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Brands Exclusive

Brands Exclusive (page 4 of 15)

3.2 from 889 reviews · View Statistics

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Hus R

Hus RWilleton

  • 2 reviews

Faulty items

published

This is the second time I had to review this dodgey site as the faulty items I purchased are still not collected and money not refunded. They are not replying to the multiple mails I send to the customer support. I have even escalated to customer affairs about how they just deliver wrong items and just not bother to arrange pick up or refund the money. I guess it is up to us customers to be careful about these sites and not spend money on them. I spent $319, all in waste!!!

1 comment
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Step One Bamboo Underwear

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jackie

jackieMelbourne

  • 4 reviews
  • 7 likes

Sold a product almost 2 years out of date.

published

Recently bought 3xmystery beauty packs online. The blurb gave the impression that the packs would be different That they were identical isn't my issue. My issue is that the Anthelios XL sunscreen has a expiry of August 2015 on every packet. Almost 2 years out of date, possibly not suitable to be used by a red haired, extra pale and freckled person. The customer service was wishy washy, I received 3 generic replies saying " As per terms and conditions, Our Mystery Beauty Bag sale is packed full of premium makeup and cosmetics, meaning it will be a random mystery bag".
No answer to the out of date products.

1 comment
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Lisa C

Lisa CSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Worst Customer Service I have seen

published
1 comment
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Don't Bother

published

Took so long after 1 month i was advised it had not even been shipped from its location?? They refunded me thankfully but a complete waste of time!!

1 comment
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Jane T

Jane TAU

  • 2 reviews
  • 2 likes

Horrible customer service

published

Bought a dress from Rumour has it and they sent me the wrong size and I've sent 3 requests for an exchange but they didn't respond to my email.

1 comment
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Ness56

Ness56SYDNEY

  • 7 reviews
  • 1 like

Bad bad bad

published

Purchased a chair which was damaged when I opened it. Been emailing then endlessly and keep getting the same lame response "we are trying to contact the supplier" been 2 months now. Dodgey business this one. Pretty sure they are linked to that Mynetsales store that sold fake bags then went bankrupt.
Guys if you are burned by this company. Contact your bank and ask to process a "chargeback" they will automatically take your funds back from brandsexculsive. I think they lead me on for so long as chargeback rights expire after a timeframe and they delayed me so I would loose chargeback rights.

3 comments
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Ness56
Ness56

No message recieved. What a joke

Ness56
Ness56

Deleted

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Step One Bamboo Underwear

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Teaspoon

TeaspoonPerth, WA

  • 13 reviews
  • 18 likes

Terrible never again!!!

published
2 comments
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Teaspoon
Teaspoon
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Dana B

Dana BPerth, WA

  • 3 reviews
  • 1 like

After 8 months, my money still not refunded

published
1 comment
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Hus R

Hus RWilleton

  • 2 reviews

Bad to NO communication for incorrect orders

published

I used to shop on this site but I recently bought 2x manhattan highchairs for $309 and received a completely different order( two different highchairs) Since then I tried to message them multiple times but they haven't replied back. Even consumer affairs cant get hold of them. If it is their mistake and they owe you a refund they will play a deaf ear.
I have stopped purchasing from them. Beware, you will not get your money for incorrect shipping. Not even a reply. Don't trust this site when there are other reliable online shopping sites that actually communicate and solve issues. I don't even want to give this site a one star

2 comments
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Hus R
Hus R
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Laurenmum

Laurenmum

  • 3 reviews

Can't contact. Paid two weeks ago and don't know when my purchase is getting shipped

published

I spend over $600 at this online store. My goods have been sitting pending for three weeks. I can't contact the store. I've send numerous emails asking when I will get my things. No reply. I am going to have to dispute with the bank to get back my money. This is a terrible experience.

1 comment
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Shell

ShellCanberra

  • 3 reviews
  • 2 likes

Don't buy from them. They won't refund!

published
11 comments
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Shell
Shell

.

