Another awful experience
after 2 months of waiting finally got refunded and this time used the credits to buy a few personal items. products arrived after a month and was missing a strap. have emailed customer service and once again like last time no response. i advise people to be wary from shopping online from this site.
Products never arrived, nightmare getting a refund.
After three months of waiting for the products I ordered that never arrived, I asked for a refund. That is proving hard to get too!!
Could be better
I have not bought much from this site and I understand sometime it takes a while to receive the products as they are direct import, which I don't have a problem with.
However their return policy is shocking when something does not fit or meet your expectations, I have stopped buying shoes/clothing from them (no matter how cheap they are) after a few unpleasant experience. Being an online retailer it is impossible for our customers to try before you buy that's why BE needs to work on their return policies! for example offering free returns, l...ike Styletread (they even waive the shipping cost if you spend over a certain amount). And warehouse returns should be accepted as it is against the law for businesses to tell you or show signs stating that they do not give refunds under any circumstances, including for gifts and during sales. Be aware if you are buying shoes & clothes from BE.
I have been a customer of BE for more or less 7 years and the company is a hit and miss affair. However, their customer service and delivery has really gone downhill recently. Ordered products the middle of June 2017, emailed twice in July re delivery but it is now August and still no products received! Wake up BE, the way you are going, you will lose most of your customers and I will probably be one of them :(
2 sets sheets both falling apart and customer service keep looking into it. Beware of companies without phone numbers so you can't contact them. This company needs to be investigated further.
Disappointing and getting worse
Have been using Brands Exclusive for years (off and on) and whilst there were bargains to be had years ago the quality and service has deteriorated to the point that I wonder why I bother any more. Items are made to look much better than they are in real life. The delivery times are excruciatingly long. The sizing information is often impossible to make an accurate assessment. The only way to use BE is to know the brand you are buying, be absolutely certain what size to buy, read all the print carefully and don't go by the pictures, review a product carefully and research the actual price and then you may receive something that you are happy with. If any doubt go without!
First of all I have sent emails for tracking my orde I placed 2 weeks ago and no one gotten back to me. There's no bloody contact number and I'm about to come down to the Warehouse in Lidcombe myself to pick it up myself. Some better get back to asap
Don't dare to buy from them this site is a nightmare!
I made order on 10 July and it was meant to be dispatched and arrive 18 July to 1 August. As it's not dispatched yet and it's already late i tried contacting them on every possible way and i get answered that they will follow up. Didn't hear anything back from them, their customer service team it's the most ignorant team ever. They simply take your money and don't care after. No response whatsoever
Please don't buy. Give your money to Ozsale or ASOS where you can count on their customer service team at any moment because they respond in a second.
Brands exclusive i hope you will close the business soon because I'll make sure everyone i know finds out about how "good" you are!
I purchased an item and it is now overdue. I messaged BE a few days ago and of course got no response and now it appears I cannot even get the stupid website to send another email it appears to be broken so I am using this method to raise someone. frustrating!
Worst customer service - worst shipping times - worst site - DO NOT BUY
I purchased my order on the 15/06/2017 – it has now been a month and a half and the warehouse has still not dispatched my order.
The first week I got told my order wasn’t in stock and it will be by the second week.
The second week I was told it would then be in stock the following week.
The following week I was then told it would be instock next week.
The next week I was told, again It will be the following week.
This went on for another two weeks and then finally apparently my stock Arrived, only after mentioning I made an official c...
Not bad at all.
I have started to shop with Brands Exclusive about 3 years ago .I have bought many items, from clothes to shoes and pots etc. It is true that their sizing is far from perfect. Out of all of the items I have ordered there were a few that was damaged, but I have always gotten my refund ( and in the case of damaged items I never had to send it back) in a very short time and also answers within a few days. I buy about 90% of my clothes on this site and while it is not always perfect in sizing the quality is good. Also , when they cancelled an o...rder they have apologized and given me a 10 dollar voucher and put my money back into my bank account .My recommendation would be only with the sizing , they should ask all the different brands to measure and give their sizes according to Australian sizing guidelines ,especially on shoes! I know we all have different experiences but mine so far has been good and I felt like sharing it after reading all the negative ones.Probably my biggest no is with the posting, ordering 4 different items and being woken up 4 times by the delivery man is not much fun and to be truthful many times keeps me from ordering.
