Are we talking about the same site??
Very surprised to read these latest reviews. I was a BE customer for quite a few years up until recently. I previously used a similar site and moved to BE because of (at the time!) good reviews. Over the last 6 months my experiences with BE have gone downhill. I always expected long delivery times but to wait months and then be told the item is no longer available or the wrong item is sent is unacceptable. This was happening frequently. In addition, item descriptions are not always accurate, some items appear to be either 'seconds' or old stock..., returns and refunds take forever and getting someone on the phone is hit and miss. Emails are answered fairly quickly but are often generalised replies which tell you little. The last straw was being asked to provide a photo for an item that was totally different to what was advertised. What will that prove? On its return BE would be able to see the error. I have since cancelled my membership of BE and have found other (so far) reliable shopping sites. Be wary of these type of companies, it isn't always a good experience.
Refund for an order 5 months ago!!!
Cancelled order after 5 months. Contacted them for a refund, that was a week ago and still no refund has been received!!! Not happy at all!!!!
Nearly 3 months for delivery
Ordered a pair of sunning on 7th nov 2014- it's 23jan 2015/ still waiting. They keep telling me they are having difficulty sourcing the Sunny's from the supplier. If u don't have the product - don't sell the bloody thing. I agree they used to be good but now they are just taking too long
Return Process is too difficulty
Brands Exclusive sent out the incorrect colour bath mats (cost $30). Even though it was obviously their error I was informed that I would need to fill out forms, send photos and take to a Post Office and paid for postage. I would say READ WHAT MY ORDER IS!!! White is very different to GREEN!!!! I shop online to save time, however this process will ensure in the future that I just shop at conventional stores in the future.
Impossible to get a response or acknowledment form anyone. Im trying to return an item that was purchased in October and still no response. Will not bother with purchasing from this site again as its proving to be all to hard.
Lack of Customer Service
Really impossible to deal with when you have a problem with the order and returns.
They are ok if everything goes to plan. I am finding it hard to get someone to contact me. One on one contact not at all good. I am sorry to have to do this review.
Really slow delivery and incomplete towel set with poor compensation
Ordered two different colour Country Road towel sets. They took well over a month to arrive and when they did, were only of basic quality and one of the bath mats was missing and an extra towel had been accidentally (?) sent instead. When we made BE aware, they offered a refund only on the bath mat and said they had no further stock. We would have been far better off going to the 6 monthly sales at a department store where we could have bought COMPLETE sets of towels of higher quality for the same price.
Didn't have to leave home to buy the goods.
The goods took a long time to arrive, were of average quality, were missing part of the set and BE offered a poor refund.
It pays to be aware of your rights as a consumer when using this site and similar (OzSale etc.)
I recently bought a chancebanda from BE, claiming to be a leather bag worth $300+ for the bargain price of just $99 (if the price is too good to be true it usually is). The bag contains no label stating the material content (alarm bells ring immediately). It looks and feels like vinyl but strangely smells a little bit like leather. One panel of the bag is a slightly different colour and feel to the other panels, it leaves a mark when scratched like leather. I expect this panel is leather; the rest is vinyl so they can claim it’s a leather bag.... After reading some other reviews, particularly those around misleading product descriptions, i felt it worth reminding people of their rights as a consumer if they feel they have been mis-sold goods based on their quality or description. BE’s returns policy is unlawful and misleading. More info here: [url removed] Supply of goods in all contracts for goods, consumers are protected by the inclusion of a number of statutory conditions and statutory warranties. The statutory conditions require that: 1) goods must be of merchantable quality – they must meet a level of quality and performance that would be reasonable to expect, given their price and description. They should also be free from defects that were not obvious at the time of purchase. 2) goods must be fit for their intended purpose – they should be suitable for any particular purpose the buyer made known to the seller 3) the goods must match the description given to the consumer, or the sample shown. Misleading consumers about their rights statutory rights are consumers’ rights which are implied in all consumer contracts by the act. They cannot be changed, limited or refused by a seller. It is against the law for a seller to do anything that leads consumers to believe their rights are limited, or do not apply – for example, by claiming that no refunds will be given under any circumstances. Any misleading claims a business makes about a consumer’s statutory rights are invalid and do not affect a consumer’s right to obtain a remedy for a breach of a statutory condition or warranty. Store return policies that set a time limit, such as ‘no refunds after 30 days’, can be misleading because statutory rights have no time limits, other than what is ‘reasonable’. Similarly, insisting consumers return goods unopened, or in their original packaging may be misleading (as these are not required to claim a remedy under statutory rights). ‘store credit’ a consumer is generally entitled to receive any refund in the form of their original payment. For example, if they paid for an item with a credit card, it is reasonable for the seller to give the consumer a credit card refund. It is misleading for a seller to insist that a refund be issued as store credit. If you are familiar with the brand you are buying and its actual retail value there are some good deals to be had Clearly misleading RRPs listed on the site and an unlawful returns policy
