?
? !
1 photo
Brands Exclusive

Brands Exclusive (page 2 of 18)

3.2 from 889 reviews · View Statistics

Reviews

Previous
Next
MDD

MDDLismore

Poor Customer Service

published
1 comment
Brands Exclusive
SisiliaBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Step One Bamboo Underwear

Looking for Underwear Shops & Brands?

Read the reviews for Step One Bamboo Underwear

8,530 reviews
Ad
Liz

LizAdelaide

So many bad reviews I'm not risking it!!

published

Wow, you guys need to lift your game, you have so many bad reviews I've decided not to order at all!!! That kind of reputation is pretty bad for business.....

Similar opinion? Write a review on ProductReview.com.au!
Kayzee

KayzeeBendigo

  • 17 reviews
  • 7 likes

Disappointed

published

Having used Brands Exclusive for the first time my experience has not been encouraging. I ordered goods on December 3rd which were due for delivery by Dec 17. The goods have not been delivered - after a few emails I have been given a tracking number which shows my goods are still sitting in Milton Keynes in the UK - well they're certainly not going to be here for Christmas Day as a large part of my daughters Christmas present!! Will not be using this site again as there are many more reliable & faster online options.

1 comment
Brands Exclusive
SisiliaBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Brands Exclusive compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
  • Verified customer

Complete waste of time

published

I put in an order on the 24/11 expecting it to arrive before Christmas. On the 18/12 I received an email saying that part of my order could not be filled. But the remainder would arrive on the 33/12. I then received another email on the 20/12 saying the other item I purchased would not be sent as it was now out of stock. This was a Christmas present. To soften the blow Brands gave me a $4,60 credit. What an insult! I have dealt with Brands before and have had no problems. I am extremely annoyed with this considering it is 4 days before Christmas. Yes the price was good - But good for nothing. I will not use their site again, no matter the savings.

1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!

Can not find a phone number that is connected or anyone to relpy to my email that was sent the 16/12

published
3 comments
Brands Exclusive
Lux GroupBrands Exclusive
RKSmith
RKSmith

Thanking for getting back to me, as comunication was all I was wanting.. Keep you the good work :)

Brands Exclusive
Lux GroupBrands Exclusive

We are glad we were able to assist - apologies once again! Enjoy the rest of your day and feel free to touch base if you have any further questions.

Kind Regards,
Brand Exclusive

Similar opinion? Write a review on ProductReview.com.au!

Do not buy Adirondack Chairs from this site

published
1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Step One Bamboo Underwear

Looking for Underwear Shops & Brands?

Read the reviews for Step One Bamboo Underwear

8,530 reviews
Ad
Margew

MargewPort Macquarie NSW

  • 5 reviews
  • 6 likes

Customer support is hopeless

published

I have purchased from this site with no problems unfortunately i had to return items and was given store credits (not really what i wanted) anyway trying to use them now and can't apply them. I sent off an enquiry yesterday and had some information returned - didn't work it took 20 -30 mins for an answer each time in the end i gave up at 12.15pm.
Not only did i keep loosing what was in my shopping basket but ultimately things sold out as well.
Trying again this morning but no reply since 8.30am this morning no phone number for help i am very disappointed.

1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!

Why a send a savings code if you can't use it?

published

Brands Exclusive provide customers with savings code occasionally. I am yet to receive a voucher code that actually can be applied as per the terms and conditions! Very disappointing!! Why not reward your customers as promised??

1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Saundo

SaundoMelbourne

Very unhappy

published

My first time using the site purchased items then all of a sudden asking me for identity. Unfortunately could not provide them as I was waiting fir my updated licence. I then only had a window of 8hrs to send them a utility bill. I was obviously too [name removed] refunded money but bad luck and lost all the goods I needed. I have emailed 4 times and heard nothing. Waste of time don’t bother using them !!!!

1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Brands Exclusive compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Kimberlee

Kimberlee

  • 3 reviews
  • 2 likes
  • Verified customer

Took my money and never received my products

published
1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
JMorris

JMorrisSydney, NSW

  • 7 reviews
  • 5 likes
  • Verified customer

Purchased 4 items of Seafolly ( 2 set of bikinis)

published

I purchased 4 items - Brand Exclusive only sent me 1 bottom - with excuse the other order were in backlog, however - I saw they advertised the same products range again after the Sale was completed on 6th Oct. I sent them email to ask when I'm going to receive the remaining 3 items. CS didn’t even bother to read my email – what they did was refunded me the money of 3 items and gave me $15 credit for the inconvenient. Seriously how I’m going to wear 1 bottom without the top to match? $15 is this a joke for my inconvenient - I don't want $15 - I want the items which I have paid and need to know when I will be getting the items. Cos I will never purchase from Brand Exclusive again, and by giving me $15 is just an insult!