Three orders that never arrived - and I had to chase them to get a refund 2&1/2 months later
I ordered three different orders within a week of one another for different sales and then waited. And waited. And waited. All three had blowouts on their delivery estimates of around a month but still I waited. Finally, when I got tired of waiting I enquired about the orders. Apparently they all were unable to be fulfilled. But I had to send multiple enquiries before they actually let me know that this was the case for all three orders. Essentially they took my money, sat on it for over 2 months and only gave it back when I complained. This is a scam.
Middle of the road
I have been using BE for a number of years now, to be quite fair this online shop is not too bad, there are negatives & positives to be said. I hardly buy any clothing from BE anymore, the sizing is completely a hit or miss, and of course you are out of pocket with any courier charges if you choose to return the item. I've had items delivered and they have been damaged, but have been packed securely, makes me wonder if the packagers are just mindlessly just throwing without care?! The BE representatives that I have dealt with have been very go...od with email contact and issues resolved fairly fast, although there has been times I have been given a store credit voucher instead of a full refund, it really should be the customers option of whether they want a store credit or a complete refund. BE you would of received a higher rating but your time delivery on your sales takes way too long. There have been occasions where I've had to wait 6 wks and longer to get my order and other times delivered within 3 days, all depends on time of the sale ending and how quick the supplier takes stock of delivery. There is a lot of repetitive items on BE so if you missed it once you can be sure to see it again for sale, so it becomes ... boring. Positives, well you are getting brand products at a very discount price but honestly there are some brands on BE that I've never heard of, I must not be up to speed with trends lol. But nothing beats walking into a shop, where you can touch & see exactly what you are getting. Okay, It's a good website to browse, if you want, do your homework, investigate the product and then compare it to BE and you can be the judge if you stumbled onto a bargain.
Terrible customer service
I have had an ongoing issue with a product I purchased in may - I have copied my last email to customer service that I sent again. The so called support has been terrible, you are lucky to get a sporadic reply, and then you actually get very little information. The order I'm waiting on has 2 items, as far as I can make out 2 products have been at the warehouse for over a month, but I item has not shown up yet. I have sent 1/2 dozen email to support, you would have thought after being so unhappy that they would have sent the first 2 items and ...then when the last one arrived, 2 months late, they could have sent that one out later.! BE you do not have clear policies that transcend to your on line shop, if the next date of goods to be sent is June 14, and then after much chasing up of my own someone finally tells me well actually it will be July 17th - then something is very wrong in your business model! At least when you had your customer service people in Australia we would get answers back within 24 hours, now we wait a week, and even if I reply back within 10 minutes I still did not get a reply for another week. I'm extremely frustrated and now worried about the last few orders that I placed, will I ever actually see these items in 2017.... Dear ..., Please see my invoice order for the very late products I’m still waiting for. As you can see on the invoice it clearly states June est delivery not July. Your last email said that it was only the magnets that you are still waiting on, so I'm assuming that the wall hanging and clutch was waiting to be sent. If that is the case why can’t the 2 items you already have be sent to me and the magnets sent at a later date? Considering how much angst this one delivery has caused me, that would be the least you could do for me. Please confirm and reply.
WHERE ARE MY ORDERS? WHY SILENT?
In regard to Order Nos. 1000_3123654 and 3210900 made on 22nd May and 21st June 2017. The expected delivery dates for both have been long past, but they are not even shipped yet. I have contacted you 4 times since 4th July and as of today 12th July, still have not got a response. I cannot cancel my order because they are deemed to be "in progress".
Change of mind is not shoes too big!
