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Brand House Direct
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- 11 reviews
- 12 likes
- Verified
Over 8 working days since order/payment and still not shipped
The website promises a max of 8 working days until shipping. It turns out that this is not true and just an attempt to lure potential customers into a purchase. My inquiry was not answered.
Beware of Brand House Direct. They take your money and don't ship/deliver.
I wished, I read about this problem earlier here. It appears that I am not the only one with such problems as there are many more.
So, one better looks for other shops with a better service.
There is no reason to believe this company now. They made a promise in the first place and did not stick to it.
Why believe them now?
The pandemic is a very lame excuse. It's around for quite some whi...
That's, what the webiste tells (quote):
"Available. Ships to you in 4 - 8 business days
This product is ready to ship from our Melbourne warehouse....
- 2 reviews
Excellent service
I ordered the shoes online 25 April 2022 and it was delivered at my house in perfect condition on 3 May 2022. I am very happy with my shoes as it exactly what I ordered
- 2 reviews
Walking on sunshine
Ordered shoes end of March, received E mail there was a slight delay due to covid, shoes arrived 22/4 and I can not be happier with my purchase and communication with Brand house thank you
- Verified
Lousy customer service - no delivery after 3 weeks+
Order #498077
Friday, 18.03.2022 – paid for items; received order confirmation straight away.
Wednesday, 30.03.2022 – still no postage notification. Email query sent followed by a telephone call. Managed to get through via telephone and was advised “Your order will be shipped in the next few days.
Thursday, 31.03.2022 – received reply to email stating the same “Your order will be shipped in the next few days.
Thursday, 07.04.2022 - still no postage notification. Did a track on order on their website; stated there – “Shipping details. These ite...
Hi the order will be shipped in the next few days. We thank you for your patience as we have experienced shipping delays due to staff shortages as a result of the pandemic.
How dare you sprout more lies!!! This is the fourth time I have heard this same nonsense from you. As per PayPal, you are given until 24.04.2022 to respond to them!
I will follow up the order status and will get back to you after the Easter long weekend. Thank you for your patience.
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- 3 reviews
- 3 likes
shoe order
The most terrible customer service ever, took 3 weeks to post my order.
will never order from them again their loss!
Hi can you advise your order number so I can look into this please?
Waiting and still waiting.
Should have learnt after my first order but hoped that was just a once of, have now been waiting since 4 March for delivery, three emails chasing order and only one response blaming warehouse relocation. Order no 495432. Yvonne.
Hi we apologise for the delay. The order will be shipped this week.
And the saga continues. Received email stating order would be sent in two packages. Also received word that 4/4 items have been sent. Courier arrived today, with only one package. Find it hard to...
Read more fathom the difficulty of having goods delivered in a timely fashion. Are the goods actually available for shipment when orders are placed? And why did it take my placing a negative review to get some action? Really not a happy shopper.Hi Yvonne, we do apologise for the delay, the 2nd parcel will arrive soon.
- 2 reviews
- 3 likes
Great shoes and great service
Another excellent purchase from Brand House Direct.
Ordered 2 pairs of Merrells (different styles) - they were despatched 2 days later and were delivered the following week. Considering the delivery disruptions in Queensland I was more than happy with this timeframe. Great shoes at a great price.
- 14 reviews
- 9 likes
High quality shoes, good price and quick delivery
Not sure why some of the bad reviews on here. Ordered some Rockport shoes, great shoes and for a good price. They were shipped within a few days and arrived a couple of days later.
I am glad you are happy with your purchase!
- 2 reviews
Great Service
Perfect service. My shoes were delivered in 5 working days. ( This was the busy week before Xmas). The courier even sent me a photo of where he left my parcel. I was a bit apprehensive opening the box after reading the negative reviews but my shoes (I bought 2 pair) were perfect! Exactly what I ordered and perfect fit.
I highly recommend Brand House Direct and look forward to buying more shoes.
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- Verified
I can't fault the service.
My order arrived super fast and the goods were in perfect condition. I will certainly use this company again for my shoe purchases.
Review collected in partnership with Brand House Direct
- Verified
Good Price / Exactly the same product you pay $$ For at retail stores high price!
Good Product / I’d like more Products on the Site as in ASICS / Kilchis Aqua shoes / More sizes available /
Very good product!
Review collected in partnership with Brand House Direct
- Verified
Excellent shooping experience.
Excellent hiking shoes, the size fitted perfectly. Service and delivery also excellent. Will definetely use Brand House Direct again. 5 Stars!
Review collected in partnership with Brand House Direct
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- Verified
A great online service
Very easy to navigate store & such a variety of shoe styles to choose from. Prompt delivery & very happy with purchase.
Review collected in partnership with Brand House Direct
- Verified
user friendly site
purchased orizonte boots, they are exactly as pictured, good quality ,perfect fit, very comfortable. purchase & checkout was easy & quick delivery.
Review collected in partnership with Brand House Direct
- Verified
Worth it.
The website was easy to navigate and there was lots of variety of shoes to choose from. Fast delivery was good.
Review collected in partnership with Brand House Direct
Questions & Answers
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.
Nothing even about delays.
This is oor service and makes me suspicious that this is not a legitimtate business.
Order number is 506843
I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.
Hi we will email you the tracking details once the order is shipped.
Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.
Hi I can assure you will receive your tracking details this week.
Get an answer from our members and Brand House Direct representatives
Details
Category | Online Shops and Footwear Shops & Brands |
---|---|
Offers Free Standard Shipping | No |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Variety of Labels |
Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi the order will be shipped in the next few days. We thank you for your patience as we have experienced shipping delays due to staff shortages as a result of the pandemic.