Just Terrible they mess you around!
I purchased an electrical appliance through BE on receipt of this item it was faulty and not working at all. I contacted BE the next day after receiving this item and advised them that this was faulty - so for weeks and weeks they messed me around - even told me to cut the cord off! Luckily I paid through PayPal and was able to get my money back after raising a dispute! Thank goodness I paid through PayPal otherwise I don't know what would have happened. They claim on their web site that they will pay for return postage when an item is faulty -...which they have to by law under the consumer affairs guidelines well no nothing - as this was a large heavy item it was expensive to return- so I am not only disappointed - they waisted my time - and it has cost me to return. There is no way I will ever deal with this company again they are dishonest with there returns and promises.
- Verified customer
Appalling Customer Service
I made a purchase with PayPal through the Brands Exclusive App on 03/09/2017. No record of the purchase is in my Brands Exclusive account. I emailed Brands Exclusive Customer Service because their phone number is disconnected to advise them of this with my PayPal receipt attached as evidence. Their email response advised me they received no money and to provide evidence of my purchase. I responded that I contacted PayPal who advised the money was sent and I did provide proof of purchase in my previous email. The funds have been removed from my...bank account and I have to try and deal with Brands Exclusive through PayPal. This may take weeks before I receive a refund. Be aware of companies that can't be contacted by phone and provide sloppy customer service. This experience is an expensive headache. Thanks to Product Review making contact with Brands Exclusive Customer Management matter was able to be resolved.
i purchased shoes online. They were advertised as leather...they are NOT. I paid close to $100 for them and they will accept responsibility. I can't wear them and my shoe repairer can't help either - consequently I have to throw them out. These people are scammers.They are probably the same people that call on your home phone to scam you. Why are they still in business?
They are selling fake items
The Versace scarves they are selling are fake, please do not buy. I asked the to provide CLG number to authenticate as the material was a bit off (and the label looks fake as well), they refused to give it to me. I went to Versace store and unfortunately, the scarf was 100% fake. I confronted them about it and the only thing they said was that it is real and if I do not like it I can refund for a credit. I will definitely go through ACCC and Fair Trading.
Been waiting for 3 months for a credit for goods
Returned mens clothes size "M" that were actually small small mens that they agreed I could return after requesting I take all items out of bag and measure and supply photos of item, tags and bar codes. I returned as per their instructions and have requested that they supply my $300 plus credit now 4 times. No luck, still no credit since May. I am now going to Dept of fair Trading. This company is a complete con.
I have purchased from B.E. since it started. Customer service was wonderful when you could phone them. However, this service has ceased. I purchased a Sass and Bide bracelet. When I received it appeared second hand, badly scratched and dirty. I did everything they said but they would not refund. I eventually went through Paypal and received the refund. In their terms they state return postage will be refunded for faulty items. Not true, I have emailed them for the refund for months. They do not respond to the emails nor I have received the ret...urn postage charge. Very disappointing. August 13th 2017 Update: No More Chances I placed another order with BE. $396.95. When the items arrived 3 side tables arrived they did not match the description. To advertise something as timber and send something that is made from plastic is beyond wrong. When I asked for a refund it was denied. I then contacted Paypal and they found in my favour . However I have to pay for the return postage. This is unfair as BE sold me and many others a fake product. After many years of purchases this will be my last. I am so very annoyed at the deterioration in customer service and product descriptions. January 5th 2018 Update: Getting worse. I thought I would try shopping again with BE. I purchased several tops. I wanted to return one. The return is still pending after a month. I gave the top away. I purchased items in September received them in December. It was a gift. It didn't fit and appeared to have been worn. Asked to return the clothing (over $100). Denied. I have now claimed through Paypal. Have to wait and see how that goes. Never again and I will inform as many people as possible not to shop with you.
Another awful experience
after 2 months of waiting finally got refunded and this time used the credits to buy a few personal items. products arrived after a month and was missing a strap. have emailed customer service and once again like last time no response. i advise people to be wary from shopping online from this site.
Could be better
I have not bought much from this site and I understand sometime it takes a while to receive the products as they are direct import, which I don't have a problem with.
However their return policy is shocking when something does not fit or meet your expectations, I have stopped buying shoes/clothing from them (no matter how cheap they are) after a few unpleasant experience. Being an online retailer it is impossible for our customers to try before you buy that's why BE needs to work on their return policies! for example offering free returns, l...ike Styletread (they even waive the shipping cost if you spend over a certain amount). And warehouse returns should be accepted as it is against the law for businesses to tell you or show signs stating that they do not give refunds under any circumstances, including for gifts and during sales. Be aware if you are buying shoes & clothes from BE.
I have been a customer of BE for more or less 7 years and the company is a hit and miss affair. However, their customer service and delivery has really gone downhill recently. Ordered products the middle of June 2017, emailed twice in July re delivery but it is now August and still no products received! Wake up BE, the way you are going, you will lose most of your customers and I will probably be one of them :(
Disappointing and getting worse
Have been using Brands Exclusive for years (off and on) and whilst there were bargains to be had years ago the quality and service has deteriorated to the point that I wonder why I bother any more. Items are made to look much better than they are in real life. The delivery times are excruciatingly long. The sizing information is often impossible to make an accurate assessment. The only way to use BE is to know the brand you are buying, be absolutely certain what size to buy, read all the print carefully and don't go by the pictures, review a product carefully and research the actual price and then you may receive something that you are happy with. If any doubt go without!
Don't dare to buy from them this site is a nightmare!
I made order on 10 July and it was meant to be dispatched and arrive 18 July to 1 August. As it's not dispatched yet and it's already late i tried contacting them on every possible way and i get answered that they will follow up. Didn't hear anything back from them, their customer service team it's the most ignorant team ever. They simply take your money and don't care after. No response whatsoever
Please don't buy. Give your money to Ozsale or ASOS where you can count on their customer service team at any moment because they respond in a second.
Brands exclusive i hope you will close the business soon because I'll make sure everyone i know finds out about how "good" you are!
I purchased an item and it is now overdue. I messaged BE a few days ago and of course got no response and now it appears I cannot even get the stupid website to send another email it appears to be broken so I am using this method to raise someone. frustrating!
Worst customer service - worst shipping times - worst site - DO NOT BUY
I purchased my order on the 15/06/2017 – it has now been a month and a half and the warehouse has still not dispatched my order.
The first week I got told my order wasn’t in stock and it will be by the second week.
The second week I was told it would then be in stock the following week.
The following week I was then told it would be instock next week.
The next week I was told, again It will be the following week.
This went on for another two weeks and then finally apparently my stock Arrived, only after mentioning I made an official c...
Questions & Answers
I work for a fashion label, we are interested in moving stock on Brands Exclusive.
Can a representative please contact me.
I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes|
|Clothing Type||Activewear, Children and General / Everyday|
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