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Brands Exclusive

Brands Exclusive (page 4 of 36)

3.2 from 889 reviews · View Statistics
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Reviews

  • Product Quality
    3.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Sizing
  • Product Appearance As advertised (1) · Not as advertised (0)
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ven
venMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

incorrect sizing debactle

published

yes and have used them for years and have had no problem until this year But now we have found them to be dishonest - got dress showing a certain size too small - but last purchase should be a size 12 - information on dress changed and huge - wont use them ever again

Brands Exclusive
Lux GroupBrands Exclusive
MgAndrews
MgAndrewsSydney

Same here, NO STAR RATINGS

published

I bought lingerie from this web-site, its take from 14 of May till today to delivery, loose interesting, rather send back to them!

Brands Exclusive
Lux GroupBrands Exclusive
dondon
dondonHobart
  • 3 reviews
  • 1 like

NO STAR RATINGS - THEY DO NOT DESERVE IT

published

I purchased make up with these guys forgot about the order and when I ordered something else saw that I was still waiting for the makeup to arrive I e-mailed them and asked for a refund or the product there response was "I’m really sorry for all the hassle this matter has caused you, and that we couldn’t assist you further." So I definitely did not get what I ordered and they had no intention of helping. I do not recommend this site and will have already stopped all advertising e-mails.
I would give them no stars but to submit this review I had to give them one.

Brands Exclusive
Lux GroupBrands Exclusive
dondon
dondon

I have already tried the whole private message with you and was told by Doreen that you would not help. Please notice I said would not and not could not.

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Extremely disappoint!!

published
Brands Exclusive
Lux GroupBrands Exclusive
Barraman
BarramanGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes

No Refund if it doesn't fit; store credit only.

published
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Consumer
ConsumerMelbourne
  • 3 reviews
  • 1 like

Over $3,000 taken for nothing.

published

I've never dealt with this company, so it was a bit of a shock to see two charges on my credit card for this company. Over $3,000 worth of charges to the credit card later I'm now stuffing around with my bank to get the money back (which could take up to eight weeks!). Even worse is that the credit card was cancelled once I realised it had been used fraudulently, but the charges re-appeared on the new credit card. When I queried this I was told that happens "when the merchant insists on the charges"

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Kaz
KazSouth East Queensland, QLD
  • 2 reviews

Unrealistic Expectations

published

Bought a Maxum watch online through there site, purchase and delivery went well but the watch was obviously a returned item. Crown didn't lock down to seal and make the watch water tight. Sent an email explaining that the watch was broken and didn't arrive packaged as a new watch (no glass protector and not fastened around the cushion in the box). Was told to send a video before the request could be lodge. Sent an email back explaining that I couldn't video the problem as all you'd see would be fingers, didn't hear anything back and 'case closed'. Now have an unworn watch sitting on a shelf as my husband only wears water resistant watches.

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Kaz
Kaz

Replied with information requested on the same day, 29 May, haven't had a response.

Upfront momma
Upfront mommaGold coast
  • 40 reviews
  • 48 likes

Returns and refunds GOOD LUCK GETTING MONEY BACK ON INFERIOR PRODUCTS EVEN WHEN YOU PAY TO RETURN TH

published

I will never shop at be again
Even though thesec2:items were inferior quality I had to pay for two returns via parcel point.
They recieved them 2 weeks ago and nothing. No customers service at all and when I did finally recieved reply to my email they told me my order had been cancelled. What are you talking about.,I have done everything required and still no refund. As a customer since day one I would expect better. I want my refund as per consumer rights and also the two parcel point cost as you provided inferior product at high prices so you pay for the return.
Km

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Adelaide
AdelaideMetropolitan Adelaide, SA
  • 2 reviews
  • 4 likes

Fraud.

published

No purchase made; $5,000 charged until credit card maxed or more would have been charged! No one will call us back to discuss the charges! Multiple emails and social media messages sent to them. They've blocked me and refuse to help us. Look out everyone!!

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Hus R
Hus RWilleton
  • 2 reviews

Faulty items

published

This is the second time I had to review this dodgey site as the faulty items I purchased are still not collected and money not refunded. They are not replying to the multiple mails I send to the customer support. I have even escalated to customer affairs about how they just deliver wrong items and just not bother to arrange pick up or refund the money. I guess it is up to us customers to be careful about these sites and not spend money on them. I spent $319, all in waste!!!

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jackie
jackieMelbourne
  • 4 reviews
  • 7 likes

Sold a product almost 2 years out of date.

published

Recently bought 3xmystery beauty packs online. The blurb gave the impression that the packs would be different That they were identical isn't my issue. My issue is that the Anthelios XL sunscreen has a expiry of August 2015 on every packet. Almost 2 years out of date, possibly not suitable to be used by a red haired, extra pale and freckled person. The customer service was wishy washy, I received 3 generic replies saying " As per terms and conditions, Our Mystery Beauty Bag sale is packed full of premium makeup and cosmetics, meaning it will be a random mystery bag".
No answer to the out of date products.

