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Brand House Direct

Brand House Direct

4.0 from 1,916 reviews · View Statistics

Reviews

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  • Verified

Easy to deal with

published

Great shoes. They could do with more options on sizes but great quality and easy to search and find what you are looking for. Easy payment and great communication on confirmation of sale through email etc.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Appreciate good brands at reduced prices

published

Site can be difficult to navigate if you don’t have a brand in mind only a type of shoe. If you shop by brand it works.
Returns have extremely long reply time, but staff were polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Good but returns/exchanges take longer

published

Easy to order online, shipping was timely and the item is packaged well. Returns take longer though so be patient.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Great choice of shoes

published

Good website, easy to find your way around. Plenty of choice and great prices.
On the downside, very slow on replacing my sandals, which were too small.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

  • Verified

Good service, but had to send them back for a different size and shoe. Waiting on the new ones to arrive.

published

Very satisfied with the service. Unfortunately the shoes didn’t fit. Have sent them back for different shoes in another size.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

Elsie

ElsieMetropolitan Adelaide, SA

  • 3 reviews
  • Verified

Mostly okay

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Easy to use

published

Shoes came quickly and as ordered. One pair didn't suit my feet so I had to return them. It would be great if free shipping for returns was available like it is with some other companies. No complaints!

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Pamela

PamelaTrafalgar

  • 2 reviews
  • Verified

Easy exchange

published

I bought shoes which were incorrect size and needed to return the product. The exchange process was simple and fast and I received replacement pair very quickly. Extremely pleased with the service and product.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Paula Petersen

Paula PetersenGreater Melbourne (Metropolitan), VIC

  • Verified

Great service

published

Had to return a pair of sandals because they were too narrow - received a text after they received my return asking if they could suggest sandals with a wider fit - gave me more options to look at
Great service

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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liz sanders

liz sandersCentral West, NSW

  • Verified

Very happy.

published

Very satisfied, easy to navigate, great range of products and they are top quality. Will continue to shop with Brand House. I did return items due to sizing, that process managed very quickly.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Karina

KarinaSouth East Queensland, QLD

  • 3 reviews
  • 5 likes
  • Verified

Great service and prices IF you don't need to exchange

published

The company offers free exchanges if you purchase via PayPal - so you pay the postage and then PayPal are meant to refund it. So I went ahead and ordered shoes but needed a larger size. I sent them back at the cost of over $17, expecting to get that postage refunded. But PayPal won't refund my postage because my PayPal account is a business account. And BrandHouse have not replied to my email about this. So you won't get your return postage refunded if your PayPal account is a business one.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

SVi

SViGreater Melbourne (Outer), VIC

In the end i got them

published

I ordered a pair of boots (shipped on the last 4th business day) and they didn't fit - returned them for an exchange for 2 other pairs of boots. Was told return order should be processed within 3 business days and it did not happen. Rang up to follow up my return order - the CS processed my order and the 2 pairs of boots got sent out on express shipping without me paying anymore. Overall the service is not pleasant but in the end i got what i wanted hence giving them 4 stars out of 5. Will i shop here again - maybe.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Raj

RajPerth, WA

  • 2 reviews
  • Verified

Waiting for shipping of correctly sized sandals

published

The sandals originally received turned out to be too large for my wife. So it was returned to Brand house direct. Now we are waiting for them to ship a correct sized replacement. In future I would hesitate to order shoes or sandals online.

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

No individual paperwork specifying purchase,

published

The site was good to navigate through with a broad range of shoes.
I purchased two pairs of sandals but only one pair fit me and there was only general paperwork sent with the items. A receipt in the box would be great

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great shopping for shoes experience

published

I find the website quite easy to navigate just a couple of glitches, but it could have been a lot of traffic on your server. The return system is great & my exchange choices provided were perfect. The shoes are really good quality brands & your range overall is pretty good in my size :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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jayaus

jayausSydney Surrounds, NSW

  • 21 reviews
  • 4 likes
  • Verified

Wrong size returned to BH

published

The shoes need a width measurement as my original pair I ordered were too big on me and no smaller size available. So returned for different style of shoe, same price, and same Brand, using a size smaller. PayPal paid for return post and Brand House Direct took one month to supply new shoes, only after I sent them a nice email, to enquire where are the new shoes. I did not want a refund as I would have lost the $12 postage I paid for the wrong sized shoe...which was not my fault, I am always that size shoe.

Both products were of good quality.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Honesty

HonestySydney

  • 2 reviews
  • Verified

An Experience

published

Easy to look at the shoes, challenging to contact when returned (answering machine constantly on)
Satisfied with range. Quality good. Challenge is size, have bought twice from Brandhouse however, both times wrong size. However, do love the shoes they carry.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

norah

norahGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified

exchanged shoes but haven't received the exchanged shoes yet so really cannot comment

published

Easy to navigate the store ordered the wrong size first time ordered and had to return them I am still waiting for the exchanged shoes. Rang the number to talk to the girls in the warehouse and they were very helpful

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Extremely comfortable

published

Very happy without shoes. Its so easy to pick the right size with foot length measurements provided as well. The product range is excellent but sizes were limited. I had to reorder a pair as only one pair was available in the next size and I might have missed them if I had waited for a return. This meant I had to pay another delivery fee. The company should reimburse under these circumstances.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Very good products and service.

published

Found store was user friendly with clear photos and a great description of each shoe. A big selection if quality well known products are available. Friendly staff assisted me with my return. Highly recommended.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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