Poor Customer Service
In October 2017, I ordered online from Brands Exclusive a Bohabelle Paris Ode Dress in brown for $54:95. I was so shocked to find that the dress was such poor quality with the little cap sleeves being different lengths! The seams were stitched in very long stitches which would have cut down the assembly time and along with that the strength of the seams. I sent photos of the problems with the dress but my complaints fell on deaf ears as the replies sent back were just generic and to say the least very frustrating. When I sent the dress back I...wrote the different measurements of the sleeves on paper and pinned them to the dress. I requested on several occasions that Brands Exclusive pay for the return postage -$9:00 but no such request was even acknowledged but them. I have purchased many things over the years from this company but in future I am going to be very, very careful about the products I buy from them. I did finally receive a refund of the goods only. Note: I have seen this brand on sale quite often since but be warned about the quality.
Having used Brands Exclusive for the first time my experience has not been encouraging. I ordered goods on December 3rd which were due for delivery by Dec 17. The goods have not been delivered - after a few emails I have been given a tracking number which shows my goods are still sitting in Milton Keynes in the UK - well they're certainly not going to be here for Christmas Day as a large part of my daughters Christmas present!! Will not be using this site again as there are many more reliable & faster online options.
- Verified customer
Complete waste of time
I put in an order on the 24/11 expecting it to arrive before Christmas. On the 18/12 I received an email saying that part of my order could not be filled. But the remainder would arrive on the 33/12. I then received another email on the 20/12 saying the other item I purchased would not be sent as it was now out of stock. This was a Christmas present. To soften the blow Brands gave me a $4,60 credit. What an insult! I have dealt with Brands before and have had no problems. I am extremely annoyed with this considering it is 4 days before Christmas. Yes the price was good - But good for nothing. I will not use their site again, no matter the savings.
Can not find a phone number that is connected or anyone to relpy to my email that was sent the 16/12
We have spent lots with your company over the past years and have never had any problems. We have told all our friends about our shopping experience with you with raving reviews.
Until now, we have never had a problem with deliveries or products, sadly however we now do.
We are still waiting on this item below, emailed support which was read on the 16/12. We have not received any correspondence thereafter. All we have recieve was the below:
Your Order No. 1000_3624513 from brandsexclusive.com.au has been shipped via saichenglogistics ser...
Do not buy Adirondack Chairs from this site
I bought 2 lots of a white 2 chair & table Adirondack set from this site. When I opened the packages, the product was poorly painted (looked like an undercoat), the wood rough and marked with blue codes in visible places. It was also much thinner and lighter than I had expected. To say that the pictures provided on BrandsExclusive of this product were misleading is an understatement. I foolishly decided that they wouldn’t be selling this product if it wasn’t suited to its purpose (first mistake) and made the decision to simply repaint the produ...ct (a time consuming process). I should have sent them straight back. They have had minimal use but in two separate incidents, two of the chairs have completely broken and seat slats in the others have been damaged. I have since discovered that the fir wood used is not suitable for outdoor use generally and is particularly unsuited to Australian conditions and is too flimsy for this purpose. The wood has simply split at the point where the metal threaded insert is factory prepared at the base of the seat, throwing the two young people seated on the chairs backwards onto my deck - we were lucky no-one was injured. I personally witnessed the second incident and it was shocking, a chair should not split apart from normal use. I contacted BrandsExclusive, sent photos and waited almost a week for a response where they asked me for the barcodes on the packaging. Are they kidding? The product is not fit for purpose. I pointed out that the chairs had been assembled and I was not required to provide packaging (they had proof of purchase) where the product was faulty. Another wait, then they tell me they will contact the supplier and let me know. Not good enough BrandsExclusive. The product is not fit for purpose, I am entitled to a refund. Refund my money and sort it out yourselves with the supplier. Better yet, withdraw these products from sale before someone is seriously injured.
Customer support is hopeless
I have purchased from this site with no problems unfortunately i had to return items and was given store credits (not really what i wanted) anyway trying to use them now and can't apply them. I sent off an enquiry yesterday and had some information returned - didn't work it took 20 -30 mins for an answer each time in the end i gave up at 12.15pm.
Not only did i keep loosing what was in my shopping basket but ultimately things sold out as well.
Trying again this morning but no reply since 8.30am this morning no phone number for help i am very disappointed.
Products quality could be better
There are some products sourced from suppliers who make good quality items. But some products are substandard and worthless. I have purchased a huge amount of goods from them and spent about 3k over the years. It's a 50/50 game, unfortunately. Highly recommend priducts made in Poland - always nicely made from good quality material. Prices are often too high - need to watch out.
My first time using the site purchased items then all of a sudden asking me for identity. Unfortunately could not provide them as I was waiting fir my updated licence. I then only had a window of 8hrs to send them a utility bill. I was obviously too [name removed] refunded money but bad luck and lost all the goods I needed. I have emailed 4 times and heard nothing. Waste of time don’t bother using them !!!!
Nice clothing, great prices.
I have purchased quite a lot of lovely branded clothing from Brands Exclusive. Men, women and kids clothing all great value at bargain prices. Same with shoes. There is always at least one brand on sales. I just love this shop.
