Don't dare to buy from them this site is a nightmare!
I made order on 10 July and it was meant to be dispatched and arrive 18 July to 1 August. As it's not dispatched yet and it's already late i tried contacting them on every possible way and i get answered that they will follow up. Didn't hear anything back from them, their customer service team it's the most ignorant team ever. They simply take your money and don't care after. No response whatsoever
Please don't buy. Give your money to Ozsale or ASOS where you can count on their customer service team at any moment because they respond in a second.
Brands exclusive i hope you will close the business soon because I'll make sure everyone i know finds out about how "good" you are!
Worst customer service - worst shipping times - worst site - DO NOT BUY
I purchased my order on the 15/06/2017 – it has now been a month and a half and the warehouse has still not dispatched my order.
The first week I got told my order wasn’t in stock and it will be by the second week.
The second week I was told it would then be in stock the following week.
The following week I was then told it would be instock next week.
The next week I was told, again It will be the following week.
This went on for another two weeks and then finally apparently my stock Arrived, only after mentioning I made an official c...
Not bad at all.
I have started to shop with Brands Exclusive about 3 years ago .I have bought many items, from clothes to shoes and pots etc. It is true that their sizing is far from perfect. Out of all of the items I have ordered there were a few that was damaged, but I have always gotten my refund ( and in the case of damaged items I never had to send it back) in a very short time and also answers within a few days. I buy about 90% of my clothes on this site and while it is not always perfect in sizing the quality is good. Also , when they cancelled an o...rder they have apologized and given me a 10 dollar voucher and put my money back into my bank account .My recommendation would be only with the sizing , they should ask all the different brands to measure and give their sizes according to Australian sizing guidelines ,especially on shoes! I know we all have different experiences but mine so far has been good and I felt like sharing it after reading all the negative ones.Probably my biggest no is with the posting, ordering 4 different items and being woken up 4 times by the delivery man is not much fun and to be truthful many times keeps me from ordering.
Three orders that never arrived - and I had to chase them to get a refund 2&1/2 months later
I ordered three different orders within a week of one another for different sales and then waited. And waited. And waited. All three had blowouts on their delivery estimates of around a month but still I waited. Finally, when I got tired of waiting I enquired about the orders. Apparently they all were unable to be fulfilled. But I had to send multiple enquiries before they actually let me know that this was the case for all three orders. Essentially they took my money, sat on it for over 2 months and only gave it back when I complained. This is a scam.
Terrible customer service
I have had an ongoing issue with a product I purchased in may - I have copied my last email to customer service that I sent again. The so called support has been terrible, you are lucky to get a sporadic reply, and then you actually get very little information. The order I'm waiting on has 2 items, as far as I can make out 2 products have been at the warehouse for over a month, but I item has not shown up yet. I have sent 1/2 dozen email to support, you would have thought after being so unhappy that they would have sent the first 2 items and ...then when the last one arrived, 2 months late, they could have sent that one out later.! BE you do not have clear policies that transcend to your on line shop, if the next date of goods to be sent is June 14, and then after much chasing up of my own someone finally tells me well actually it will be July 17th - then something is very wrong in your business model! At least when you had your customer service people in Australia we would get answers back within 24 hours, now we wait a week, and even if I reply back within 10 minutes I still did not get a reply for another week. I'm extremely frustrated and now worried about the last few orders that I placed, will I ever actually see these items in 2017.... Dear ..., Please see my invoice order for the very late products I’m still waiting for. As you can see on the invoice it clearly states June est delivery not July. Your last email said that it was only the magnets that you are still waiting on, so I'm assuming that the wall hanging and clutch was waiting to be sent. If that is the case why can’t the 2 items you already have be sent to me and the magnets sent at a later date? Considering how much angst this one delivery has caused me, that would be the least you could do for me. Please confirm and reply.
WHERE ARE MY ORDERS? WHY SILENT?
In regard to Order Nos. 1000_3123654 and 3210900 made on 22nd May and 21st June 2017. The expected delivery dates for both have been long past, but they are not even shipped yet. I have contacted you 4 times since 4th July and as of today 12th July, still have not got a response. I cannot cancel my order because they are deemed to be "in progress".
Change of mind is not shoes too big!
Purchased 3 pairs of shoes all of which are the wrong size.very big for the sizing. I had read the returns policy and thought i could return if unsuitable.however cannot as its a 'warehouse' sale. Not even a credit offered. It is not right and very poor service as its classed as change of mind...ah no..theyre too big.