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Lisa C
Lisa CSouth East Queensland, QLD
  • 4 reviews
  • 1 like
  • Verified

Worst Customer Service I have seen

published
Brands Exclusive
Lux GroupBrands Exclusive

Don't Bother

published

Took so long after 1 month i was advised it had not even been shipped from its location?? They refunded me thankfully but a complete waste of time!!

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Jane T
Jane TAU
  • 2 reviews
  • 2 likes

Horrible customer service

published

Bought a dress from Rumour has it and they sent me the wrong size and I've sent 3 requests for an exchange but they didn't respond to my email.

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Ness56
Ness56SYDNEY
  • 7 reviews
  • 1 like

Bad bad bad

published

Purchased a chair which was damaged when I opened it. Been emailing then endlessly and keep getting the same lame response "we are trying to contact the supplier" been 2 months now. Dodgey business this one. Pretty sure they are linked to that Mynetsales store that sold fake bags then went bankrupt.
Guys if you are burned by this company. Contact your bank and ask to process a "chargeback" they will automatically take your funds back from brandsexculsive. I think they lead me on for so long as chargeback rights expire after a timeframe and they delayed me so I would loose chargeback rights.

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Ness56
Ness56

No message recieved. What a joke

Ness56
Ness56

Deleted

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Ann F
Ann F
  • 2 reviews

Shipping is s nightmare

published

I'm well aware of the shipping estimates. It's frustrating when they change. However it's annoying when the item specifies next day dispatch and 3 days on it has not been sent. Hopefully when I receive my items they'll be great.

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Teaspoon
TeaspoonPerth, WA
  • 13 reviews
  • 18 likes

Terrible never again!!!

published
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Teaspoon
Teaspoon
Dana B
Dana BPerth, WA
  • 3 reviews
  • 1 like

After 8 months, my money still not refunded

published
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Sanj
SanjThirroul

Poor customer service

published
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Lux GroupBrands Exclusive
Sanj
Sanj

After much to and fro I have recieved $6 dollar refund. I can't remember the price of the shorter necklace therefore I didn't know the exact price difference in the necklaces. However it still leaves me less than satisfied.

Hus R
Hus RWilleton
  • 2 reviews

Bad to NO communication for incorrect orders

published

I used to shop on this site but I recently bought 2x manhattan highchairs for $309 and received a completely different order( two different highchairs) Since then I tried to message them multiple times but they haven't replied back. Even consumer affairs cant get hold of them. If it is their mistake and they owe you a refund they will play a deaf ear.
I have stopped purchasing from them. Beware, you will not get your money for incorrect shipping. Not even a reply. Don't trust this site when there are other reliable online shopping sites that actually communicate and solve issues. I don't even want to give this site a one star

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Hus R
Hus R
Laurenmum
Laurenmum
  • 3 reviews

Can't contact. Paid two weeks ago and don't know when my purchase is getting shipped

published

I spend over $600 at this online store. My goods have been sitting pending for three weeks. I can't contact the store. I've send numerous emails asking when I will get my things. No reply. I am going to have to dispute with the bank to get back my money. This is a terrible experience.

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sue
sue
  • 2 reviews
  • 1 like

NO CUSTOMER SERVICE REPLY AND CAN'T CALL

published

snail mail delivery time, no reply emails, and can't be contacted by phone.
shipping too expensive in todays Market while most other online suppliers provide free shipping & return. prices and quality are good.

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Lux GroupBrands Exclusive
honeypie2
honeypie2ballarat
  • 2 reviews

Dryer stand and after care service

published

I purchased a dryer stand though brands exclusive. The item arrived within a timely fashion, however it was missing some of the parts to be able assemble. I contacted the service team and the rectified this by contracting manufacturer and having items delivered. Product is fantastic, customer service and after care was great as everything was rectified quickly and effiently. Manufacturer was great, for how they handled everything as well.

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WANWISA
WANWISAMelbourne
  • Verified

I buy from them every month!

published

The price is really unbeaten when you compare with the quality. Give 4 States rating because quite delay of postal but it is understandable. On the shipping policy has showned the reason already

Brands Exclusive
Lux GroupBrands Exclusive

Thank you for the great feedback and I am glad that you enjoy our items! We are definitely looking into ways that we can get your goodies to you faster.
Kind regards,
Brands Exclusive Support

Super quick delivery

published

I bought bathers and they arrived in 3 days from the day i purchased them! I was receiving emails updating on the location of the package every day, until they arrived home. Very happy!

Brands Exclusive
Lux GroupBrands Exclusive

Hi Daniela,
Glad to hear that you had a great experience with us! We hope to bring you more fantastic deals in the future!
Kind Regards,
Brands Exclusive Customer Support

Page 4 of 36

Questions & Answers

Beckylee J.
Beckylee J.asked

So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything

1 answer
Robbed
Robbed

Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.

Tarine
Tarineasked

I work for a fashion label, we are interested in moving stock on Brands Exclusive.

Can a representative please contact me.

No answers
Janice L.
Janice L.asked

I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice

No answers
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Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
Clothing TypeActivewear, Children and General / Everyday
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