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Brand House Direct

Brand House Direct

4.0 from 1,809 reviews · View Statistics

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Poppy M.

Poppy M.Richmond-Tweed, NSW

Worst Customer Service!

published

After receiving faulty dr martens that let alone cost me $200, it has taken over 2 weeks just to get a refund and get ahold of the team. After numerous unanswered phone calls and emails, I finally got told that I would be put through to the management and they’d be with ASAP. It has been over week since and not a single email or call. Still no refund or communication. Honestly never been so angry in my life considering the price I paid for the shoes and the fact I paid shipping on top.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

  • Verified customer

Great customer service

published

my order was for of 2 pairs of Scholl Orthoheels and are exactly what I wanted. Delivered in good condition, great service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Nicole

NicoleSouth East Queensland, QLD

  • 3 reviews

Couldn’t be happier!

published

I purchased shoes on the 19th of Jan and they were delivered on 25th of Jan! It was super quick delivery which was awesome, product was exactly as listed and the customer service was excellent! The lady I spoke to about an enquiry I had was awesome, overall I had an amazing experience with Brand House Direct!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Maeghan

MaeghanSydney, NSW

  • 3 reviews
  • Verified customer

Love these Comfortable Sandals

published

Ordered the Pambula sandals in Tan colour, they are so comfortable I then ordered them in the black, very happy with my purchases and service from Brand House Direct.

Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Noelie

NoelieSydney Surrounds, NSW

  • Verified customer

Good brands we all know, excellent quick delivery

published

Site is very easy to navigate
Great range of brands we all have heard of, I bought Merrell sandals to wear for touring 4 years ago so knew how comfortable they are, so I bought 2 pair from Brand House Direct. Couldn’t get the variety of styles in local stores
Will definitely be back to buy again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
  • Verified customer

Perfect fit

published

The sandals are so comfortable and the colour is great. The delivery timeframe was spot on. I will definitely buy more.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Great Customer Service.

published

Choosing, ordering and paying were easy to navigate. Excellent communication regarding order and delivery. Prompt and efficient delivery. Sturdy packaging. Love my shoes!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Wonderful range and service. Highly recommend.

published

Great service. Needed to make exchange & select different style & size. All handled so well - great range of choices offered. Love my shoes.

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Perfect

published

I found the site easy to navigate. The slippers are perfect and as per the description. Would definitely use again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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shirrose

shirroseIllawarra, NSW

  • 2 reviews
  • Verified customer

Happy

published

Found what I was looking for for a really great price. Well wrap when the shoes arrived. Hope to buy again thank you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Bob

BobDarling Downs, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

It's great to be able to get orthotics at a reasonable price, delivered to my PO box, in just a few days.

published

The web site was easy to navigate, there's a good range of shoes, and good quality products. And at discounted prices. Doesn't get any better than that.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Just what I was looking for

published

It was easy to search and navigate for products and I am satisfied with the quality all of my purchases

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Super comfy

published

Shoes are fantastic and the service and communication always faultless from Brandhouse. Great range and prices always very very good

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

CF

CFHobart, TAS

  • Verified customer

Thanks

published

Slow delivery on my exchanged order. The doc marten boots are a really good price though, so worth the wait. Thanks.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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  • Verified customer

perfect, exactly what I was looking for and great price and quick delivery.

published

The shoes I saw were on a Face Book ad and I just clicked on it, actually navigating the site though can be a bit frustrating as it will flip back to women's shoes when you back arrow.
Always satisfied with the quality of the shoes I have bought and I am a return customer. The range of shoes is excellent as well even though, in some cases, not the latest of each brand, but certainly comprehensive.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Just what I was looking for

published

Love my purchase, always happy with prompt delivery and my shoes are wonderful.Quality and range are great.
Very satisfied with everything

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Val W.

Val W.Mid North Coast, NSW

  • Verified customer

Perfect choice

published

A great selection of shoes, easy to find on Brand House site and the quality was very good. I will continue to shop and enjoy their great selections and good fast service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

These are great

published

The quality of the shoes are great, easy to find on website. There is a good variety to choose from

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Lynda Heinze

Lynda HeinzeSouth East Queensland, QLD

Perfect Footwear

published

The Comfortflex Women's Sandals are the most comfortable sandals I have ever worn, right from the very first day. They were delivered very quickly and the price was very reasonable.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Page 1 of 66
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Questions & Answers

Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Julie

Julieasked

Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com

No answers
Joan & Greg

Joan & Gregasked

Hi, Have been told I will receive an email shortly! No contact at all received Credit Card was charged no problem tho.Starting to suspect a scam.

5 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

Joan & Greg
Joan & Greg

#371453

Joan & Greg
Joan & Greg

Still haven't received an order confirmation on joangreg@xtra.co.nz Could I have that please?

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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