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Brand House Direct

Brand House Direct

4.1 from 2,249 reviews · View Statistics
See the Best Footwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

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  • Verified

Very good & prompt service .

published

Great range of footwear to chose from. I ordered my 2nd pair of Orthaheel shoes which are as comfortable as the original. I had no problem in returning one pair of shoes that didn't suite & am now waiting for a store credit, as per email Brand House Direct.
Thu 22/07/2021 4:55 PM. 'We have received back 1 pair of Scholl Orthaheel Karri Womens Supportive Comfort Leather Wedge Shoes 7 AUS or 38 EUR / Black shoes from Orders / #437483
I note you wish to exchange Scholl Orthaheel Intrigue Womens Adjustable Strap Flat Walking Shoes 7 AUS or 38 EUR / Black, this has been organised for you. There is a remaining amount left over, I have passed on your details to management for your store credit'.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Stewart A.
Stewart A.Greater Melbourne (Outer), VIC
  • 10 reviews
  • 4 likes

Good online retailer

published

I've bought some great shoes and runners from Brand House Direct, eg. Merrill waterproof runners/trail shoes. One does need to take care with sizing, and to be sure to return ill-fitting or unwanted purchases. If you use PayPal to purchase and do the return postage correctly, PayPal may well refund the return postage cost. That's my experience.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
  • Verified

Great range and prices

published

Easy to deal with, especially when returning. I had to return several pairs to get the correct fit and it was never a problem.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

great service

published

Ordered product. It arrived timeously, but product was unsuitable. Sent it back and ordered a different item. Process was easy. I paid in the extra and received the new item within the week.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
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Review collected in partnership with Brand House Direct

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  • Verified

Easy to deal with

published

Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Good but returns/exchanges take longer

published

Easy to order online, shipping was timely and the item is packaged well. Returns take longer though so be patient.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Great choice of shoes

published

Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Good service, but had to send them back for a different size and shoe. Waiting on the new ones to arrive.

published

Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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Elsie
ElsieMetropolitan Adelaide, SA
  • 3 reviews
  • Verified

Mostly okay

published
Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Easy to use

published

Shoes came quickly and as ordered. One pair didn't suit my feet so I had to return them. It would be great if free shipping for returns was available like it is with some other companies. No complaints!

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Pamela
PamelaTrafalgar
  • 3 reviews
  • Verified

Easy exchange

published

I bought shoes which were incorrect size and needed to return the product. The exchange process was simple and fast and I received replacement pair very quickly. Extremely pleased with the service and product.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Paula Petersen
Paula PetersenGreater Melbourne (Metropolitan), VIC
  • Verified

Great service

published

Had to return a pair of sandals because they were too narrow - received a text after they received my return asking if they could suggest sandals with a wider fit - gave me more options to look at
Great service

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

liz sanders
liz sandersCentral West, NSW
  • Verified

Very happy.

published

Very satisfied, easy to navigate, great range of products and they are top quality. Will continue to shop with Brand House. I did return items due to sizing, that process managed very quickly.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Karina
KarinaSouth East Queensland, QLD
  • 3 reviews
  • 5 likes
  • Verified

Great service and prices IF you don't need to exchange

published

The company offers free exchanges if you purchase via PayPal - so you pay the postage and then PayPal are meant to refund it. So I went ahead and ordered shoes but needed a larger size. I sent them back at the cost of over $17, expecting to get that postage refunded. But PayPal won't refund my postage because my PayPal account is a business account. And BrandHouse have not replied to my email about this. So you won't get your return postage refunded if your PayPal account is a business one.

Product Quality
4/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Page 1 of 2

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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