Brands Exclusive (page 2 of 2)

Very surprised to read these latest reviews. I was a BE customer for quite a few years up until recently. I previously used a similar site and moved to BE because of (at the time!) good reviews. Over the last 6 months my experiences with BE have gone downhill. I always expected long delivery times but to wait months and then be told the item is no longer available or the wrong item is sent is unacceptable. This was happening frequently. In addition, item descriptions are not always accurate, some items appear to be either 'seconds' or old stock...

Cancelled order after 5 months. Contacted them for a refund, that was a week ago and still no refund has been received!!! Not happy at all!!!!

Ordered a pair of sunning on 7th nov 2014- it's 23jan 2015/ still waiting. They keep telling me they are having difficulty sourcing the Sunny's from the supplier. If u don't have the product - don't sell the bloody thing. I agree they used to be good but now they are just taking too long

Brands Exclusive sent out the incorrect colour bath mats (cost $30). Even though it was obviously their error I was informed that I would need to fill out forms, send photos and take to a Post Office and paid for postage. I would say READ WHAT MY ORDER IS!!! White is very different to GREEN!!!! I shop online to save time, however this process will ensure in the future that I just shop at conventional stores in the future.

Impossible to get a response or acknowledment form anyone. Im trying to return an item that was purchased in October and still no response. Will not bother with purchasing from this site again as its proving to be all to hard.

Really impossible to deal with when you have a problem with the order and returns.
They are ok if everything goes to plan. I am finding it hard to get someone to contact me. One on one contact not at all good. I am sorry to have to do this review.

Ordered two different colour Country Road towel sets. They took well over a month to arrive and when they did, were only of basic quality and one of the bath mats was missing and an extra towel had been accidentally (?) sent instead. When we made BE aware, they offered a refund only on the bath mat and said they had no further stock. We would have been far better off going to the 6 monthly sales at a department store where we could have bought COMPLETE sets of towels of higher quality for the same price.
Didn't have to leave home to buy the goods.
The goods took a long time to arrive, were of average quality, were missing part of the set and BE offered a poor refund.

I recently bought a chancebanda from BE, claiming to be a leather bag worth $300+ for the bargain price of just $99 (if the price is too good to be true it usually is). The bag contains no label stating the material content (alarm bells ring immediately). It looks and feels like vinyl but strangely smells a little bit like leather. One panel of the bag is a slightly different colour and feel to the other panels, it leaves a mark when scratched like leather. I expect this panel is leather; the rest is vinyl so they can claim it’s a leather bag...

I have spent thousands of dollars at BE over the last few years but will no longer be shopping with them as they have just insulted my intelligence over damage stock I received - yet again. I recently put a stop on receiving the daily sale emails as I became sick & tired of receiving damaged items & orders cancelled due to 'stock not available', but was lured back (when the emails automatically started again after a month)by a sale on a brand that I like. Well from that sale a top I received had bad fade lines on it & a white mark. The top was ...

If you 100% know the product you're purchasing, this site can be ok (since now you can purchase several items from different sales). But, don't expect prompt customer service. Or even service similar to department stores. Their policies on purchases are questionable. I would in future just go to the nearest department store to ensure what I pay for is of optimal quality.
Sometimes good sales.
Quality can be terrible. Returns policy is questionable.

I have placed multiple orders on BE and have quickly found that the quality of goods received isnt always great. I ordered a dress that was amazing and another that certainly wasnt. I cant be bothered with refunds and will just give it away.What I do like about their site is that you can track where exactly your order is in the process which is useful.
Order tracking, good website, ok prices
Inconsistent quality

I have been shopping from BE since Sep 2012, and have placed more than ten orders. At first, there was not much to complain, cause i was getting stuff that are lower than half price, and i put up with three weeks delivery and poor quality of my cloth and jewels. But things changed after this year, the supply and IT issues has been occured continually, and forced me to cancle my items disregards weeks of expecting it.
And things getting worse, i had an order with two OPI nail polish, a jacket and other couple things, and waited five weeks with...