December 5th 2017 Update: Usually happy
I do all my shopping online and do a lot of it. I am usually pretty patient but the last two orders from Brands Exclusive have made me have a rethink. Having bought four dresses and received three in a reasonable time, the fourth one, after weeks of waiting , was sold o...ut. Brands Exclusive gave me an apology and a $10 credit. All well and good until they advertise the dress for sale, the very next day! I couple of weeks ago, I ordered two shirts from Brands Exclusive. They were able to send me one but again, after weeks of waiting, the other is out of stock. I’m a patient person normally but this really annoyed me and I emailed them to complain. Again, I getaway apology, $10 and a further $20. I didn’t complain for gain but I am happy that they treat their customers with sincerity. I will continue to shop with them because they have great brands for really good prices, When available.
- Verified customer
Took my money and never received my products
I purchased products online to the value of about $200 back at the beginning of August. I was excited as they were slightly cheaper than standard retail rates and had brought them for a present for my Mum. After a few weeks I wondered why I had not received them so sent the company an email just to follow up as they conveniently have no contact number. I was told they would be shipped the following week as their "manager"'was sick. After waiting another 2 weeks again I followed up and was given the same vague response. My Mums birthday came and...went after over 2 months of waiting. I was so upset so I asked to have my money refunded. A lady called [name removed] told me this would be done over a month ago and I have been lied too and palmed off. They have my credit card, bank account and address details but after me chasing them almost daily, they keep promising me this will happen and that again the "manager" needs to do this yet I have received nothing. This is by far the worst company I have ever dealt with, they should not be allowed to trade or run a business. So happy to take your money, but they are a bunch of absolute crooks.
- Verified customer
Purchased 4 items of Seafolly ( 2 set of bikinis)
I purchased 4 items - Brand Exclusive only sent me 1 bottom - with excuse the other order were in backlog, however - I saw they advertised the same products range again after the Sale was completed on 6th Oct. I sent them email to ask when I'm going to receive the remaining 3 items. CS didn’t even bother to read my email – what they did was refunded me the money of 3 items and gave me $15 credit for the inconvenient. Seriously how I’m going to wear 1 bottom without the top to match? $15 is this a joke for my inconvenient - I don't want $15 - I want the items which I have paid and need to know when I will be getting the items. Cos I will never purchase from Brand Exclusive again, and by giving me $15 is just an insult!
Value of discount way out.
I am sick of lies generally in business. Brands exclusive recently advertised Declare skincare as having insane deductions. I blame myself to think a company would give so much discount
As it happened I just paid the regular price. I just finished giving the company a good rap!
This company is dodgy wrong phone numbers listed and no one responds to your emails
I ordered products with brand exclusive on the 4th October 2017 I have emailed many times to find out when I will receive goods and no one has responded back and some emails have bounced back there is a phone number that is not valid in NSW??? Appalling I’m still waiting after almost a month for a response back from my many emails and I can’t get in contact with them.
Extremely Poor Customer Service
I made an online purchase from Brands Exclusive
Shoes were advertised in AU sizes. I ordered AU size 8 shoes. According to the Brands Exclusive own size chart which was linked to the ad size 8AU is 39EU.
According to the labels on the shoes I've received size 8US/38EU.
They are one size smaller and do not fit.
I straight away filled in the return items request. There was no answer.
I noticed that the sale was still on a the bigger size 9AU was available. I tried to locate a contact number on google (02 9046 4400 ) and call Brands Exclu...
Goods never arrived
I made a purchase back in July and i still haven't seen the goods. It was meant to be sent in August and I have followed up numerous times. I didn't get any replies until i said i would give them bad feedback online then i was asked could I be patient. That was over a week ago and i still haven't heard anything. It was approx $350 worth of goods so its not something I want to just let ride. It's frustrating that there's no number to call them. It looks like lots of people are having a similar problem. I would advise people to steer clear of this company; seems to be a bit suspicious to me. I won't be purchasing off them again.
- Verified customer
They sell such terrible "fashion" like really terrible ones.
I love to bought online on this site to get handbags only then I ordered the "fashion" and I received wrong size, too small for me really... and the product it self doesn't look new. it does look like being used; second hands stuff for real!! I asked for the Return Authorisation Number and they declined. I wish I can just throw this product to their face! Poor quality and totally ripped off return policy! where is the customer satisfaction like they promised?? Please guys be careful to selling stuff to your customers, just sell decent products ...please... they are know the quality. I will go get somewhere better to shopping online with decent and better products from now, if you keep selling things like the product you sold to me, trust me you will lost trust. and you need to consider about your Brand Exclusive name!!!
Bought wrong size won't exchange or refund! Terrible
Purchased 2 cosies, need to change size but even though they have it in stock, they are refusing to exchange. Terrible I've bought loads of stuff from them but won't buy anything again when they refuse to exchange! It's a simple request and I image lots of women would buy the wrong size. I'm normally a size 10 but they didn't fit. A refusal to change it to size 12 is totally unreasonable. Be warned ladies and avoid this store.
Checked the site again today and they still have size 12 but still won't advise me if I can exchange, it's been anothe...
Questions & Answers
I work for a fashion label, we are interested in moving stock on Brands Exclusive.
Can a representative please contact me.
I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes|
|Clothing Type||Activewear, Children and General / Everyday|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.