers, which I ordered in the size I already have. The Orcade Sport brand size 10 fitted perfectly, the Skechers size 10 was too big, like so big they’d fall off each step, despite already owning a size 10 in that brand which fits very nicely. I returned the Skechers size 10 and ordered a size 9, having read online that my postage costs would be refunded. As I was reordering, I changed colour choice as well, asking for black instead of b...lue. Black was not available, not in any similar styles either, so I opted to stay with the blue in size 9. The new size 9 order arrived in due course, and is okay, my L foot it fits perfectly, but my R foot being a smidgen larger, well, I can only wear the shoes for a short time as my R toe really hurts, and I now have a permanently bruised toe nail. I cannot figure out why the sizes would have such a discrepancy within the same brand? I also was not refunded my postage costs. Apart from that, my size 10 sketchers (which I bought in store), and my L foot in the size 9 Sketchers, are very very comfy, very light, and a pleasure to wear. My R big toe is is yet to enjoy the full comfort! The Orcade Sport shoes are nice, not as comfy as the Skechers, but true to size.
Thanks Brand House Direct
Love the ease with which I can find my favourite brands. Then they always arrive in good time too. Most of the time I'm completely happy with what I buy, just once the shoes weren't suitable. The returns process was simple.
I will definately continue to buy great shoes at great prices from Brand House Direct.
I was so happy with my shoes the first pairwas to small so returned and they picked out another pair for me better than what I picked out great service I highly recommend brand direct
Shoe Lover's Heaven
Brand House Direct is a great place to shop on line. The range of footwear is quite varied and reasonably priced. Communication with this retailer was terrific and made the shopping experience enjoyable. Delivery was quick and I liked the return policy if the size wasn't quite right. There are a number of payment options which are all secure. Highly recommended.
It is so simple to purchase items from Brand House Direct, unfortunately they didn't fit but getting a refund was quick and easy as well. Great service
Excellent service and communication
I had to exchange a pair of shoes due to size. Brand house were excellent in that the exchange happened with no fuss and in quick turnaround time. Would definitely recommend.
I brought my first pair from brand house direct and they were faulty. I received a full refund and then purchased another pair. Perfect fit very happy and will purchase from them again great customer service.
Love the shoes and the service
I had to change shoes as they were too big. Great service and now I have shoes with perfect fit. Very happy with Brand Direct this is where I go for my shoes.
Great quality and good range of shoes with quick delivery. Website was easy to navigate and their customer service was fantastic, they were very helpful with my return and sourcing another pair of shoes. I would highly recommend.
Really helpful and practical
Easy to navigate this store, clear what I am buying, good reviews, and product info. Helped me choose well, but one pair wasn't a good fit, so it was easy to send back (expensive, but got a refund through paypay) and get another pair. The quality of all the shoes I've ever got from here are really good.
Definitely will use again
Prefect shoes great colour and so comfy
Great leather shoes comfy great colours.quick delivery.Bought all my shoes from brand.So quick return a few pairs no problem with exchanges.Wont buy anywhere else.This company is so great and great range
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