Very good & prompt service .
Great range of footwear to chose from. I ordered my 2nd pair of Orthaheel shoes which are as comfortable as the original. I had no problem in returning one pair of shoes that didn't suite & am now waiting for a store credit, as per email Brand House Direct.
Thu 22/07/2021 4:55 PM. 'We have received back 1 pair of Scholl Orthaheel Karri Womens Supportive Comfort Leather Wedge Shoes 7 AUS or 38 EUR / Black shoes from Orders / #437483
I note you wish to exchange Scholl Orthaheel Intrigue Womens Adjustable Strap Flat Walking Shoes 7 AUS or 38 EUR / Black, this has been organised for you. There is a remaining amount left over, I have passed on your details to management for your store credit'.
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Good online retailer
I've bought some great shoes and runners from Brand House Direct, eg. Merrill waterproof runners/trail shoes. One does need to take care with sizing, and to be sure to return ill-fitting or unwanted purchases. If you use PayPal to purchase and do the return postage correctly, PayPal may well refund the return postage cost. That's my experience.
Great range and prices
Easy to deal with, especially when returning. I had to return several pairs to get the correct fit and it was never a problem.
Ordered product. It arrived timeously, but product was unsuitable. Sent it back and ordered a different item. Process was easy. I paid in the extra and received the new item within the week.
Easy to deal with
Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.
Appreciate good brands at reduced prices
Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.
Good but returns/exchanges take longer
Easy to order online, shipping was timely and the item is packaged well. Returns take longer though so be patient.
Great choice of shoes
Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.
Good service, but had to send them back for a different size and shoe. Waiting on the new ones to arrive.
Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.
Ordering and postage processes were pretty good. I ordered two pairs of size 10 shoes, one were a pair of Skechers, which I ordered in the size I already have. The Orcade Sport brand size 10 fitted perfectly, the Skechers size 10 was too big, like so big they’d fall off each step, despite already owning a size 10 in that brand which fits very nicely. I returned the Skechers size 10 and ordered a size 9, having read online that my postage costs would be refunded. As I was reordering, I changed colour choice as well, asking for black instead of b...lue. Black was not available, not in any similar styles either, so I opted to stay with the blue in size 9. The new size 9 order arrived in due course, and is okay, my L foot it fits perfectly, but my R foot being a smidgen larger, well, I can only wear the shoes for a short time as my R toe really hurts, and I now have a permanently bruised toe nail. I cannot figure out why the sizes would have such a discrepancy within the same brand? I also was not refunded my postage costs. Apart from that, my size 10 sketchers (which I bought in store), and my L foot in the size 9 Sketchers, are very very comfy, very light, and a pleasure to wear. My R big toe is is yet to enjoy the full comfort! The Orcade Sport shoes are nice, not as comfy as the Skechers, but true to size.
Easy to use
Shoes came quickly and as ordered. One pair didn't suit my feet so I had to return them. It would be great if free shipping for returns was available like it is with some other companies. No complaints!
I bought shoes which were incorrect size and needed to return the product. The exchange process was simple and fast and I received replacement pair very quickly. Extremely pleased with the service and product.
Had to return a pair of sandals because they were too narrow - received a text after they received my return asking if they could suggest sandals with a wider fit - gave me more options to look at
Very satisfied, easy to navigate, great range of products and they are top quality. Will continue to shop with Brand House. I did return items due to sizing, that process managed very quickly.
Great service and prices IF you don't need to exchange
The company offers free exchanges if you purchase via PayPal - so you pay the postage and then PayPal are meant to refund it. So I went ahead and ordered shoes but needed a larger size. I sent them back at the cost of over $17, expecting to get that postage refunded. But PayPal won't refund my postage because my PayPal account is a business account. And BrandHouse have not replied to my email about this. So you won't get your return postage refunded if your PayPal account is a business one.
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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