I purchased 3 porcelain cacti and two were advertised at white gloss. They were all matt in colour, one was broken and another one looked like it had been glued together and then shipped to me after it had previously been broken. Did i call them.... no!!! Why? last time i ordered from them and received broken goods they advised me i could not get a refund..... ummm hello, pack better so your "fragile" products dont break. It's not neuroscience!!!
nice website and descriptions
the way the products are advertised varies to what you actually receive

Although their products appear to be quite good, the delivery time can be months, not weeks, which is very frustrating. I am a very experienced online shopper - have been for years - and their supply chain management is appalling. Ozsale, for example, sells similar items and usually delivers in half the time (not always). An order for Bohemia crystal placed with BE on 30 August is still "Ordered from Supplier", which interpreted means it is still weeks away. No contact from BE about it either. Very reluctant to purchase any further and will stick with Ozsale as a result.
Good products
Very slow delivery, lack of communication.

Decided to give Brands Exclusive a go for the first time and buy a couple of business suits off them in a recent suit sale.

Well after waiting 2 weeks for half the order, the brand delivered was not the same brand advertised to be supplied. In fact, it was made by the same company but what was delivered was their budget brand not the known brand advertised. Secondly, as a two pant suit only received one pant with suit. When I got through to their customer service department (surprised they advertised their number on the web site, extra point...

Like others I am still waiting - it is week 6 now - and waiting. They are very polite about it when I email but still no definite date on which they will post to me and so I must continue to wait and wait.
Of course brands exclusive was almost instantaneous in cashing in my PayPal payment.

So overall rating so far is: fast to take and slow to give.

Just hope the sandals I have apid for are worth it!
Still to find out; staff are polite
Very slow to actually send the goods

Have ordered from BrandsExclusive a few times and other online sales sites. BrandsExclusive always shows up poorly compared to the others. Here are 3 reasons that I'm never coming back.

Firstly, I know all about delivery lead times as I am a frequent sales (consignment) site shopper. So anything up to 4 weeks seems standard, BE is always without fail over 4 weeks. 5, 6 weeks sometimes.

Secondly, I have had at least 2 occasions where they didn't get the complete stock numbers from suppliers and so they have had to refund my money and not ...

As has been mentioned by other reviewers, the delivery time for items is ridiculous. However, bearing in mind the price you pay for those items you can forgive them their leisurely delivery times.

What is unforgivable however is their customer support (or lack of) and complete lack of regard for customers when there is a problem. I recently ordered a couple of rugby shirts off brandsexclusive, as Christmas presents for a couple of friends. I placed the order more than a month in advance of Christmas (knowing of the aforementioned delivery t...

I have recently bought a beautiful silk dress (Gypsy05), advertised with what I thought to be reasonable sale (i.e., more than 60% discount).No need to say that the dress was still expensive ($129 + $9.90). After the purchase,I double-checked the price in the original Gypsy05 website, only to find out that the RRP was much lower than BE advertised, and I think it was around $100 difference. I felt cheated, and emailed BE. The lady I was dealing with appologised,and told me that they get their prices from supliers. I asked to follow this up, as ...

Well I had 5 good experiences, even though the products normally take more than 4 weeks to get to your place, till I had to return a faulty item.
I had to pay 25 dollars to sent things back to them and the postage was not refunded at all!
Very unfair when it was not my fault, but it says that in the return policy of the website. So be careful!

After some of my more recent experiences I have shied away from this site as there are plenty of similar sites that offer the same sales and much better customer service.
It is great to know that you are buying a genuine product when you purchase through BrandsExclusive. I have also found that they don't generally sell out first thing in the morning, unlike some of the other sites, so you may still be able to get a bargain if you don't check the sales until later in the day.
The wait time for delivery is ridiculous. I have never received an ord...

Also have placed orders with BE that have not been up to scratch. The first time 6 weeks passed and then only half the order arrived. They did credit though. After that 3 times ordered the same product, first order only part arrived, and rather late, next time, 6 weeks, no order at all, last time another 4 weeks and no order at all. I kept ordering as I really wanted the product and thought they would get it right rather than making the same blunder, they did credit me but it was a really disappointing experience overall, and it made them look ...