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Brand House Direct

Brand House Direct

3.9 from 2,391 reviews · View Statistics
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Rud
RudCentral, SA
  • 11 reviews
  • 12 likes
  • Verified

Over 8 working days since order/payment and still not shipped

published

The website promises a max of 8 working days until shipping. It turns out that this is not true and just an attempt to lure potential customers into a purchase. My inquiry was not answered.
Beware of Brand House Direct. They take your money and don't ship/deliver.
I wished, I read about this problem earlier here. It appears that I am not the only one with such problems as there are many more.
So, one better looks for other shops with a better service.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi the order will be shipped in the next few days. We thank you for your patience as we have experienced shipping delays due to staff shortages as a result of the pandemic.

Rud
Rud
Rud
Rud
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Carin
CarinGreater Melbourne (Outer), VIC
  • 2 reviews

Excellent service

published

I ordered the shoes online 25 April 2022 and it was delivered at my house in perfect condition on 3 May 2022. I am very happy with my shoes as it exactly what I ordered

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Tania
TaniaDarling Downs, QLD
  • 2 reviews

Walking on sunshine

published

Ordered shoes end of March, received E mail there was a slight delay due to covid, shoes arrived 22/4 and I can not be happier with my purchase and communication with Brand house thank you

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Tricia
TriciaSouth East Queensland, QLD
  • Verified

Lousy customer service - no delivery after 3 weeks+

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi the order will be shipped in the next few days. We thank you for your patience as we have experienced shipping delays due to staff shortages as a result of the pandemic.

Tricia
Tricia

How dare you sprout more lies!!! This is the fourth time I have heard this same nonsense from you. As per PayPal, you are given until 24.04.2022 to respond to them!

Brand House Direct
Lee S.Brand House DirectSend a private message

I will follow up the order status and will get back to you after the Easter long weekend. Thank you for your patience.

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Altise
AltisePerth, WA
  • 3 reviews
  • 3 likes

shoe order

published

The most terrible customer service ever, took 3 weeks to post my order.
will never order from them again their loss!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi can you advise your order number so I can look into this please?

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YvonneC
YvonneCSouth East Queensland, QLD

Waiting and still waiting.

published

Should have learnt after my first order but hoped that was just a once of, have now been waiting since 4 March for delivery, three emails chasing order and only one response blaming warehouse relocation. Order no 495432. Yvonne.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi we apologise for the delay. The order will be shipped this week.

YvonneC
YvonneC
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Yvonne, we do apologise for the delay, the 2nd parcel will arrive soon.

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Mike C
Mike CFar North Queensland, QLD
  • 2 reviews
  • 3 likes

Great shoes and great service

published

Another excellent purchase from Brand House Direct.
Ordered 2 pairs of Merrells (different styles) - they were despatched 2 days later and were delivered the following week. Considering the delivery disruptions in Queensland I was more than happy with this timeframe. Great shoes at a great price.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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robert dunlop
robert dunlopSouth East Queensland, QLD
  • 14 reviews
  • 9 likes

High quality shoes, good price and quick delivery

published

Not sure why some of the bad reviews on here. Ordered some Rockport shoes, great shoes and for a good price. They were shipped within a few days and arrived a couple of days later.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

I am glad you are happy with your purchase!

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Angela
AngelaCentral, SA
  • 2 reviews

Great Service

published

Perfect service. My shoes were delivered in 5 working days. ( This was the busy week before Xmas). The courier even sent me a photo of where he left my parcel. I was a bit apprehensive opening the box after reading the negative reviews but my shoes (I bought 2 pair) were perfect! Exactly what I ordered and perfect fit.
I highly recommend Brand House Direct and look forward to buying more shoes.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Lysa
LysaSydney
  • Verified

I can't fault the service.

published

My order arrived super fast and the goods were in perfect condition. I will certainly use this company again for my shoe purchases.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Good Price / Exactly the same product you pay $$ For at retail stores high price!

published

Good Product / I’d like more Products on the Site as in ASICS / Kilchis Aqua shoes / More sizes available /
Very good product!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Excellent shooping experience.

published

Excellent hiking shoes, the size fitted perfectly. Service and delivery also excellent. Will definetely use Brand House Direct again. 5 Stars!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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Pammy
PammyCentral Highlands and Goldfields, VIC
  • Verified

A great online service

published

Very easy to navigate store & such a variety of shoe styles to choose from. Prompt delivery & very happy with purchase.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

user friendly site

published

purchased orizonte boots, they are exactly as pictured, good quality ,perfect fit, very comfortable. purchase & checkout was easy & quick delivery.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Amy F.
Amy F.Metropolitan Adelaide, SA
  • Verified

Worth it.

published

The website was easy to navigate and there was lots of variety of shoes to choose from. Fast delivery was good.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Page 1 of 10

Questions & Answers

Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

1 answer
Siva Subramaniam
Siva Subramaniam
Stacey06
Stacey06asked

I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.

Nothing even about delays.

This is oor service and makes me suspicious that this is not a legitimtate business.

Order number is 506843

No answers
Joanne C.
Joanne C.asked

I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.

3 answers
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi we will email you the tracking details once the order is shipped.

Joanne C.
Joanne C.

Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I can assure you will receive your tracking details this week.

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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