Be very careful when selecting goods. Poor policy.
I ordered some nail polish and hair care products, sent the nail polish which was the cheapest item on the list and was sent about two weeks later. I am STILL waiting for my order and have demanded a refund however they still have not credited into my bank account. They make continual excuses and am disgusted that this place is still even operates. I will never again order from these people and am getting consumer affairs involved as I want my money back!
A Complete Waste of My Time!
Placed an order a month ago. When order not received I contacted Brands Exclusive to be told my order would be received in 5-7 business days. The next day they cancelled the order, blaming the supplier. I am told I will get a full refund and if I don't receive it promptly I will write another review. Waste of time.
Wrong item sent. Yet again!!!
Ordered a 210cm plant. Got one half that size. I've tried contacting BE however last time this happened it took weeks to rectify and fair trade had to be involved. Hoping this is sorted reasonably fast...
Terrible Customer Service
I have sent back 4 item and I know they received the items through postal tracking and still not received credit. Items sent back 4 weeks ago
No customer service, no refund after items returned
I have returned three orders at the end of April and still have not yet received a refund (or a credit) or an email from BE that they have received the stock.
I have emailed them but no reply.
Do not order! I have ordered a few times over the years with Brands Exclusive, after receiving damaged stock 2 years ago and terrible customer service, I swore I would never order again! I caved, my current order is still sitting as pending and I ordered the items 2 months ago! Have emailed with no response, this company should not be operating.
DREADFUL - DON'T GO THERE
I would definitely not recommend Brands Exclusive as a shopping experience. No one will respond to my emails. Paid $200.00 and they have not delivered the goods
I have contacted PBT Couriers. PBT Couriers advise the tracking
number Brands Exclusive gave on 1 June 2017 does not exist in their system
You previously advised." Order No. 1000_3089983 from
brandsexclusive.co.nz has been shipped via PBT COURIERS service on
Brands exclusive customer support will not respond to my previous two emails of asking why the PBT tracking number is not valid.
incorrect sizing debactle
yes and have used them for years and have had no problem until this year But now we have found them to be dishonest - got dress showing a certain size too small - but last purchase should be a size 12 - information on dress changed and huge - wont use them ever again
Same here, NO STAR RATINGS
I bought lingerie from this web-site, its take from 14 of May till today to delivery, loose interesting, rather send back to them!
NO STAR RATINGS - THEY DO NOT DESERVE IT
I purchased make up with these guys forgot about the order and when I ordered something else saw that I was still waiting for the makeup to arrive I e-mailed them and asked for a refund or the product there response was "I’m really sorry for all the hassle this matter has caused you, and that we couldn’t assist you further." So I definitely did not get what I ordered and they had no intention of helping. I do not recommend this site and will have already stopped all advertising e-mails.
I would give them no stars but to submit this review I had to give them one.
I have made four separate attempts to email/contact BE regarding a purchase I made back in March 2017 where the goods I paid for have never arrived, every attempt has been unanswered.
I then proceeded to call the company only to find out there number has been disconnected. I found a complaint from a customer dating back to last year where they reported the number was disconnected yet they are still advertising the incorrect number today.
I also sent a facebook message in hope that I would get some type of communication from the company,...no reply. The goods were to the value $724.00, with no explanation of what has gone on I am extremely unhappy! I will be contacting Fair Trading about this matter to ensure others are not ripped off like we were.
No Refund if it doesn't fit; store credit only.
Ordered online, I waited five weeks for shoes to arrive; they were too small so I received a return authority where I said I would be happy with a larger size. Emailed BE ten days after return sent to see when my credit would appear at the bank. Two days later they said it would be done when they received the goods. Sent them the tracking number which showed they received the goods more than ten day ago. All they gave me then was a 'store' credit which will expire in twelve months ie no refund of money.
When challenged they said it is mentione...
Over $3,000 taken for nothing.
I've never dealt with this company, so it was a bit of a shock to see two charges on my credit card for this company. Over $3,000 worth of charges to the credit card later I'm now stuffing around with my bank to get the money back (which could take up to eight weeks!). Even worse is that the credit card was cancelled once I realised it had been used fraudulently, but the charges re-appeared on the new credit card. When I queried this I was told that happens "when the merchant insists on the charges"
Questions & Answers
So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything
Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.
I work for a fashion label, we are interested in moving stock on Brands Exclusive.
Can a representative please contact me.
I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes|
|Clothing Type||Activewear, Children and General / Everyday|
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