Purchased 3 pairs of shoes all of which are the wrong size.very big for the sizing. I had read the returns policy and thought i could return if unsuitable.however cannot as its a 'warehouse' sale. Not even a credit offered. It is not right and very poor service as its classed as change of mind...ah no..theyre too big.
Be very careful when selecting goods. Poor policy.
I ordered some nail polish and hair care products, sent the nail polish which was the cheapest item on the list and was sent about two weeks later. I am STILL waiting for my order and have demanded a refund however they still have not credited into my bank account. They make continual excuses and am disgusted that this place is still even operates. I will never again order from these people and am getting consumer affairs involved as I want my money back!
A Complete Waste of My Time!
Placed an order a month ago. When order not received I contacted Brands Exclusive to be told my order would be received in 5-7 business days. The next day they cancelled the order, blaming the supplier. I am told I will get a full refund and if I don't receive it promptly I will write another review. Waste of time.
Reading a lot of the other reviews on this site, I believe that they are quite unfair. This is a good service.
Brands Exclusive is a "middle man" meaning that when you place an order, they then need to acquire it from the supplier, which is why delivery and returns are generally slow. However BE warn customers of this.
I have been shopping with them for around 5 years now, and, while I have occasionally had to return items, their customer service is prompt and they are reasonable and consumer orientated.
IMPORTANT: If there is BE rep re...ading this review please take note. Please stop using Star Track as a delivery service. They do not ever attempt delivery, and I have started ordering from other companies which use a courier that actually rings my doorbell.
Wrong item sent. Yet again!!!
Ordered a 210cm plant. Got one half that size. I've tried contacting BE however last time this happened it took weeks to rectify and fair trade had to be involved. Hoping this is sorted reasonably fast...
Terrible Customer Service
I have sent back 4 item and I know they received the items through postal tracking and still not received credit. Items sent back 4 weeks ago
No customer service, no refund after items returned
I have returned three orders at the end of April and still have not yet received a refund (or a credit) or an email from BE that they have received the stock.
I have emailed them but no reply.
Poor Customer Service
I have been a customer of Brands Exclusive for several years and until recently would have given them a good rating. I have recently had four purchases delivered in the wrong size. The items sent were not what was ordered. It is their lack of an acceptable response to my concerns that disappoints me. Two pairs of boots supposedly size 37EU or 6 AU were delivered in size 6 US./36 EU. I shirt ordered in Large, size 12 received. I set of Mega Queen sheets ordered, delivered with 3 different sizes on the pack, turn out to be King. I have sent...messages to their Customer Service Team asking for postage be paid by Brands Exclusive to return these items only to be told to take a photo and submit a return request. I cannot photograph a sicker bearing the size of the boots as it does not show up in a photo. The sheets bear 3 different sizes on the sticker and I won't pay postage on the T-shirt. Brands Exclusive you have dropped your standards and become less that customer friendly, I will not be recommending your site to friends in future.
Do not order! I have ordered a few times over the years with Brands Exclusive, after receiving damaged stock 2 years ago and terrible customer service, I swore I would never order again! I caved, my current order is still sitting as pending and I ordered the items 2 months ago! Have emailed with no response, this company should not be operating.
DREADFUL - DON'T GO THERE
I would definitely not recommend Brands Exclusive as a shopping experience. No one will respond to my emails. Paid $200.00 and they have not delivered the goods
I have contacted PBT Couriers. PBT Couriers advise the tracking
number Brands Exclusive gave on 1 June 2017 does not exist in their system
You previously advised." Order No. 1000_3089983 from
brandsexclusive.co.nz has been shipped via PBT COURIERS service on
Brands exclusive customer support will not respond to my previous two emails of asking why the PBT tracking number is not valid.
Questions & Answers
So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything
Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.
I work for a fashion label, we are interested in moving stock on Brands Exclusive.
Can a representative please contact me.
I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice
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|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes|
|Clothing Type||Activewear, Children and General / Everyday|
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