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Brands Exclusive (page 3 of 45)
Purchased item delivery terrible
Purchase online after one despatch terrible by tracking numbers still waiting and keeps say item on the way. Not good.
1 comment
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Returns
Hi I have always been happy with brands exclusive and have received good quality products I. The past. However, I recently sent two enquirers using the iPhone app to return a ring which is poor quality. I haven't had any response. What should I do next?
1 comment
SisiliaBrands Exclusive
Hi Anji
Thank you for taking the time to leave us a review, and please accept our sincerest apologies for the inconvenience caused here.... Read more
We have sent you a private message with a request for the details needed in order to investigate this further. Once your response is received, we will look into this as a matter or urgency. Again, please accept our apologies and we look forward to your response. Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
Bella
- 3 reviews
- 1 like
My favorite site
I have been a customer for several years and have always been happy with products. If there was a problem I simply returned goods and received a credit without any issue. Sometimes the goods take a bit too long to be delivered.
1 comment
Ashleigh PitcherBrands Exclusive
Hi Bella,
Many thanks for taking the time to write your review.... Read more
Great to hear you're loving our site! We'll be sure to continue working on sourcing the best products, and delivering quality service. Have a great weekend. Kind regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
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DiGoulburn Valley, VIC
- 8 reviews
- 8 likes
Just Terrible they mess you around!
I purchased an electrical appliance through BE on receipt of this item it was faulty and not working at all. I contacted BE the next day after receiving this item and advised them that this was faulty - so for weeks and weeks they messed me around - even told me to cut the cord off! Luckily I paid through PayPal and was able to get my money back after raising a dispute! Thank goodness I paid through PayPal otherwise I don't know what would have happened. They claim on their web site that they will pay for return postage when an item is faulty -...Read more
which they have to by law under the consumer affairs guidelines well no nothing - as this was a large heavy item it was expensive to return- so I am not only disappointed - they waisted my time - and it has cost me to return. There is no way I will ever deal with this company again they are dishonest with there returns and promises.3 comments
Ashleigh PitcherBrands Exclusive
Hi Di,
We are so sorry to hear you've had this experience with us, it's definitely not what we want for our members.... Read more
We will send you a private message shortly to request some details, so that we can look into this further. Kind Regards, Brands ExclusiveAshleigh PitcherBrands Exclusive
Hi Di,
Once again, our sincerest apologies in your experience with us. We'd love to help resolve this for you.... Read more
We've sent you a private message requesting some details, if you could kindly reply - we'll follow this up for you right away. Hope to hear from you soon! Kind regards, Brands ExclusiveThank you for your follow up I am extremely happy with the response from Brands Exclusive. I have received a full refund for both the product and return postage.
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JenGreater Melbourne (Inner), VIC
- 18 reviews
- 18 likes
- Verified customer
Appalling Customer Service
I made a purchase with PayPal through the Brands Exclusive App on 03/09/2017. No record of the purchase is in my Brands Exclusive account. I emailed Brands Exclusive Customer Service because their phone number is disconnected to advise them of this with my PayPal receipt attached as evidence. Their email response advised me they received no money and to provide evidence of my purchase. I responded that I contacted PayPal who advised the money was sent and I did provide proof of purchase in my previous email. The funds have been removed from my...Read more
bank account and I have to try and deal with Brands Exclusive through PayPal. This may take weeks before I receive a refund. Be aware of companies that can't be contacted by phone and provide sloppy customer service. This experience is an expensive headache. Thanks to Product Review making contact with Brands Exclusive Customer Management matter was able to be resolved.2 comments
Lux GroupBrands Exclusive
Hi Jen,
Sorry to hear that your experience with our customer service team was not up to standard. ... Read more
We are glad to hear that we were able to assist in resolving this for you, however are very dissapointed as this experience should not have occurred. If there is anything further you need us to look into, or any additional feedback that you would like to provide please do not hesitate to Private message us. Kind Regards, Brands ExclusiveThank you very much for your help and support brandsExclusive. I am happy the matter was resolved.
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Bellamelbourne
don't buy
i purchased shoes online. They were advertised as leather...they are NOT. I paid close to $100 for them and they will accept responsibility. I can't wear them and my shoe repairer can't help either - consequently I have to throw them out. These people are scammers.They are probably the same people that call on your home phone to scam you. Why are they still in business?
