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Brands Exclusive

Brands Exclusive (page 3 of 36)

3.2 from 889 reviews · View Statistics
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Reviews

  • Product Quality
    3.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Sizing
  • Product Appearance As advertised (1) · Not as advertised (0)
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Kassc
KasscAuckland

Another awful experience

published

after 2 months of waiting finally got refunded and this time used the credits to buy a few personal items. products arrived after a month and was missing a strap. have emailed customer service and once again like last time no response. i advise people to be wary from shopping online from this site.

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K8kate75
K8kate75
  • 2 reviews

Products never arrived, nightmare getting a refund.

published

After three months of waiting for the products I ordered that never arrived, I asked for a refund. That is proving hard to get too!!

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noodle
noodleMelbourne
  • 13 reviews
  • 15 likes

Could be better

published
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Sandy
SandySydney
  • 2 reviews
  • 2 likes

Gone downhill

published

I have been a customer of BE for more or less 7 years and the company is a hit and miss affair. However, their customer service and delivery has really gone downhill recently. Ordered products the middle of June 2017, emailed twice in July re delivery but it is now August and still no products received! Wake up BE, the way you are going, you will lose most of your customers and I will probably be one of them :(

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Terrible service

published

2 sets sheets both falling apart and customer service keep looking into it. Beware of companies without phone numbers so you can't contact them. This company needs to be investigated further.

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disillusioned
disillusioned
  • 3 reviews
  • 2 likes

Disappointing and getting worse

published

Have been using Brands Exclusive for years (off and on) and whilst there were bargains to be had years ago the quality and service has deteriorated to the point that I wonder why I bother any more. Items are made to look much better than they are in real life. The delivery times are excruciatingly long. The sizing information is often impossible to make an accurate assessment. The only way to use BE is to know the brand you are buying, be absolutely certain what size to buy, read all the print carefully and don't go by the pictures, review a product carefully and research the actual price and then you may receive something that you are happy with. If any doubt go without!

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Gloria
GloriaSydney
  • Verified

Scam

published

First of all I have sent emails for tracking my orde I placed 2 weeks ago and no one gotten back to me. There's no bloody contact number and I'm about to come down to the Warehouse in Lidcombe myself to pick it up myself. Some better get back to asap

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Vesna
VesnaCanberra

Don't dare to buy from them this site is a nightmare!

published

I made order on 10 July and it was meant to be dispatched and arrive 18 July to 1 August. As it's not dispatched yet and it's already late i tried contacting them on every possible way and i get answered that they will follow up. Didn't hear anything back from them, their customer service team it's the most ignorant team ever. They simply take your money and don't care after. No response whatsoever
Please don't buy. Give your money to Ozsale or ASOS where you can count on their customer service team at any moment because they respond in a second.
Brands exclusive i hope you will close the business soon because I'll make sure everyone i know finds out about how "good" you are!

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donna
donnapalmerston north

still waiting............................

published

I purchased an item and it is now overdue. I messaged BE a few days ago and of course got no response and now it appears I cannot even get the stupid website to send another email it appears to be broken so I am using this method to raise someone. frustrating!

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donna
donna
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Worst customer service - worst shipping times - worst site - DO NOT BUY

published
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Macy B.
Macy B.
  • 3 reviews

Not bad at all.

published
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Three orders that never arrived - and I had to chase them to get a refund 2&1/2 months later

published

I ordered three different orders within a week of one another for different sales and then waited. And waited. And waited. All three had blowouts on their delivery estimates of around a month but still I waited. Finally, when I got tired of waiting I enquired about the orders. Apparently they all were unable to be fulfilled. But I had to send multiple enquiries before they actually let me know that this was the case for all three orders. Essentially they took my money, sat on it for over 2 months and only gave it back when I complained. This is a scam.