Shell
Shell

I've supplied relevant information and haven't heard from them since. Not holding out much hope!

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Fish

FishMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Worst online shopping experience ever.

published

They take your money then you wait for a delivery that is very very slow. Up to 12 weeks.
Returns policy expensive and not particularly accommodating.
Size charts are a complete joke. Out of nearly 30 items in 6 months, only one fitted. No relation to normal Aust or US sizes. All items likely made for pygmy markets.

1 comment
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Step One Bamboo Underwear

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Linda

LindaSydney, NSW

  • 2 reviews
  • Verified customer

Long wait of refund and Still Waiting....

published
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Kal

KalGreater Melbourne (Inner), VIC

  • 2 reviews

Disappointed online service - please don't buy from this

published

My items didn't deliver and can not contact them. Please don't buy from this disappointing service nearly a month not even give me my money back for the order

1 comment
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Frustrated

Frustrated

  • 3 reviews
  • 2 likes

No response

published

Have been trying to contact them for days regarding an item I wanted to buy. Only way is via email which they claim will take no more than 1-2 days. Its well past this and a second email and I still have had no response. Obviously they don't feel the need to bother with their customers so I don't think I will be bothering with them anymore.

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Hiranya

HiranyaSydney

  • 3 reviews
  • 1 like

Terrible Company! Do Not Do Business With Them

published

I ordered a gorgeous dress online that was on their site and was sent something totally different and ghastly instead. It looked nothing like the dress shown in the picture of the dress for sale. I mean the one sent had sleeves and the one I ordered was sleeveless! I mean duh...is it that hard to notice a mistake had been made? Fortunately I took photos and returned the parcel back and included prints outs of my emails.

Instead of getting a full refund for the dress and the postage they give me a Store credit for the dress! I told them I want a full refund.

There are no telephone numbers to talk to anyone-you have to keep sending emails. Most unprofessional and dishonest.

1 comment
Hiranya
Hiranya

Brands exclusive has contacted me to advise that I have been given a full refund, including the postage. I appreciate this greatly.

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kiree

kiree

  • 5 reviews
  • 4 likes

Never delivers!

published

For every purchase I've made on this website, way past the expected delivery date it gets refunded with no reason provided, no apologies whatsoever!! I don't know why I gave it a second chance. I'm done with this site, will never try again and neither should anyone else. 0 star!!!

3 comments
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kiree
kiree

Thank you for your response. Order ID was 1000_2709531.

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MegP

MegPSydney

  • 4 reviews
  • 4 likes

Incorrect item supplied and refund was refused - this is illegal

published
1 comment
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Step One Bamboo Underwear

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Takes order and money but can't deliver

published

I purchased some hair product on 30 November 2016 and waited the described 2-3 weeks for postage. On 3 January 2017 I followed up about delivery and was advised they now had stocks of the product so would ship it out. I then followed up again on 23 January 2017 and was told they were still waiting to receive the stock of the product. While it was easy to request a refund and this was done promptly I wasted 2 months checking up on a product that they clearly never had so shouldn't have taken the order. Will never purchase with this company again.

1 comment
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Eka

EkaPerth

Faulty product

published

I bought smart watch and there's faulty one and they give me different colour, and also I have to waiting at least nearly 2 month to get my watch, I need to return this product, also on the book it's was France language no English language, really disappointed me!!! I was ordered online before Xmas and they arrived so late and got faulty stuff.

1 comment
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Page 4 of 15
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Questions & Answers

Beckylee J.

Beckylee J.asked

So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything

1 answer
Robbed
Robbed

Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.

Tarine

Tarineasked

I work for a fashion label, we are interested in moving stock on Brands Exclusive.

Can a representative please contact me.

No answers
Janice L.

Janice L.asked

I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice

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Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
Clothing TypeActivewear, Children and General / Everyday

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