1 comment
Lux GroupBrands Exclusive
Hi Bella,
We are very sorry to hear that you have had a negative experience with Brands Exclusive - this is certainly not what we want for our members. ... Read more
A private message will be sent to you requesting further information so we can investigate this asap. Hope to hear from you soon! Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
They are selling fake items
The Versace scarves they are selling are fake, please do not buy. I asked the to provide CLG number to authenticate as the material was a bit off (and the label looks fake as well), they refused to give it to me. I went to Versace store and unfortunately, the scarf was 100% fake. I confronted them about it and the only thing they said was that it is real and if I do not like it I can refund for a credit. I will definitely go through ACCC and Fair Trading.
1 comment
SisiliaBrands Exclusive
Hi Vesh,
Thank you for taking the time to leave us a review, and please accept our sincerest apologies for the inconvenience caused here.... Read more
We have sent you a private message with a request for the details needed in order to investigate this further. Once your response is received, we will look into this as a matter or urgency. Again, please accept our apologies and we look forward to your response. Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
Love Products & A Great Variety
- Online
- Purchasing process great ... Just wish items could be delivered faster.
- Large variety of gifts that are unique.
1 comment
SisiliaBrands Exclusive
Hi Kimmy,
Thank you for taking the time to provide us with your feedback and leaving us a review. ... Read more
We hope to bring you many more products for you to enjoy! Have a wonderful day. Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
jacquisydney
- 3 reviews
- 4 likes
Been waiting for 3 months for a credit for goods
Returned mens clothes size "M" that were actually small small mens that they agreed I could return after requesting I take all items out of bag and measure and supply photos of item, tags and bar codes. I returned as per their instructions and have requested that they supply my $300 plus credit now 4 times. No luck, still no credit since May. I am now going to Dept of fair Trading. This company is a complete con.
3 comments
SisiliaBrands Exclusive
Hi Jacqui,
Our sincerest apologies for the inconvenience caused here.... Read more
Please keep an eye on your inbox as you should receive an email shortly. Kindest Regards Brands ExclusiveThats is exactly what you said 2 months ago. Your company is a complete con, no refunds offered (which by the way is against the law) and you make it impossible to even get a credit. firstly we have t... Read more
o take all items out of bags and measure, take photos of swing tags and bar codes then request credit. After 5 emails since May you are still stuffing me around demanding more and saying the same old "we are sorry and looking into it". well matey, this is Australia, not China and we consumers do have rights, so believe me now I will be going to dept Fair trading, making a formal complaint and demanding MONEY back not store credits.Lux GroupBrands Exclusive
Hi Jacqui,
Again our sincerest apologies for this experience you have had. We will continue to communicate and respond via email in the hope to resolve these issues as promptly as we can.
Kind Regards,
Brands Exclusive
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BevGreater Melbourne (Outer), VIC
- 33 reviews
- 19 likes
VERY DISAPPOINTING
I have purchased from B.E. since it started. Customer service was wonderful when you could phone them. However, this service has ceased. I purchased a Sass and Bide bracelet. When I received it appeared second hand, badly scratched and dirty. I did everything they said but they would not refund. I eventually went through Paypal and received the refund. In their terms they state return postage will be refunded for faulty items. Not true, I have emailed them for the refund for months. They do not respond to the emails nor I have received the ret...Read more
urn postage charge. Very disappointing. August 13th 2017 Update: No More Chances I placed another order with BE. $396.95. When the items arrived 3 side tables arrived they did not match the description. To advertise something as timber and send something that is made from plastic is beyond wrong. When I asked for a refund it was denied. I then contacted Paypal and they found in my favour . However I have to pay for the return postage. This is unfair as BE sold me and many others a fake product. After many years of purchases this will be my last. I am so very annoyed at the deterioration in customer service and product descriptions. January 5th 2018 Update: Getting worse. I thought I would try shopping again with BE. I purchased several tops. I wanted to return one. The return is still pending after a month. I gave the top away. I purchased items in September received them in December. It was a gift. It didn't fit and appeared to have been worn. Asked to return the clothing (over $100). Denied. I have now claimed through Paypal. Have to wait and see how that goes. Never again and I will inform as many people as possible not to shop with you.2 comments
Lux GroupBrands Exclusive
Hi Bev,
Our sincerest apologies for the ongoing issues and experience you have had with Brands Exclusive. This is very dissapointing to hear as we want our members to have the best experience and support possible. ... Read more
So that we can look into your matter urgently, we have sent you a Private message to follow up, we do have some older messages however if you could respond and confirm your details that would be appreciated Hope to hear from you soon! Kind Regards, Brands ExclusiveHi, I did respond to your message. However, the poor standard of service and inferior items are an ongoing issue. Also to return the items to you that were described as timber and were plastic cost $6... Read more
5.25. As Paypal found you at fault, the correct thing to do would be to reimburse me.Similar opinion? Write a review on ProductReview.com.au!
