incorrect sizing debactle
yes and have used them for years and have had no problem until this year But now we have found them to be dishonest - got dress showing a certain size too small - but last purchase should be a size 12 - information on dress changed and huge - wont use them ever again
Same here, NO STAR RATINGS
I bought lingerie from this web-site, its take from 14 of May till today to delivery, loose interesting, rather send back to them!
NO STAR RATINGS - THEY DO NOT DESERVE IT
I purchased make up with these guys forgot about the order and when I ordered something else saw that I was still waiting for the makeup to arrive I e-mailed them and asked for a refund or the product there response was "I’m really sorry for all the hassle this matter has caused you, and that we couldn’t assist you further." So I definitely did not get what I ordered and they had no intention of helping. I do not recommend this site and will have already stopped all advertising e-mails.
I would give them no stars but to submit this review I had to give them one.
I have made four separate attempts to email/contact BE regarding a purchase I made back in March 2017 where the goods I paid for have never arrived, every attempt has been unanswered.
I then proceeded to call the company only to find out there number has been disconnected. I found a complaint from a customer dating back to last year where they reported the number was disconnected yet they are still advertising the incorrect number today.
I also sent a facebook message in hope that I would get some type of communication from the company,...no reply. The goods were to the value $724.00, with no explanation of what has gone on I am extremely unhappy! I will be contacting Fair Trading about this matter to ensure others are not ripped off like we were.
No Refund if it doesn't fit; store credit only.
Ordered online, I waited five weeks for shoes to arrive; they were too small so I received a return authority where I said I would be happy with a larger size. Emailed BE ten days after return sent to see when my credit would appear at the bank. Two days later they said it would be done when they received the goods. Sent them the tracking number which showed they received the goods more than ten day ago. All they gave me then was a 'store' credit which will expire in twelve months ie no refund of money.
When challenged they said it is mentione...
Over $3,000 taken for nothing.
I've never dealt with this company, so it was a bit of a shock to see two charges on my credit card for this company. Over $3,000 worth of charges to the credit card later I'm now stuffing around with my bank to get the money back (which could take up to eight weeks!). Even worse is that the credit card was cancelled once I realised it had been used fraudulently, but the charges re-appeared on the new credit card. When I queried this I was told that happens "when the merchant insists on the charges"
Bought a Maxum watch online through there site, purchase and delivery went well but the watch was obviously a returned item. Crown didn't lock down to seal and make the watch water tight. Sent an email explaining that the watch was broken and didn't arrive packaged as a new watch (no glass protector and not fastened around the cushion in the box). Was told to send a video before the request could be lodge. Sent an email back explaining that I couldn't video the problem as all you'd see would be fingers, didn't hear anything back and 'case closed'. Now have an unworn watch sitting on a shelf as my husband only wears water resistant watches.
Returns and refunds GOOD LUCK GETTING MONEY BACK ON INFERIOR PRODUCTS EVEN WHEN YOU PAY TO RETURN TH
I will never shop at be again
Even though thesec2:items were inferior quality I had to pay for two returns via parcel point.
They recieved them 2 weeks ago and nothing. No customers service at all and when I did finally recieved reply to my email they told me my order had been cancelled. What are you talking about.,I have done everything required and still no refund. As a customer since day one I would expect better. I want my refund as per consumer rights and also the two parcel point cost as you provided inferior product at high prices so you pay for the return.
No purchase made; $5,000 charged until credit card maxed or more would have been charged! No one will call us back to discuss the charges! Multiple emails and social media messages sent to them. They've blocked me and refuse to help us. Look out everyone!!
This is the second time I had to review this dodgey site as the faulty items I purchased are still not collected and money not refunded. They are not replying to the multiple mails I send to the customer support. I have even escalated to customer affairs about how they just deliver wrong items and just not bother to arrange pick up or refund the money. I guess it is up to us customers to be careful about these sites and not spend money on them. I spent $319, all in waste!!!
Sold a product almost 2 years out of date.
Recently bought 3xmystery beauty packs online. The blurb gave the impression that the packs would be different That they were identical isn't my issue. My issue is that the Anthelios XL sunscreen has a expiry of August 2015 on every packet. Almost 2 years out of date, possibly not suitable to be used by a red haired, extra pale and freckled person. The customer service was wishy washy, I received 3 generic replies saying " As per terms and conditions, Our Mystery Beauty Bag sale is packed full of premium makeup and cosmetics, meaning it will be a random mystery bag".
No answer to the out of date products.
Worst Customer Service I have seen
If I could I wouldn't even give a star rating. I have 4 orders with these guys. The 1st order part of it got lost in transit, therefore they told me to take it up with the shipping company. How is this even my problem?? After much debate over a period of 3 weeks with them I got a credit, not useful to me at all when I asked for a refund. 2nd Order, Hasn't even been shipped as yet, now 11 days overdue and I can't even get a refund and I am still waiting on a response as to where it even is and 3rd Order is finally on it's way even though has no...t arrived by the indicated time. The communication seems very generic and the only time I got a response was when I asked for a Managers Name and Telephone Number and threatened to go to Office of Fair Trading. I have worked in Customer Service & Marketing for many years. Brands Exclusive needs to be truly educated in these matters. I would rather use their competitor any day. At least they communicate with you promptly and give you a refund if you are not happy with their terms.
Took so long after 1 month i was advised it had not even been shipped from its location?? They refunded me thankfully but a complete waste of time!!
Horrible customer service
Bought a dress from Rumour has it and they sent me the wrong size and I've sent 3 requests for an exchange but they didn't respond to my email.