1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!

Value of discount way out.

published

I am sick of lies generally in business. Brands exclusive recently advertised Declare skincare as having insane deductions. I blame myself to think a company would give so much discount
As it happened I just paid the regular price. I just finished giving the company a good rap!

1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Step One Bamboo Underwear

Looking for Underwear Shops & Brands?

Read the reviews for Step One Bamboo Underwear

8,530 reviews
Ad
sk

skVictoria

  • 2 reviews
  • 3 likes

This company is dodgy wrong phone numbers listed and no one responds to your emails

published

I ordered products with brand exclusive on the 4th October 2017 I have emailed many times to find out when I will receive goods and no one has responded back and some emails have bounced back there is a phone number that is not valid in NSW??? Appalling I’m still waiting after almost a month for a response back from my many emails and I can’t get in contact with them.

3 comments
Brands Exclusive
Ashleigh PitcherBrands Exclusive
sk
sk

Hi I received my order finally and want to return it as I’m not happy I have emailed you afew times and no response. How do I return goods and when do I get refund will it take another five weeks +

Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!

Extremely Poor Customer Service

published
3 comments
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Jan
Jan

Your Order No. 1000_3503663

Brands Exclusive
SisiliaBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
bon

bonBlenheim

  • 2 reviews
  • 2 likes

Goods never arrived

published

I made a purchase back in July and i still haven't seen the goods. It was meant to be sent in August and I have followed up numerous times. I didn't get any replies until i said i would give them bad feedback online then i was asked could I be patient. That was over a week ago and i still haven't heard anything. It was approx $350 worth of goods so its not something I want to just let ride. It's frustrating that there's no number to call them. It looks like lots of people are having a similar problem. I would advise people to steer clear of this company; seems to be a bit suspicious to me. I won't be purchasing off them again.

2 comments
Brands Exclusive
Ashleigh PitcherBrands Exclusive
bon
bon
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Brands Exclusive compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Ani

AniPerth

  • 2 reviews
  • 1 like
  • Verified customer

They sell such terrible "fashion" like really terrible ones.

published
3 comments
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Ani
Ani
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Philippa

Philippa

  • 4 reviews

Bought wrong size won't exchange or refund! Terrible

published
1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!

Purchased item delivery terrible

published

Purchase online after one despatch terrible by tracking numbers still waiting and keeps say item on the way. Not good.

1 comment
Brands Exclusive
SisiliaBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Step One Bamboo Underwear

Looking for Underwear Shops & Brands?

Read the reviews for Step One Bamboo Underwear

8,530 reviews
Ad
Di

DiGoulburn Valley, VIC

  • 8 reviews
  • 8 likes

Just Terrible they mess you around!

published
3 comments
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Brands Exclusive
Ashleigh PitcherBrands Exclusive
Di
Di

Thank you for your follow up I am extremely happy with the response from Brands Exclusive. I have received a full refund for both the product and return postage.

Similar opinion? Write a review on ProductReview.com.au!
Bella

Bellamelbourne

don't buy

published

i purchased shoes online. They were advertised as leather...they are NOT. I paid close to $100 for them and they will accept responsibility. I can't wear them and my shoe repairer can't help either - consequently I have to throw them out. These people are scammers.They are probably the same people that call on your home phone to scam you. Why are they still in business?

1 comment
Brands Exclusive
Lux GroupBrands Exclusive
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 18
See all Brands Exclusive reviews

Questions & Answers

Beckylee J.

Beckylee J.asked

So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything

1 answer
Robbed
Robbed

Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.

Tarine

Tarineasked

I work for a fashion label, we are interested in moving stock on Brands Exclusive.

Can a representative please contact me.

No answers
Janice L.

Janice L.asked

I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice

No answers
See all Brands Exclusive questions

Get an answer from our members

Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
Clothing TypeActivewear, Children and General / Everyday

Visit official website

Other Underwear Shops & Brands

Previous
Curvy

Curvy

4.8
(1,096)
The Iconic

The Iconic

4.0
(2,653)
OzSale

OzSale

3.8
(12,316)
Popcherry

Popcherry

3.7
(1,112)
Beserk

Beserk

4.9
(28)
Zodee

Zodee

3.9
(113)
Next

See all Underwear Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.