KasscAuckland
Another awful experience
after 2 months of waiting finally got refunded and this time used the credits to buy a few personal items. products arrived after a month and was missing a strap. have emailed customer service and once again like last time no response. i advise people to be wary from shopping online from this site.
1 comment
Lux GroupBrands Exclusive
Hi There,
Sincerest apologies for the experience that you had - It is definitely disappointing to hear this kind of feedback.... Read more
We have sent you a private message requesting more information, once we receive this we will follow up right away. Hope to hear from you soon! Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
K8kate75
- 2 reviews
Products never arrived, nightmare getting a refund.
After three months of waiting for the products I ordered that never arrived, I asked for a refund. That is proving hard to get too!!
2 comments
Lux GroupBrands Exclusive
Hi There,
Our sincerest apologies for the experience that you have had with us recently. ... Read more
We have sent you a private message requesting more information, once we receive this we will follow up right away. Hope to hear from you soon! Kind Regards, Brands ExclusiveLux GroupBrands Exclusive
Hi There,
Once again we are very apologetic for the experience you have had with Brands Exclusive... Read more
So that we can follow this up for you asap, we have requested further information via multiple Private messages. Please respond there so we can assist asap. Hope to hear from you soon! Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
noodleMelbourne
- 13 reviews
- 15 likes
Could be better
I have not bought much from this site and I understand sometime it takes a while to receive the products as they are direct import, which I don't have a problem with.
However their return policy is shocking when something does not fit or meet your expectations, I have stopped buying shoes/clothing from them (no matter how cheap they are) after a few unpleasant experience. Being an online retailer it is impossible for our customers to try before you buy that's why BE needs to work on their return policies! for example offering free returns, l...Read more
ike Styletread (they even waive the shipping cost if you spend over a certain amount). And warehouse returns should be accepted as it is against the law for businesses to tell you or show signs stating that they do not give refunds under any circumstances, including for gifts and during sales. Be aware if you are buying shoes & clothes from BE.1 comment
Lux GroupBrands Exclusive
Hi There,
We're so sorry to hear of your experience that you have had with Luxury Escapes - it is definitely disappointing to hear... Read more
Thank you for taking the time to contact us, we want to ensure that every experience is a great one so we do appreciate you providing this feedback on our returns process. We will follow up on each of these points and look into how we can make some changes. In regards to your experience with Brands Exclusive we want to ensure that this was handled as efficiently as possible so have sent you a private message. If you could respond there that would be appreciated. Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
SandySydney
- 2 reviews
- 2 likes
Gone downhill
I have been a customer of BE for more or less 7 years and the company is a hit and miss affair. However, their customer service and delivery has really gone downhill recently. Ordered products the middle of June 2017, emailed twice in July re delivery but it is now August and still no products received! Wake up BE, the way you are going, you will lose most of your customers and I will probably be one of them :(
1 comment
Lux GroupBrands Exclusive
Hi There,
We are so sorry to hear that you have had this experience with us... Read more
So that we can follow this up for you asap, we have requested further information via Private message. Please respond there so we can assist. Hope to hear from you soon! Kind Regards, Brands Exclusive SupportSimilar opinion? Write a review on ProductReview.com.au!
Terrible service
2 sets sheets both falling apart and customer service keep looking into it. Beware of companies without phone numbers so you can't contact them. This company needs to be investigated further.
1 comment
Lux GroupBrands Exclusive
Hi Karen,
Thank you for taking the time to leave us a review! Sincerest apologies for the experience you have received from our support team, it is definitely disappointing to hear... Read more
We have your details and are looking into this issue for you right away. If you could keep an eye on your emails as we will update you here. Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
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disillusioned
- 3 reviews
- 2 likes
Disappointing and getting worse
Have been using Brands Exclusive for years (off and on) and whilst there were bargains to be had years ago the quality and service has deteriorated to the point that I wonder why I bother any more. Items are made to look much better than they are in real life. The delivery times are excruciatingly long. The sizing information is often impossible to make an accurate assessment. The only way to use BE is to know the brand you are buying, be absolutely certain what size to buy, read all the print carefully and don't go by the pictures, review a product carefully and research the actual price and then you may receive something that you are happy with. If any doubt go without!
