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small narrow feet
As a buyer that needs a half size in shoes it is very hard to purchase shoes online. Because of that I returned the shoes twice therefore I was unable to collect a refund. So to use my credit I had to buy shoes that were too big and now have to use innersoles to make them wearable but not comfortable.
Have purchased before without an issue but received the wrong size for my son. And considering the time it took to receive from ordering the shoes I wasn't game on returning them.
Still waiting on my replacement shoes
Unfortunately this is the third pair of shoes and all have not been sized correctly.
I kept the two that were a bit big but returned the small pair. I haven’t had any confirmation from Brand direct or have not received my replacement.
Bad Customer Service
Ordered 2pr of shoes online from this company. All went fine, del was in good time as well. (1st Star.) Unfortunately their sizes were a little on the large side for me but they looked good as advertised. (2nd Star.) That's where my star rating finishes. After calling twice with no pick up ( just goes to recorded message ) I decided to fill in the return form details supplied, re box both pair to return for the next size down. Again after emailing them with my explanation to exchange they never did reply. Till I received this automated email su...ggesting I give them feedback. Sorry but Covid has stopped me from the actual shoe review ( No social gatherings ) but I couldn't possibly give you any more than the above stars for your customer service. Very Poor !
I bought 2 pairs of ankle boots - ORIZONTE- the first pair were a beautiful fit, soft leather and so comfortable that I decided to order another pair in the same size -38- , same quality. different style, size 38. BUT after wearing them for half a day I had sore feet so removed them.
The service from BRANDHOUSE was excellent on both transactions and the range on offer is great. Size turned out to be difficult. Thank you BRANDHOUSE. Regards Eve
Sizing of shoes is inaccurate. They were too small even after I sized up because they were boots. Had to return. Was not happy with the product.
Terrible delivery service.
Ordered shoes, waited 6 days heard nothing, rang , they then dispatched shoes that day. The shoes were returned ($18) AusPost took 4 days to get there but no response 6 business days after they had received them. Rang and was told it would be 4-8 business days before dispatch, when they had already had the shoes 6 days.
I have been buying my wide style shoes from the U.K , similar price received 5-7 days. As a new customer, not impressed at all.
Be very wary when purchasing from this site. Shoes are often badly designed and would not even be saleable in a normal retail outlet.
I didn’t like the shoes was too hard
I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Very poor customer support
I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!
Purchased a pair of Comfort Shoe Co - Plato and while they are very comfortable, the actual rubber sole is smaller than the actual base of the shoe, and because of this I can not see them being long lasting. This is the only pair of shoes I have purchased from you that I have been unhappy with.
Purchase Order 386898 despatched from Brand Warehouse 3/12/20
Was sent odd shoes, when contacted they said take to shoe maker....first and last time I'll ever buy from them.
Nice shoes but delayed refund
The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously
Great shoes, dreadful after sales service.
Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.
Poor return policy
Needed to return shoes due to fault. Told to cut them up before I got credit
No mention of my money back, or replacement of faulty shoes foe new !!!
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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