Ex brands exclusive shopper
I have spent thousands of dollars at BE over the last few years but will no longer be shopping with them as they have just insulted my intelligence over damage stock I received - yet again. I recently put a stop on receiving the daily sale emails as I became sick & tired of receiving damaged items & orders cancelled due to 'stock not available', but was lured back (when the emails automatically started again after a month)by a sale on a brand that I like. Well from that sale a top I received had bad fade lines on it & a white mark. The top was ...folded flat in plastic packaging & the fading is on 3 fold lines on the front of the top, clearly it has been damaged by the sun or lighting. I asked for a refund sent in the photos they requested & did recieve the refund but the accompanying email stated they are only refunding because the top looks different to the one shown on the website & then insinuated the top is supposed to be like that because its called "Solid Patch Top" ie supposed to be 'patchy' they said. The top is a solid blue with inserts of white and floral fabric on a few places. Clearly these inserts are the patches!!!! Not the 3 distinctly faded lines that match exactly with the fold lines of the packaging!! Brands Exclusive, I am not stupid & resent your implication that I am. So that's it for me I am now cancelling my subscription totally. Aside from that, I have found over the years that at least 90% if not more of items I have purchased have either a fault that is found straight away or it will show up shortly after wearing/owning the item or the sizing is incorrect, such as youth size items sold as man size or shoes that are clearly a much smaller fit than the size stated ie Euro 40 size 9au which are really a 39 or size 8, jewellery that is just rubbish or has faults - a beautiful necklace I purchased can not be worn because you can not do up the clasp because of bad design or items have scratches, or 'lumps' on pearls that should not be there etc. A lot of crinckle fabric items I've later found to have holes in them or seams that fall apart which is not apparent when first received, boots with zips that break open (I actually got stuck in a pair after putting them on the zip split & I could not get the zip down or the boot of my foot & had to ring a friend for help!!) I have purchased glass wear that is not properly packed and is broken on arrival, bags & shoes advertised as leather that upon arrival are clearly not leather, items where one strap is shorter than the other..... I could go on for a long time about the faults & innacurate advertising in items - you need to inspect things very carefully because I have found most items have some kind of fault or sizing issue or something wrong with them. There are a lot of things I have not returned because I could live with the faults but they should be made to advertise that a lot of the items they sell are seconds. When I purchase I usually have quite a lot in the one order, I have had a few orders where I have like 12 items on the one order & have bought as soon as the sale started but are then told weeks later that the whole order is cancelled because of 'inventory issues from the supplier'...c'mon every single item not available??? How can this be? especially when you order within the first few minutes of a sale.....I have asked them how they distribute items....Is it first in first served or by alphabetical name order or what...I did not receive a clear response...but they must have some system in place & I tend to think it may be in alphabetical order because my surname starts with a W and the amount of large orders I have had cancelled from sales I've purchased from in the first few minutes is ridiculous. Oh and I have also seen that items I have had cancelled due to no stock have appeared again for sale a few weeks later - how does that happen?? As far as the complimentary $20 credit goes it seems they no longer wish to give it to me as the last few complaints have received a refund & nothing more - since I decided to complain about all faulty items maybe they think " I protesteth too much" and don't deserve their goodwill gesture any more! At any rate I will no longer shop there, I will no longer tell friends & family to shop there. I used to say to people...great place to shop, yeah some of the items are seconds, but you get bargains. Now I tell people...beware, expect to wait at least a month for your items, expect to find faults or innacurate sizing/labelling/advertising, go over every item with a fine tooth comb & complain complain & complain about every single fault you find. Maybe if more people did complain & not, like I used to, accept the faults in items they would have to lift their game. The only good thing I can say is that unlike other people I have not had an issue with the customer service.. until now.