Bad bad bad
Purchased a chair which was damaged when I opened it. Been emailing then endlessly and keep getting the same lame response "we are trying to contact the supplier" been 2 months now. Dodgey business this one. Pretty sure they are linked to that Mynetsales store that sold fake bags then went bankrupt.
Guys if you are burned by this company. Contact your bank and ask to process a "chargeback" they will automatically take your funds back from brandsexculsive. I think they lead me on for so long as chargeback rights expire after a timeframe and they delayed me so I would loose chargeback rights.
Shipping is s nightmare
I'm well aware of the shipping estimates. It's frustrating when they change. However it's annoying when the item specifies next day dispatch and 3 days on it has not been sent. Hopefully when I receive my items they'll be great.
Terrible never again!!!
Beware!!! No Customer Service. A month or so ago I ordered a shoe cabinet from Brands Exclusive. it held the amount of shoes I needed and in the Advert it said it just needed SOME assemble. But when it arrived the packing said needs two people to assemble (not mentioned in Advert) I unpacked and was amazed to find it was not SOME assemble it was the assembling the whole thing!! I might as well have just gone and bought the wood and screws and started from scratch. I had to wait to get somebody to come help me to put this together and my friends...exact words were this is ridiculous how can they call this SOME assembly. the instructions were 6 pages long. Anyway after all that when i went to put the shoes in the cabinet to my amassment it only took flat shoes it did not take high heels or runners (this was not in the advert either) I sent an email to Brands who told me I should not put any DYI together with out help?? and said putting SOME assemble needed in the advert was all they needed to do. they said I could tell by the photo in the Advert that the cabinet only took flat shoes??? So basically telling my it was all my fault and them using misleading advertising is OK. Unbelievable this is such terrible service and I will not be buying from them again and have warned all my friends. Do not trust their Adverts.
After 8 months, my money still not refunded
On 27.08.2016 I purchased online a pair of shoes from Brandsexclusive. There were delivered but they were a size too big. On 27.09.2016 I made an online return request to Brandsexclusive and on the 28'th of the same month it was approved with the Return # 1125609. On 30.09.2016 I have returned the ordered shoes with the Australian Post receipt # R643057045909668 and on 04.10.2016 I have confirmation that it has been received by Brandsexclusive. I wrote them an email stating that I am happy either to receive a refund or a similar pair of shoes o...ne size down. They did not reply anything. My repeatedly attempts to clarify this matter fell on deaf ears since. I have posted on their facebook page bad reviews and the facebook team replied I will be contacted by the brandsexclusive refunds team but it never happened.
Poor customer service
I have bought a necklace online from brands exclusive and I remember ordering 90 cm long garnet necklace. However my order details they sent by e-mail from brands exclusive said 70 cm garnet necklace. Then I have received 40 cm long amethyst necklace. Although I kept the necklace I asked them to refund me the price difference. They asked to provide the barcode and the picture showing the actual size of the necklace which I did. They responded to me saying that they supplied the right product. I had to point out to them using simple arithmetic t...hat necklace is nothing like 90cm nor even 70 cm and it is made from different material. They apologised and said they would get back to me. Then they proceeded to send me series of meaningless e-mails without resolving the matter, in the last of which they said that I should return the necklace. It made me realise they haven't actually read my e-mails , because I clearly stated in the first e-mail that I am keeping the necklace and I only want the price difference refunded. At the end I demanded from them to give me the contact details of the manager to which they did not respond. September 6th 2017 Update: Wrong product I have purchased some coasters from Brands Exclusive and when they arrived they were not the same as the ones shown on the website. The only similarity was that they both had cats on it, but it was a different product. I had a bad experience complaining to them earlier also supplying wrong product and it came to less than satisfactory resolution. Therefore I decided not to waste my time and patience anymore with them. My impression is that they just send you an approximation of what of the product you ordered. Never shopping with them again.
Bad to NO communication for incorrect orders
I used to shop on this site but I recently bought 2x manhattan highchairs for $309 and received a completely different order( two different highchairs) Since then I tried to message them multiple times but they haven't replied back. Even consumer affairs cant get hold of them. If it is their mistake and they owe you a refund they will play a deaf ear.
I have stopped purchasing from them. Beware, you will not get your money for incorrect shipping. Not even a reply. Don't trust this site when there are other reliable online shopping sites that actually communicate and solve issues. I don't even want to give this site a one star
Can't contact. Paid two weeks ago and don't know when my purchase is getting shipped
I spend over $600 at this online store. My goods have been sitting pending for three weeks. I can't contact the store. I've send numerous emails asking when I will get my things. No reply. I am going to have to dispute with the bank to get back my money. This is a terrible experience.
NO CUSTOMER SERVICE REPLY AND CAN'T CALL
snail mail delivery time, no reply emails, and can't be contacted by phone.
shipping too expensive in todays Market while most other online suppliers provide free shipping & return. prices and quality are good.
Dryer stand and after care service
I purchased a dryer stand though brands exclusive. The item arrived within a timely fashion, however it was missing some of the parts to be able assemble. I contacted the service team and the rectified this by contracting manufacturer and having items delivered. Product is fantastic, customer service and after care was great as everything was rectified quickly and effiently. Manufacturer was great, for how they handled everything as well.
I buy from them every month!
The price is really unbeaten when you compare with the quality. Give 4 States rating because quite delay of postal but it is understandable. On the shipping policy has showned the reason already
Super quick delivery
I bought bathers and they arrived in 3 days from the day i purchased them! I was receiving emails updating on the location of the package every day, until they arrived home. Very happy!
Questions & Answers
So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything
Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.
I work for a fashion label, we are interested in moving stock on Brands Exclusive.
Can a representative please contact me.
I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes|
|Clothing Type||Activewear, Children and General / Everyday|
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