1 photo
Brand House Direct

Brand House Direct

4.1 from 2,249 reviews · View Statistics
See the Best Footwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
BrettS
BrettSMelbourne
  • 2 reviews
  • Verified

Good Service

published

Responsive and prompt service from dispatch as mistakenly ordered wrong size. Shoes replaced and sent out again in correct size with no fuss. Thank you.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Heather
HeatherSydney Surrounds, NSW
  • 6 reviews
  • 2 likes
  • Verified

They refund gladly…….such a comfort to know that these days.

published

This company has been wonderful to deal with, as i had to send a pair of shoes back for a refund, they are thoroughly organized and so helpful, …..a great AUSSIE COMPANY. Thank you.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Patricia
PatriciaMetropolitan Adelaide, SA
  • 3 reviews
  • Verified

Great service

published

Very prompt and efficient service quick yo respond to order. They alsi offer a wide selection of quality products online.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Outstanding quality and service! Highly recommended. A++++++

published

Outstanding quality and service! Highly recommended. A++++++++
Had to exchange item as I purchased the incorrect size. Seamless process! Will definitely shop here again!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
  • Verified

Great service

published

I'm very happy with the delivery, the way the shoes arrived and the ease of returning the shoes and receiving my refund. A great service - thank you!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Awesome

published

Very satisfied with colour size and delivery time!
I have got both my doc martins and never had a problem thanks

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Fantastic Response Time

published

An easy website to use. (from someone who has very little computer skills).
Ordered and received shoes within 4 days.
Great variety of brands and an even better price.
Highly recommend this site.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent servicd

published

Staff could not have been more helpful when it came to exchanging for a different size. Fast, efficient service. Product was as described.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Perfect comfortable ladies shoes, so happy

published

Thank you for exchanging the size for me, I look forward to wearing them with my favourite clothes, they are so comfortable and elegant

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Spud
SpudNorth-West & West coast, TAS
  • 2 reviews
  • Verified

Love getting my shoes from you guys haven't had a bad pair yet and very quick with delivery I'm so happy with yous

published

There's lots of shoes to pick from
I have only had one problem with one pair where they where a bit small for a size 6

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great Service!

published

I ordered a pair of shoes online, unfortunately they didn't suit me feet, I contacted the store by telephone and in no time at all they had emailed me with some suggestions with other shoes that might suit, I returned my originals and ordered 2 more pairs as suggested, and they fit perfectly!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent service

published

I was very satisfied with my purchase, and the returns process was easy and stress free. Would definitely return to shop again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
  • Verified

Excellent

published

As my son is disabled by a stroke it is difficult to get a good fit; returns make this easier.
I also buy all of my shoes and know brands that fit me
Currently waiting for response to returns ( my son) sent a week ago ; need replacement for my son.
Range good but missing Earth brand for me.
more 2E width in men's would be good
Quality good and true to description
Phone staff courteous and helpful

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

A “shoe” in.

published

Easy to order the shoes. Wrong size but excellent and quick return with the right size. Comfy once they stretched a little.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Most comfortable

published

Very easy to navigate the site and the range of goods is amazing.
I was very satisfied with the boots that I purchased

  • Thumbnail
  • Thumbnail
Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 4

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
See all Brand House Direct questions

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
Visit official website

Other Footwear Shops & Brands

Previous
Luxe.It.Fwd

Luxe.It.Fwd

5.0
(161)
YesStyle

YesStyle

4.6
(5,124)
Birdsnest

Birdsnest

4.8
(147)
Showpo

Showpo

4.4
(4,028)
JENNEN Shoes

JENNEN Shoes

4.8
(110)
Hello Molly

Hello Molly

4.4
(513)
ASHLEY LIM

ASHLEY LIM

5.0
(47)
The Iconic

The Iconic

4.1
(3,035)
UGG Express

UGG Express

4.2
(165)
Next
See all Footwear Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.