Terrible customer service!
If you 100% know the product you're purchasing, this site can be ok (since now you can purchase several items from different sales). But, don't expect prompt customer service. Or even service similar to department stores. Their policies on purchases are questionable. I would in future just go to the nearest department store to ensure what I pay for is of optimal quality.
Sometimes good sales.
Quality can be terrible. Returns policy is questionable.
I have placed multiple orders on BE and have quickly found that the quality of goods received isnt always great. I ordered a dress that was amazing and another that certainly wasnt. I cant be bothered with refunds and will just give it away.What I do like about their site is that you can track where exactly your order is in the process which is useful.
Order tracking, good website, ok prices
Poor products quality and continually IT problems.
I have been shopping from BE since Sep 2012, and have placed more than ten orders. At first, there was not much to complain, cause i was getting stuff that are lower than half price, and i put up with three weeks delivery and poor quality of my cloth and jewels. But things changed after this year, the supply and IT issues has been occured continually, and forced me to cancle my items disregards weeks of expecting it.
And things getting worse, i had an order with two OPI nail polish, a jacket and other couple things, and waited five weeks with...
Received Broken Goods Again!!!
I purchased 3 porcelain cacti and two were advertised at white gloss. They were all matt in colour, one was broken and another one looked like it had been glued together and then shipped to me after it had previously been broken. Did i call them.... no!!! Why? last time i ordered from them and received broken goods they advised me i could not get a refund..... ummm hello, pack better so your "fragile" products dont break. It's not neuroscience!!!
nice website and descriptions
the way the products are advertised varies to what you actually receive
Slow and disappointing
Although their products appear to be quite good, the delivery time can be months, not weeks, which is very frustrating. I am a very experienced online shopper - have been for years - and their supply chain management is appalling. Ozsale, for example, sells similar items and usually delivers in half the time (not always). An order for Bohemia crystal placed with BE on 30 August is still "Ordered from Supplier", which interpreted means it is still weeks away. No contact from BE about it either. Very reluctant to purchase any further and will stick with Ozsale as a result.
Very slow delivery, lack of communication.
Advertised brands and items not what is received
Decided to give Brands Exclusive a go for the first time and buy a couple of business suits off them in a recent suit sale.
Well after waiting 2 weeks for half the order, the brand delivered was not the same brand advertised to be supplied. In fact, it was made by the same company but what was delivered was their budget brand not the known brand advertised. Secondly, as a two pant suit only received one pant with suit. When I got through to their customer service department (surprised they advertised their number on the web site, extra point...for that one) the nice lady taking the call said she had a complaint the day before and 'thought it was an isolated case'. But then went on to say, they received a brand not advertised and it was their fault, don’t know what happened etc. Offered a 50% refund, while ok for a very large 'known' error, bordering on fraud and false advertising, it didn't meet the reason I purchased a two trouser suit. No solution offered. Considering reporting to the ACCC for false advertising etc. I've had better luck from dodgy Chinese companies on other auction site than with Brands Exclusive. Maybe it should be called "Brands Allusive" Quick to want money, slow to deliver, don't provide what was offered and misleading advertising.
Like others I am still waiting - it is week 6 now - and waiting. They are very polite about it when I email but still no definite date on which they will post to me and so I must continue to wait and wait.
Of course brands exclusive was almost instantaneous in cashing in my PayPal payment.
So overall rating so far is: fast to take and slow to give.
Just hope the sandals I have apid for are worth it!
Still to find out; staff are polite
Very slow to actually send the goods
Have tried a few times and been disappointed compared to other sites. Never coming back.
Have ordered from BrandsExclusive a few times and other online sales sites. BrandsExclusive always shows up poorly compared to the others. Here are 3 reasons that I'm never coming back.
Firstly, I know all about delivery lead times as I am a frequent sales (consignment) site shopper. So anything up to 4 weeks seems standard, BE is always without fail over 4 weeks. 5, 6 weeks sometimes.
