The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously

Returned shoes for exchange, waited a few weeks, rang them and was told order was being processed and would receive within 2 to 3 days, never arrived, rang again, and was told I had not specified what a wanted for exchange, even though I filled in the exchange form they supplied, after dreadful service decided for a refund. Will not use again.

Needed to return shoes due to fault. Told to cut them up before I got credit
No mention of my money back, or replacement of faulty shoes foe new !!!
Not impressed

The initial goods did not fit and we needed to return for a size up. This aspect of the service was difficult. Communication was poor from Brand House.
The courier used was terrible, there was no notification of return delivery either by brand-house or the Currier. Only after a number of weeks did we investigate to find that the goods had been shipped and should have been picked up from the depot but had been sent back to Melb. Again no notification of this happening. We had to chase it up. Eventually, the goods were resent and arrived months after the initial purchase date.

I ordered a pair of Saucony runners back in May. They arrived but were faulty. It took until August, and a dozen emails, before a replacement pair were sent to me. You were very reluctant to accept responsibility for the faulty pair of shoes.

I LIVE in Skechers and find them the most comfortable shoes ever.... I recently bought Skechers Energy, Retro Vision and they are as hard as rocks ?? Not the quality I expected.. Won`t be doing much walking in them.

I recently purchased shoes from Brand Direct & was once again delighted & surprised how quickly after the order my package arrived
I would not hesitate to recommend this company for there great service

I recently purchased two pair of boots, excellent response in getting them to me. Loved them, however, returning 1 pair as they didn't fit. Process for exchange/refund has been pitiful. I called once, helpful receptionist, was emailed, replied, no response. Will need to call again to follow up. The refund form clearly states a call will be made by BHD to me to discuss my options. Hasn't happened as far as I am aware.

Made a purchase and immediately started receiving a stream of marketing emails. It seems quite pointless to me to try to sell me the item that I have just purchased which does seem the focus of the google system.
No idication of dispatch for an extended period. Felt like more than a month but I'm not sure of the dates.
As I was about to chase up the delivery I received an email to say that the goods wouldn't be supplied and to choose an alternative. The only suitable cost more. I saw no choice but to choose another product as they already had my money and chasing a refund seemed to me like a tall mountain.
Goods eventually supplied and were satisfactory.
I'm not in a hurry to use Brand House Direct again.

Ordered 4 shoes confirmed on Oct. 5 and I still haven't received it. I followed it up on the 16th, just to be informed that it still hasn't been shipped.

I purchased a pair of Rockport runners, found them to be slippery on wet tiles and grass. It is noted on the sole they are slip resistant. This is not the case and when I contact them I was informed that this means they are water proof!!! Really? They informed me that they will contact Rockport direct and get back to me. That was more than 6 weeks ago. They have not replied to my emails. I suspect that the shoes may be fake and not genuine Rockport brand as I have never had any issues with this brand in the past. They are dangerous as I nearly slipped on the kitchen tiled floor. I would like them to contact me and come to some arrangement.

I bought 2 pairs. Over 4 weeks later (of emailing asking for my order) I received 1 pair and informed the other was out of stock. I have now ordered a different pair. Let's see how long it takes to get there. Might be better to call first and check if they have the shoe in stock and be ready to wait at least 4 weeks for your order.

Ordered for the first time using this website and wish I had of checked these reviews first. 10 days later and still no sign of my hiking boots being dispatched. They should be well on their way by now! I wish I hadn’t of ordered, the boots weren’t that much cheaper but now I’m worried I won’t ever see them.

It's been 11 business days and 15 normal days since my order was confirmed. No dispatch email. I've emailed them to ask where my order is and I have not received one back.
Not happy.
Order #336202

waiting for my order to be picked still, havent heard a thing from them! postage is very expensive! ordered something else from melb and already have it so not sure yet,just have to wait and see the 2 pair of shoes to make another rewiew.

Placed order 337867 22/5/20, checked website 31/05/20 still not even picked!! Made a order through another site and received goods within 3 days. Would definitely recommend to check out other sites before using this one. Shipping is also more expensive than other sites.

I ordered a pair of black sketchers 6 days ago and I’ve emailed asking if they’d been sent yet . No reply ! My order number is 332811
Why does it take so long to be dispatched from warehouse ? I’m awaiting for these as I’m needing them for work . Cheers , hopefully I’ll get a reply back?

Well, by reading all the bad reviews I feel a bit worried about my order. Despite the high delivery fees ($12) my order still not on the way. I have ordered from different companies, from overseas and my orders have been delivered quicker... I just don’t get it, there’s no information about the shipment and the delivery fees are so expensive for the service I got.
I am from Melbourne so maybe I can come to your warehouse and get the shoes?

I ordered a pair of arch support shoes on 31 Jan 2020. I received no email confirmation of order being processed until I wrote an email. I paid $12.95 for postage. The package has been delivered to a newsagent 20min drive away from my home which is an inconvenience. I paid the postage which is quiet high for the product to be delivered to my home address.

Had I read these reviews prior to order I wouldnt have placed an order.

The product was delivered fast but when the sizing was incorrect, I had paid for return postage to return the unused items and request for a size bigger to be sent to me. Ive never heard from them despite sending them several emails! The tracking shows that they had already received my items a while ago. Will escalate further to NSW FAIR WORK office if they choose not to send me my shoes.