1 comment
Lux GroupBrands Exclusive
Hi There,
We are so sorry to hear that you have had this experience with us... Read more
So that we can follow this up for you asap, we have requested further information via Private message. Please respond there so we can assist. Hope to hear from you soon! Kind Regards, Brands Exclusive SupportSimilar opinion? Write a review on ProductReview.com.au!
GloriaSydney
- Verified customer
Scam
First of all I have sent emails for tracking my orde I placed 2 weeks ago and no one gotten back to me. There's no bloody contact number and I'm about to come down to the Warehouse in Lidcombe myself to pick it up myself. Some better get back to asap
1 comment
Lux GroupBrands Exclusive
Hi Gloria,
Our sincerest apologies for the inconvenience and lack of support you have received with your recent order with us! It is definitely dissapointing to hear as we like our customers to have the best experience possible. ... Read more
We have sent you a private message, if you could reply there that would be appreciated Kind regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
VesnaCanberra
Don't dare to buy from them this site is a nightmare!
I made order on 10 July and it was meant to be dispatched and arrive 18 July to 1 August. As it's not dispatched yet and it's already late i tried contacting them on every possible way and i get answered that they will follow up. Didn't hear anything back from them, their customer service team it's the most ignorant team ever. They simply take your money and don't care after. No response whatsoever
Please don't buy. Give your money to Ozsale or ASOS where you can count on their customer service team at any moment because they respond in a second.
Brands exclusive i hope you will close the business soon because I'll make sure everyone i know finds out about how "good" you are!
1 comment
Lux GroupBrands Exclusive
Hi Vesna,
We are very sorry to hear that you have had this experience with us and apologise for any inconvenience this has caused. ... Read more
After following this up, we have had confirmation that our support team have been in touch with you and assisted here. If this is not the case please let us know right away so we can get onto this immediately. Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
donnapalmerston north
still waiting............................
I purchased an item and it is now overdue. I messaged BE a few days ago and of course got no response and now it appears I cannot even get the stupid website to send another email it appears to be broken so I am using this method to raise someone. frustrating!
3 comments
Lux GroupBrands Exclusive
Hi Donna,
Sincerest apologies for the delay with your order as well as the lack of response from our support team. ... Read more
So that we can follow up we have sent a private message requesting further details. If you could respond there that would be appreciated. Kind Regards, Brands Exclusivethank you for your response but your promise that BE support team would get back to me 2 days ago has not happened at all. my email is still unanswered. one of the parcels as arrived but the other is... Read more
still not here and is overdue. customer support is absolutely awful. wont use this site againLux GroupBrands Exclusive
Hi Donna,
Our sincerest apologies, we are looking into what has happened here and will request someone urgently contact you. ... Read more
It is very disspapointing and we completely agree that the support you have received is not satisfactory. We will touch base shortly and do our best to resolve this as promptly as possible. Kind Regards, Brands ExclusiveSimilar opinion? Write a review on ProductReview.com.au!
Worst customer service - worst shipping times - worst site - DO NOT BUY
I purchased my order on the 15/06/2017 – it has now been a month and a half and the warehouse has still not dispatched my order.
The first week I got told my order wasn’t in stock and it will be by the second week.
The second week I was told it would then be in stock the following week.
The following week I was then told it would be instock next week.
The next week I was told, again It will be the following week.
This went on for another two weeks and then finally apparently my stock Arrived, only after mentioning I made an official c...Read more
1 comment
Lux GroupBrands Exclusive
Hi Jasmine,
Thank you for providing the review and sincerest apologies for the concerns you have addrsssed in your feedback.
... Read more
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Questions & Answers
Beckylee J.asked
So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything
1 answer
Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.
Tarineasked
I work for a fashion label, we are interested in moving stock on Brands Exclusive.
Can a representative please contact me.
No answers
Janice L.asked
I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice
No answers
Details
Category | Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | No |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Variety of Labels |
Buy Now, Pay Later Options | AfterPay |
Type of Footwear Offered | Casual & Dress Shoes and Exercise & Sport Shoes |
Clothing Type | Activewear, Children and General / Everyday |
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SisiliaBrands Exclusive
Hi Van,
I hope this quick note finds you well, and please accept our sincerest apologies for the inconvenience caused here.... Read more
We have sent you a private message with a request for the details needed in order to track your item and come back to you with an update/resolution. Once your response is received, we will look into this as a matter or urgency. Again, please accept our apologies and we look forward to your response. Kind Regards, Brands Exclusive