Secondly, I have had at least 2 occasions where they didn't get the complete stock numbers from suppliers and so they have had to refund my money and not ...fulfil my order. While I am pleased they refunded (which is to be expected) I cannot understand how they can let this problem keep happening. If it happens once then they should figure out what is going wrong with the process and fix it! Please, BE, double- and triple-check the stock levels with your suppliers before you disappoint your customers. Thirdly from the other sites I always get an Australia Post tracking number when shipped and I check to see when it will be delivered. This is through the website or phone app - why can't BE also do this? AusPost provides an app, all you need to do is give us the tracking number. seems to have a good range of things if you like window shopping delivery slow even for an online (consignment) sales site, more than once they have not had the correct stock levels, no Aus Post tracking connection
Unreliable, bad customer service, forget it!
As has been mentioned by other reviewers, the delivery time for items is ridiculous. However, bearing in mind the price you pay for those items you can forgive them their leisurely delivery times.
What is unforgivable however is their customer support (or lack of) and complete lack of regard for customers when there is a problem. I recently ordered a couple of rugby shirts off brandsexclusive, as Christmas presents for a couple of friends. I placed the order more than a month in advance of Christmas (knowing of the aforementioned delivery t...imeframe issue). I was not concerned if the gifts came later either. However, there was a complete stuff up with the supplier order. Whilst brandsexclusive may have had no control over the undersupply provided by the company in question, I would have like to have received the email advising there "may be a problem with some customers orders" a little earlier than 3 days prior to Christmas (but noting via their tracking system that they were made aware of the problem early in November). After a lot of wasted time where I was requested to confirm I still wanted my order three separate times (and responded to each with a "YES!"), being told some people had received their order and I was one of the unlucky ones, and then being advised I would receive the order later than originally expected, I received an email recently telling me they had refunded my money for that order. That was followed a few days later by an email advising me I would not be receiving my order. Thanks alot, brandsexclusive. Very put off!! good selection of items for sale terrible customer service, complete disregard for clients, selective email responses to queries/problems
I have recently bought a beautiful silk dress (Gypsy05), advertised with what I thought to be reasonable sale (i.e., more than 60% discount).No need to say that the dress was still expensive ($129 + $9.90). After the purchase,I double-checked the price in the original Gypsy05 website, only to find out that the RRP was much lower than BE advertised, and I think it was around $100 difference. I felt cheated, and emailed BE. The lady I was dealing with appologised,and told me that they get their prices from supliers. I asked to follow this up, as ...I believe that false advertising is agains the law in Australia. BE, however, did or suggested nothing to prevent this from happaning in the future, and when I probed a bit deaper, they offered that I can return the dress. After I wrote to them again to express my feelings of their luck of care for their customers getting "genuine" discounts, and that relevant authorities should be notified....I got no further response from them. Has anyone had similar thing happening to you from the #1 Australian shopping experience? I would like to know. Otherwise, be careful, and double check before you buy, making sure that what BE is offering is really "that" genuine. Anna Easy access from home/work. Quick communication and ability to change sizing via email Still more expensive than in other outlet factories in Australia. No ability to combine purchases across brands for one delivery cost
Be aware some products are faulty
Well I had 5 good experiences, even though the products normally take more than 4 weeks to get to your place, till I had to return a faulty item.
I had to pay 25 dollars to sent things back to them and the postage was not refunded at all!
Very unfair when it was not my fault, but it says that in the return policy of the website. So be careful!
After some of my more recent experiences I have shied away from this site as there are plenty of similar sites that offer the same sales and much better customer service.
It is great to know that you are buying a genuine product when you purchase through BrandsExclusive. I have also found that they don't generally sell out first thing in the morning, unlike some of the other sites, so you may still be able to get a bargain if you don't check the sales until later in the day.
The wait time for delivery is ridiculous. I have never received an ord...
Also have placed orders with BE that have not been up to scratch. The first time 6 weeks passed and then only half the order arrived. They did credit though. After that 3 times ordered the same product, first order only part arrived, and rather late, next time, 6 weeks, no order at all, last time another 4 weeks and no order at all. I kept ordering as I really wanted the product and thought they would get it right rather than making the same blunder, they did credit me but it was a really disappointing experience overall, and it made them look ...like an amature outfit working out of a garage or something. Mail order isn't rocket science, I got them after a couple of emails to take me off the email list. The items I received were at good prices. They did refund for unavailable items Didn't supply the products after long waiting periods. Ruined the whole experience of buying online.
Questions & Answers
So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything
Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.
I work for a fashion label, we are interested in moving stock on Brands Exclusive.
Can a representative please contact me.
I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice
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|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes|
|Clothing Type||Activewear, Children and General / Everyday|
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