Unprofessional website and question product authenticity - buyer beware!
It took weeks for my products to arrive and when they did, the WRONG products were sent, perhaps they were hoping I wouldn't notice? Very poor communication, I question whether products are authentic (no box, no adequate labelling and stale smelling), not transperant about product availability, no apologies for mistake with order, delays and I had to chase them up with very direct emails in order to get a refund. I would not recommend using this website at all!
Bad experience- Buyer Beware!
Purchased Stella McCartney 50 ml perfume for a Christmas present only to find that I paid full price for a tester bottle wrapped in cardboard lid off not even sure if it is the original perfume. On the landing page of the perfume you needed to go an additional step to find in the last line that only testers available. If you went straight to paypal like me there was no warning or implied on the tax invoice or shipping order. It took 2 weeks for them to post the product and I could not use it for a gift as planned. Very disappointed with the customer service. Buyer Beware!
Byzance and thrilled!
Absolutely thrilled to receive my Byzance 100ml in box. It smells divine. Very happy with service would purchase again. Thanks Brand Shopping I personally would use your services again.
Worst Customer Service
Very Poor customer service ,I do not reccomend this store at all. Would rather give them no stars...
I wrote to ask them why my order still said processing a week later when orders I had placed from other stores in the same state had now arrived, No Reply !!. I wrote again no reply !!!!
I found the reviews on this website and the alarm bells really started to ring ,I found their contact number on here also(there is no contact numbers on their website)
Surprise surprise mailbox full left a message 3rd email today demanding they contact me b...y close of business today or I commence a refund request via paypal (thank god for paypal).Less the 5 mins later I receive an email saying my order has been cancelled and refund through paypal has been applied.Yes I got my money back but it seems it took this last threat to get them into action. I beleive this is just another shop out to take your money,If I hadn't been so insistent I would still be waiting to here from them and to get a refund !! May I reccomend to those who have reviewed this store on other review sites with the similar issues as me that you also put your review on this website,Its by far the best and most viewed Australian review site.
After ordering a product I waited two weeks for it to be delivered. I then went onto the website to check the status of the order only to discover that it was out of stock and the company had refunded my money. Although I appreciate the money being refunded I only discovered by chance that this was the case. At no time did the compan email me or attempt to contact me to lt me know, allowing me to source the product elsewhere. I had read very questionable reviews of this website before purchasing but gave it a go based on the positive reviews po...sted. Unfortunately, my instinct to avoid this website were correct and I will not be attempting to purchase from Brand Shopping ever again. Overall, very dissappointing and true to the reviews posted online. Poor communication, did not have stock that was being advertised
Thank you for suppliy rare fragrances
I am very happy with my orders :)
Nothing negative to say. Reasonable price for those discontinued perfumes, and everything was delivered on time.
Luckily, we bought from you after reading the other reviews because you are the only one who sell that fragrance.
Customers with good experiences should post here too.
Keep it up!
fast service, many stocks
Found my perfume!!!!!!
Everything worked fine for me as being heard a few bad feedback. 2 days for delivery is great, I ordered 2 rare perfumes that I could not find them last 2 years. but the price is little bit expensive. It was possible to follow the package after it has been dispatched from the vendor.
fast shipping, stock rare perfume
Buyer beware - 0 star rating
Stay well away and always read reviews for online sellers before parting with your hard earned cash. It's been over 2 weeks now with no sign of my Juliette has a Gun fragrance despite the money being well and truly in [name removed] account!! With not a single positive review, why is this company still on Paypal's list?? Now to lodge my refund claim............ :-(
Terrible - - - (minus, minus minus)
This is the worst online transaction I have had the misfortune of venturing into, and have rated Brand Shopping as a 1 star shopping experience because zero stars was not an option.
I ordered, and paid for a Christmas gift for my wife on 8 December. On 23 December, and with my order not yet processed, I emailed '[name removed]’ and expressed my disappointment with his tardiness.
‘[name removed]’ cancelled my transaction on 27 December, citing the reason that he could not fill the order by Christmas.
A side note to ’[name removed]’:
Go somewhere else
I ordered a tinted moisturiser through the Brand Shopping site and noticed duplicate orders were made (confirmed in my email). I emailed them immediately, letting them know that I only needed one and to cancel the other order (there's obviously a glitch in the system somewhere along the way as I only pressed the button once). Weeks go past, and still no sign of my tinted moisturiser so I emailed them asking what happened to my order. A man named Tim simply replied 'no payment had been done yet.' I advised that I still wanted the product I order...ed, supplying him with order ID which was emailed to me. He advised that the item was 'out of stock'. I had checked the day prior and noticed the item was still available online (for $59 instead of the original $45 that I had ordered) when I looked again, the price had increased to $68!? I replied to him advising that the item was still available online. I have since heard nothing back, no apology was given and day's later the item was finally removed. Mistakes are made, granted, we aren't prefect, however I can't comprehend how people stay in business with appalling communication and customer service skills. I will in future shop elsewhere and will use this as an example of poor customer service in my training workshops (I am a hospitality trainer). Product never arrived. glitch in online system, poor communication, no apology
Never ever order from brand shopping! Absoultley disgracfull service and also frudulant!
I too have waited weeks for my order, yet brand shopping website claimed it was in stock! When it finally arrived my order was fake!
The box had been tampered with and the perfume spray smells like cats urine. I have tried to get a refund; they won't even send me a return's number.
I am still waiting for a full refund of $187
I am now involving paypal.
Just like everyone else, I ordered a product to find it wasn't in stock after all (despite the item being clearly labelled as "in stock" on the site).
I've learned my lesson to always check online retailers before buying. If you've already learned that lesson, then this is one of the ones to steer clear of.
Poor communication, no stock
Deceitful, Dishonest, Fraudulent - Just To Name A Few!!!!
Ordered gatineau Vitamina Suractivee Hand Cream (Salon Size) 200ml for $29.00 - then was told the order was cancelled because the item was out of stock. It’s on their website now for $73.00(In stock: Yes). So therefore the title of this review is more than applicable. I should have read the other reviews. I suppose we can be thankful when using PayPal you do get a refund. If you do decide to risk ordering from this site, please use PayPal.
False advertising, waste of time etc etc etc
Terrible! No Products in Stock!
Waited 5 days to find out what is happening with my order. Don't even get a reply but thankfully a full paypal refund. None of their products are in stock it's a complete sham website by the look of it. Very poor customer service don't but from them, waste of time and money!
At least they refunded me without a fight
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