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Sophie
SophieSydney, NSW
  • 11 reviews
  • 2 likes

Middle of the road

published
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eleni
elenisydney
  • 3 reviews
  • Verified

Terrible customer service

published
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HarleenT
HarleenTNew Zealand

WHERE ARE MY ORDERS? WHY SILENT?

published

In regard to Order Nos. 1000_3123654 and 3210900 made on 22nd May and 21st June 2017. The expected delivery dates for both have been long past, but they are not even shipped yet. I have contacted you 4 times since 4th July and as of today 12th July, still have not got a response. I cannot cancel my order because they are deemed to be "in progress".

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Change of mind is not shoes too big!

published

Purchased 3 pairs of shoes all of which are the wrong size.very big for the sizing. I had read the returns policy and thought i could return if unsuitable.however cannot as its a 'warehouse' sale. Not even a credit offered. It is not right and very poor service as its classed as change of mind...ah no..theyre too big.
Be very careful when selecting goods. Poor policy.

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R.R
R.R
  • 2 reviews
  • 2 likes

Terrible!

published

I ordered some nail polish and hair care products, sent the nail polish which was the cheapest item on the list and was sent about two weeks later. I am STILL waiting for my order and have demanded a refund however they still have not credited into my bank account. They make continual excuses and am disgusted that this place is still even operates. I will never again order from these people and am getting consumer affairs involved as I want my money back!

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Lisa A
Lisa AGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like
  • Verified

A Complete Waste of My Time!

published

Placed an order a month ago. When order not received I contacted Brands Exclusive to be told my order would be received in 5-7 business days. The next day they cancelled the order, blaming the supplier. I am told I will get a full refund and if I don't receive it promptly I will write another review. Waste of time.

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Hally
HallySydney
  • 5 reviews
  • 2 likes

Solid company

published
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Melanie
Melanie
  • 2 reviews
  • 1 like

Wrong item sent. Yet again!!!

published

Ordered a 210cm plant. Got one half that size. I've tried contacting BE however last time this happened it took weeks to rectify and fair trade had to be involved. Hoping this is sorted reasonably fast...

Melanie
Melanie

Just got the second half of my order. Another plant is wrong. I ordered 119cm. I got one that's about 60cm....

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Terrible Customer Service

published

I have sent back 4 item and I know they received the items through postal tracking and still not received credit. Items sent back 4 weeks ago

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Stefan
StefanSydney, NSW
  • 10 reviews
  • 10 likes
  • Verified

No customer service, no refund after items returned

published

I have returned three orders at the end of April and still have not yet received a refund (or a credit) or an email from BE that they have received the stock.
I have emailed them but no reply.

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Royalhouse
RoyalhouseAdelaide
  • 3 reviews
  • 2 likes

Poor Customer Service

published
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Another Nightmare!

published

Do not order! I have ordered a few times over the years with Brands Exclusive, after receiving damaged stock 2 years ago and terrible customer service, I swore I would never order again! I caved, my current order is still sitting as pending and I ordered the items 2 months ago! Have emailed with no response, this company should not be operating.

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DREADFUL - DON'T GO THERE

published

I would definitely not recommend Brands Exclusive as a shopping experience. No one will respond to my emails. Paid $200.00 and they have not delivered the goods

I have contacted PBT Couriers. PBT Couriers advise the tracking
number Brands Exclusive gave on 1 June 2017 does not exist in their system

You previously advised." Order No. 1000_3089983 from
brandsexclusive.co.nz has been shipped via PBT COURIERS service on
2017-06-01T00:34:08.

Brands exclusive customer support will not respond to my previous two emails of asking why the PBT tracking number is not valid.

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Page 3 of 36

Questions & Answers

Beckylee J.
Beckylee J.asked

So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything

1 answer
Robbed
Robbed

Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.

Tarine
Tarineasked

I work for a fashion label, we are interested in moving stock on Brands Exclusive.

Can a representative please contact me.

No answers
Janice L.
Janice L.asked

I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice

No answers
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Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
Clothing TypeActivewear, Children and General / Everyday
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