Reviewer Photos & Videos
Responsive and prompt service from dispatch as mistakenly ordered wrong size. Shoes replaced and sent out again in correct size with no fuss. Thank you.
They refund gladly…….such a comfort to know that these days.
This company has been wonderful to deal with, as i had to send a pair of shoes back for a refund, they are thoroughly organized and so helpful, …..a great AUSSIE COMPANY. Thank you.
Very prompt and efficient service quick yo respond to order. They alsi offer a wide selection of quality products online.
Outstanding quality and service! Highly recommended. A++++++
Outstanding quality and service! Highly recommended. A++++++++
Had to exchange item as I purchased the incorrect size. Seamless process! Will definitely shop here again!
I'm very happy with the delivery, the way the shoes arrived and the ease of returning the shoes and receiving my refund. A great service - thank you!
Very satisfied with colour size and delivery time!
I have got both my doc martins and never had a problem thanks
Fantastic Response Time
An easy website to use. (from someone who has very little computer skills).
Ordered and received shoes within 4 days.
Great variety of brands and an even better price.
Highly recommend this site.
Staff could not have been more helpful when it came to exchanging for a different size. Fast, efficient service. Product was as described.
Perfect comfortable ladies shoes, so happy
Thank you for exchanging the size for me, I look forward to wearing them with my favourite clothes, they are so comfortable and elegant
Love getting my shoes from you guys haven't had a bad pair yet and very quick with delivery I'm so happy with yous
There's lots of shoes to pick from
I have only had one problem with one pair where they where a bit small for a size 6
I ordered a pair of shoes online, unfortunately they didn't suit me feet, I contacted the store by telephone and in no time at all they had emailed me with some suggestions with other shoes that might suit, I returned my originals and ordered 2 more pairs as suggested, and they fit perfectly!
I was very satisfied with my purchase, and the returns process was easy and stress free. Would definitely return to shop again.
As my son is disabled by a stroke it is difficult to get a good fit; returns make this easier.
I also buy all of my shoes and know brands that fit me
Currently waiting for response to returns ( my son) sent a week ago ; need replacement for my son.
Range good but missing Earth brand for me.
more 2E width in men's would be good
Quality good and true to description
Phone staff courteous and helpful
A “shoe” in.
Easy to order the shoes. Wrong size but excellent and quick return with the right size. Comfy once they stretched a little.
Very easy to navigate the site and the range of goods is amazing.
I was very satisfied with the boots that I purchased
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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