Nice shoes yes they will be ok I guess. Brand house shoes got sent to new Zealand for me ok.
Customer service is non existent however once the right person finally contacted me a refund was quickly made
Returned shoes for a smaller size. You have had them for over two weeks and tell me they are still waiting to be processed
excellent service !!!!
Brilliant tracking updates. Very happy with service when made exchange. Very helpful. Excellent range of products . Very satisfied with shoes. Very happy all round !!
Review Brand House Direct
I have been happy with items purchased from you. They have been as described fit and quality. Only purchase sale items.
Item as described.
Item as described.
Good reporting of parcel delivery progress. Delivery date was as quoted, fast efficient service. Happy to deal again. Thank you
Brand House gave me excellent service, my product was what I wanted, and exactly as advertised, also came on time.
Slow delivery on my exchanged order. The doc marten boots are a really good price though, so worth the wait. Thanks.
My pair slightly defective two pairs men's shoes OK
Bottero black flats . The strap holding the metal decorative detail at the front of the left shoe was broken. Because I wanted to wear the shoes for my birthday dinner my husband taped the area and it's doing the job. Disappointing but otherwise the two pairs of men's shoes OK.
Dr Marten boots
Although, l am happy with the boots, they are not exactly what l wanted. I wanted a softer leather, but these will do. Just have to wear them in for longer. To my understanding, a nappa leather is soft. I have seen them in a softer leather.
Brand house direct service
Ordered a pair of Keen hiking shoes which after 2 weeks hadn’t been dispatched. I rang and spoke to someone who told me they were out of stock. It would have been nice if someone had contacted me straight away to give me options like a refund, or swap order for another shoe. I ordered a different shoe, paid the difference in price and these were then promptly shipped ie on same day. I think that because I was allowed to order shoes which were out of stock, and then not contacted to advise that they were not available, I shouldn’t have had to pay extra for the other pair
Slow boat from China delivery.
Quite happy with the product but price was the same as RRP and it took AGES to arrive from the warehouse. Had to send them a follow up email after a very lengthy wait, which did not prompt the delivery at all.
Initial delivery issue resolved. Happy with the shoes.
My order was delivered to the wrong house initially however they sent a replacement parcel. Happy with quality of shoes.
Extremely happy with my Fitflops! Not only are they comfortable and dressy, they arrived quickly and efficiently, with no hassles!
Sales prices are really good
There is a large choice and the products on sale are at a really good price. I found the site a little slow but generally easy to navigate. I was surprised that regardless of how much you spend with them there is still a freight charge, and if you have to return something another freight charge. So take care with your selection or you bargin purchase can become not so bargin. Overall would go back again.
Let down by return
Happy with product purchased and received promptly. The problem was I needed to return the product due to a size issue and requested a refund. This took a long time and in the end I had to chase it up. When the refund finally came through, the postage cost had been deducted and I had to pay postage to return the product, so was slugged twice. Would think twice before ordering anything again
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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